4/5
Good
Lindsey
01/22/2024
Quiet, simple stay. Suite was a little tight, but perfect for one person or a short stay with two. The kitchen was well stocked with any dish you may need with the exception of a mixing bowl. Plenty of towels. Nice room.
Elevators were a little sketchy sometimes and had a bad smell sometimes. Coffee area was a just ok: not always stocked well and sometimes messy. Other than that, great stay. Very cozy.
5/5
Excellent
Hans J
12/20/2023
Nice hotel for short and long-term
Very nice hotel for short-term and long-term stay. Great location surrounded by freeways but quiet in the center. Shopping and dining options nearby as well as easy access this private or public transport.
Very friendly and helpful staff. Nicely appointed rooms that are kept up quite well.
2/5
Agnieszka
12/10/2023
very outdated hotel
4/5
Good
Gary
11/15/2023
Great value for the money
It was raining when I arrived and I got wet lugging all my stuff inside. There were no luggage carts. My room was fine. The bottle of conditioner was not working. The bed was very comfortable. Ice was convenient. A guide for the TV would be nice. Price was excellent.
2/5
choung
11/14/2023
Last minute room change
It was an ok stay, Nobody in front when we check in, they wait til last minute and called me and said my room was not available, do i wanna cancel, they gave me a smaller room.
2/5
Rohit
11/12/2023
Good place to stay if you're looking for a 2-star decorum.
It's what you get for the price you pay. Somewhat smelly and damp rooms. The kitchen was well furnished. The studio room has limited light.
False advertising:
There is no business center or lobby as shown in the pictures. It's converted into a storage or vending machine.
It has laundry and a small gymnasium.
4/5
Good
STEPHEN
11/09/2023
UPON ARRIVAL TO THE ROOM WE FOUND A LARGE LIQUID SPILL ON THE RIGHT SIDE OF THE TOILET.
5/5
Excellent
Roxanna
10/31/2023
Very nice extended stay property. Staff was wonderful. Parking felt safe and secure. Repairs were performed promptly as needed. Comfortable. Would stay again.
5/5
Excellent
Yung
10/30/2023
The room was spacious and quiet. It was a relaxing vacation staying at this property.
2/5
Temesha
10/29/2023
The staff was AMAZING when we checked in.. Priscilla was the best. When checking out the person was ok at best. But.. lets get to the elephant in the room.. how on earth does this property have such great reviews. It is no better then a Motel 6. I was shocked from the moment I pulled up to the property till the moment we opened the room door. I can't believe this places is owned by Sonesta?? It was not worth around $150 a night. Not. At. All. Smelly. Old. Ugh. Just not some place I'd ever want to stay again.
3/5
Tye
10/29/2023
Our room had visible mold on the ceiling in the living area. May be the first hotel I’ve stayed in with no coffee maker and it didn’t have any cutlery or cups in the room. Other than that, the room was fine for a 1 night stay. Thank you to front desk staff for getting us checked in earlier and the complimentary bag of ice.
2/5
Lynn
10/23/2023
I took photos of my issues. The room Thurs-Sunday was very expensive and I really expected a well maintained room for the money. Sadly this was not the case. I did take photos but I cannot figure out how to upload them into this survey. Would not stay here again
5/5
Excellent
Glenn
10/22/2023
Perfect location for the 3M half marathon...walk out lobby and boom, right at the start line. Would stay there again for the convenience.
3/5
Jacob
10/09/2023
Using key for door was a little strange. And the elevator was sketchy.
4/5
Good
William
09/18/2023
This is good hotel in a quiet area and accessible to shops.
5/5
Excellent
Doug
09/08/2023
Great Place and Price
The stay was great staff was great and very helpful. Everything you need to do or eat is just right around the corner from the Sonesta location. Had an excellent stay and will be doing it again.
4/5
Good
Holly
09/04/2023
The staff is a treasure. All of them go out of their way to be both helpful & professional.
1/5
Verified traveler
07/18/2023
Bait and Switch
Our recent stay at the Sonesta Simply Suites Austin The Domain Area was a significant disappointment.
When we arrived, we were informed that there were security issues and none of the room keys were working. For the duration of our stay we had to locate a member of staff to gain access to our room. That said, I was very appreciative of a staff member named Tammy who was very kind in helping us as we needed it - she was the one positive part of our stay here.
The elevator we took up to our room stank of urine and continued to do so through the trip. On arriving at our room, it was immediately obvious that the facilities we had use of were much gloomier and more dated than the picture portrayed. We were, based on the pictures, excepting a clean, updated space. What we got was much older appliances, grubby walls, and more run down furniture. Furthermore, on opening the closet to store some of our items we were greeted by mold on the ceiling.
As I was writing this, I was thinking of someone saying “You get what you pay for”, but I don’t think that is true. The experience we had would have been more fitting of a $60-75 a night stay, rather than the $110+ we paid, and we have stayed in cheaper hotels that were significantly more pleasant than this. Given these are the standards Sonesta had, I would be very hesitant to stay at one of the properties they operate/own in the future. We actively stayed out to avoid returning to the hotel room.
5/5
Excellent
Stefani
07/17/2023
They made sure to give us a positive experience and we really appreciated that. We will stay here again! Thank you to the wonderful staff!
4/5
Good
Jose
07/13/2023
We suspect that someone from the front desk used my credit card to make a purchase at eBay on July 6 2023
That’s the day I checked out and didn’t use the card in any other transaction.
You should have my contact number. I would like to hear from someone about this issue.
Thank you
Jose Rossy
3/5
Andre
07/05/2023
I can do better
Everyone’s perspective is different and so are there expectations. My expectations were not met except for the essential; shelter, parking, beds. Ceiling had leak marks, furniture was beaten up a bit, and there was uncomfortable police activity next to my room with caution tape in hand—no crime scene truck however—still uncomfortable.
4/5
Good
Garry
05/29/2023
Garry from Texas 🇦🇺
Great hotel and price. Quiet. Close to shopping etc.
1/5
Marina
05/09/2023
Everything looked fine when we arrived for check-in. My husband and I returned from dinner and there were bugs and roaches everywhere! It was the most disgusting thing we have ever encountered in all of our world travels. The front desk staff was also disgusted when we showed her the pictures of all the bugs. She stated she would write a note for management to refund our payment. However it is 3 days later and no one has contacted us.
5/5
Excellent
Gary
05/06/2023
Good check in
5/5
Excellent
Marlene
05/03/2023
New customer review
This is our first experience using Hotels.com. Securing an hotel was easy and secure. Our hotel stay was at Simply Suites. The hotel was very comfortable, clean, and the staff members were very friendly. We will be return customers the next time we are in North Austin TX. Thank you Hotels.com
5/5
Excellent
Imelda
04/24/2023
The staff was very attentive. Had popcorn and coffee available too. Have free washers and dryers we were able to use
4/5
Good
Josue Jesus Calderon
04/21/2023
El cuarto perfecto, grande con todas las comodidades.
El parking muy oscuro
La limpieza solo es una vez a la semana
4/5
Good
Jeffrey
04/02/2023
Great stay
After check in everything was good no problems
5/5
Excellent
Yitzhak
03/22/2023
Pleasant experience
It was a pleasant experience. Highly recommend for extended stays. Great amenities.
1/5
Diamond
03/20/2023
it stinks literally its giving motel 6 do not stay here only one elevator for whole building and stairs look like a murder scene no breakfast or dining
3/5
virginia
03/10/2023
Good enough ,
The hotel room was fine once they changed my room but the entrance and stairs were dirty . Enjoyed my stay once i got settled in to a different room- very clean rooms . But was charged an incidental fee T check in that has still not been refunded a day later !
5/5
Excellent
Michael
02/27/2023
Nice rooms Good price
I have stayed at this hotel before. Nice spacious rooms, spacious restrooms. Large TV… All in all, Good service!
4/5
Good
Shelton
02/20/2023
avg at best
ok decent hotel, but they gave me adjuring room I could here the other guy all night he literally watch tv at the highest volume level from 12-10am when I left he was still watching tv. Walls were paper thin.
Went down to the first desk to complain no one was there at the front desk. I did see a security guard laying on the couch in the lobby..Get what you pay for I guess.
oh the the ac unit will only let you go below 70 smh
5/5
Excellent
Gloria
02/19/2023
The only one thing the conditioner dispenser didn’t work
2/5
Verified traveler
02/04/2023
Awful cigar smell
Room had pungent strange smell. Couldn’t place it at first. Made me wheeze. The smoke detector had a plastic bag over it.
Realized is was cigar smoke covered up by a strong air freshener. I had to air it out for a while temp in the 30’s).
Staff was exceptional. But no rooms for me to move to.
5/5
Excellent
Donna
01/27/2023
Always nice and quiet
This is a great place to stay. It always is and I’ll be back.
4/5
Good
Kathryn
12/20/2022
The room was perfect for our needs with the kitchen area and separate bedroom.
3/5
Marie
12/09/2022
Staff was nice & accommodating, however, hotel was not very clean
2/5
Justin
12/08/2022
Wouldn't stay again
Very dirty hotel. Felt a little rundown. Had odor all around hotel. Stains on carpets. Wasn't happy with my stay.
2/5
Jordan
11/18/2022
Upon check-in, our room keys didn’t work so I went down to front desk to request new keys. They reissued them. Didn’t work. Then they changed our room and those didn’t work. Finally moved us to room on a different floor which worked. We were late to an engagement because of the time it took. The room furnishings were worn. The gym and lobby bathroom were out of order, as well. We wouldn’t book here again.
5/5
Excellent
Michael
11/13/2022
On the positive side: the beds were very comfortable and the staff were friendly.
On the negative side: Workout area was closed; had to go to the front desk to get a cup of ice. Was told to turn on the ice maker in the refrigerator. Went to dinner for a couple of hours and still no ice in the freezer.
3/5
Kimberly
10/10/2022
Older, but clean and comfy.
Obviously an older hotel, but the room was nice and clean. AC worked great and bed was comfy. Front desk clerk was never there and housekeeping came banging on my door at 9am even though I was checking out that day.
5/5
Excellent
Richard
09/30/2022
Great
Really comfortable
Very quiet
Easy to sleep
1/5
Jacob
09/19/2022
cant count on both my hands the amount of cockroaches that were found in my room
4/5
Good
Angelica
09/05/2022
We stayed for the night. I didn’t have any problems while we stayed. It was pretty comfortable for the most part. We didn’t get to take advantage of any amenities on the property but everything looked fine.
5/5
Excellent
Howard
08/04/2022
good value
One chair in the room had obvious upholstery damage. Because the room is large, the TV screen seemed small. I liked the kitchen, well-equipped. I would stay at a Sonesta again.
5/5
Excellent
Guy
08/04/2022
Friendly staff... Everything you need right there and working.
Clean
5/5
Excellent
Carmen
07/07/2022
The property was like other extended stay locations and I was happy for that. What I didn't like was there grocery store was out of some most needed supplies.
3/5
Jayne
07/01/2022
I have been staying at sonesta in other countries and I enjoy this brand hotel but this hotel
3/5
TERRY
06/24/2022
Not to the standard described. Won’t stay there again.
5/5
Excellent
Doug
06/20/2022
Great trip in Austin Texas
Whether was great and the hotel was wonderful.We had a great time with family and friends.
3/5
Lucas
05/30/2022
Lacking several things
There was no hand soap for the bathroom sink, there was no sprinkler in the room, and the bathtub had hair in it. At least the bed was comfortable.
3/5
Heidi
05/23/2022
Quite a few homeless people around property and parking area. I went to a restaurant nearby, and the hostess was literally wearing a bullet proof vest. I didn’t feel very safe leaving my room after dark. The room at this hotel was fairly clean but there were some markings on the shower curtain that seemed like mold. The bed was very comfortable though.
4/5
Good
Laurel
05/20/2022
An older hotel that has been updated. Lobby is incredibly small and warm. Room had some updates and was clean. First impression, okay. The chair in the room had a lot of the upholstery scratched and scuffed.
You have a pack of alcohol wipes to wipe down surfaces, which I did.
Slept well, clean sheets. Convenient location for us.
5/5
Excellent
laurie
05/14/2022
Great location for me, nice cute little room.
2/5
Judson
05/14/2022
Staff was nice! Room stunk of smoke and an obvious “fog bomb” can sitting on a table trying to cover it up. Wear and tear from animals. Only other nice things was spacious. But ripped couch and chairs and burn on table…. Cheap price and chap experience… bummer. Thought I found a deal
1/5
Chris
05/13/2022
This place was horrible and I will not stay there ever again! The chairs in room looked like they were 20 years old. The ceiling was peeling, everything was old and worn-out.
5/5
Excellent
Sandra
05/12/2022
Affordable & Nice
Affordable, clean, good location close to shopping & dining.
4/5
Good
Marcell
05/09/2022
The property was quite and peaceful friendly staff.
5/5
Excellent
Amanda
04/25/2022
Very Clean
Very impressed only 10 miles from Downtown. You can see the extra measures they took to make sure the room was clean. Extremely clean .. We will stay again
5/5
Excellent
Verified traveler
04/13/2022
Quick Stay
Enjoyed the proximity to where I needed to be. Staff were courteous and helpful.
5/5
Excellent
marion
04/13/2022
We liked everything. Location difficult to find entrance. Have to do a u turn
4/5
Good
Jean
04/11/2022
Hotel is near The Domain. Hotel was fine. Room was clean.
5/5
Excellent
Allen
04/11/2022
Spacious with kitchen
Super spacious room with full kitchen including dishwasher. Clean comfortable beds & pillows.
3/5
Leonard
04/01/2022
Convenient location and good value. A bit ragged. Could use some sprucing up.
3/5
Susan
03/23/2022
Property needed updates. It did not match reviews of property. I know the hotel had kitchens in the rooms, there was a smell in the hallways.
4/5
Good
Tascha
03/11/2022
Whatever happened to complimentary breakfast. Staying at a nice place like this prior yo covid it was either free or offered at a rate. Theres was no breakfast within a few mins from the place or on property. There was no vending or snack shop on site either. Another complaint i have is the late check-in. It seems that hotels are getting later and later about doing this. Noone wants to drive around in a town they are not familiar with for hours into the afternoon until a room is ready or its check-in time. Especially if you had a long travel before. They did however let me check in an hour early when I simply let them know this.
1/5
Warburg
03/10/2022
Is this a rough area of Austin?
This was a horrible stay. Furniture was damaged, elevator didn't work, the room was dirty. The fridge looked like it had been shot at. The staff walked by and were like oh... if you just force open the first set of elevator doors it should work. Hard pass. Don't stay here.
5/5
Excellent
John
03/01/2022
Eat In
This is an great place to stay. With the kitchen we brought breakfast and lunch items to save money on eating out.
The room was very nice with plenty of space. Large bathroom and closet.
Has premimum channels on TV.
2/5
Kathryn
01/27/2022
Don't be fooled by a high hotels.com rating.
When I booked this hotel, it had a hotels.com rating of 8.2. I cannot, for the life of me, see why. The parking lot was filled with trash, broken down cars in the parking lot, the halls smelled like weed, the walls are painfully thin and I could hear neighbors' arguments about whether he or she was the high one (spoiler, I believe it was he), no recycling, trash cans overflowing (possibly due to short staffing), dark parking lot, limited TV options (not a smart tv, typical "hotel" limited channels).
Not AT ALL what I would expect from any property with the Sonesta name.
Pros: staff were friendly, good location (but I will choose another area hotel next time), bed and pillows were comfortable, adequate desk space, full size fridge. Basic kitchen gear.
3/5
Eladio
01/26/2022
Ok at best
It was a different type of hotel stay. Was not dirty but not new either. The people who stay there are very mixed and we could smell pot in the hallways always. I felt it was a place for transitional living and maybe not the best place for a family or vacation.
3/5
Gordon S
01/23/2022
Friendly. Some people were smoking on 4th floor
4/5
Good
geoffrey
01/18/2022
Good area, quite and convenient
1/5
Elizabeth
01/10/2022
Our room had damage that made us think a violent fight had occurred in it prior to our stay. The television was smashed in, the bathroom door was split horizontally from the latch, there was a patch of drywall that had been repaired. It was very creepy and unsettling.
5/5
Excellent
Julie
12/13/2021
a quickie trip to get some sleep
bed comfie, loved suite arrangement with large bathroom, hot showers (for both of us), good coffee for small 'brew-in bedroom.' could close the blinds for solid night's sleep. easy to find
5/5
Excellent
David
12/09/2021
I would return
Check-in was quick and efficient. The front staff was courteous and informative. The common areas were clean and attractive. The room was clean and well kept although furnishings were quite worn. The bed was comfortable and well apportioned. The bathroom was clean and well stocked. I will not hesitate to return. If possible, a bottle of water or two would be appreciated as the tap water was less than satisfactory.
4/5
Good
Grant
11/09/2021
Facility and rooms are showing their age in some ways, but everything was clean, and everything worked. No issues, would stay here again.
2/5
Ron
09/19/2021
Hotel was recovering from a fire - no AC outside rooms, fans and cords everywhere, torn our walls/ceiling on the hallways. Room was okay but still worried about air quality.
1/5
Ericka
08/08/2021
Roach Invested
This was the nastiest hotel I have ever stayed a in my entire life! We killed three cockroaches within five minutes of being there, we reported that the room was infested with roaches and demanded a refund, but the staff did not care nor did they offer to accommodate us.
4/5
Good
Marcus
07/31/2021
Be cautious about what this is and what this isn't
Hello! I messed up by not realizing when I booked a stay here for a vacation that this was not a typical hotel with a swimming pool and other such amenities (although this place does have a fitness center). This is an extended stay hotel where many people may live for weeks or months at a time. I enjoyed my stay here however, thanks to a very friendly and accommodating staff. My room was clean and had a kitchen with full-sized appliances (including a fridge with an ice-maker, nice!), a 2-burner electric stovetop, and was fully stocked with dishes, utensils, glassware, etc.
It is also tucked away in a quiet, relatively peaceful location surrounded by a lot of great shopping, dining options, and entertainment options nearby, including a Regal movie theater directly across the street.
If you're looking for a place to have an extended stay, I would definitely recommend this place. If you're looking for a more traditional vacation-style hotel, there are many other good choices in this neighborhood.
3/5
Jutura
07/19/2021
It was perfect
4/5
Good
MAGDALENO
07/12/2021
Amazing bed
The BED was AMAZING!!!
4/5
Good
Verified traveler
06/09/2021
Sufficient
I have stay at Sonesta properties in other states and they served breakfast. This location had frozen food for sale. Also this location was more like the other hotels' suites instead of feeling like an apartment with lots of space. In need of furnture upgrades and smart TV's. In need of accessible entry doors.
4/5
Good
Verified traveler
05/27/2021
Staff was nice.
3/5
Verified traveler
04/27/2021
I used to stay all the time while it was a Candlewood Suites by IHG, but this stay seems like the property is a weed smoking alley, the hallway and elevators smell like cannabis all the 3 days i stayed, i am non smoker and it was annoying, i told twice the staff and they did not care..at all, will not recommend this place, nor i will come back ever..
5/5
Excellent
Verified traveler
04/26/2021
Enjoyed the pleasant staff and safe parking. Very clean facility!
3/5
Verified traveler
04/20/2021
The property was in a nice location and close to good places to shop and good restaurants. The property also had good parking on site. However the property itself seemed to be run down and needing some updating and needed better cleaning.
5/5
Excellent
Bassam
04/18/2021
Wonderful hotel and excellent service, staff, location .
5/5
Excellent
Verified traveler
04/18/2021
Close to meeting
4/5
Good
Jon
04/13/2021
Not great but not terrible.
Some signs of the age of the place. And one of the locked exterior doors lock was broken. So much for needing a key card for entry.
4/5
Good
Penelope
04/12/2021
Nice basic room with kitchen for price.
Room was clean and comfortable. Nice to have full kitchen. Staff was friendly and efficient. Property is a bit run down. Recommend update. Good location.
2/5
Christopher
04/05/2021
Not what we expected from pictures online
2/5
Gabriel
03/29/2021
booking not honoured by the hotel
booking done via
5/5
Excellent
Verified traveler
03/27/2021
Good location and safe. Ample amount of dinner ware for cooking
5/5
Excellent
Justin
03/22/2021
Good value, fantastic service
The hotel itself was decent, nothing too fancy. The room was clean and in good order. The hallways were fine, but ours had a slight odor, apparently because of an "issue with a previous guest", but they were working to fix it. What really impressed us was the customer service. They bent over backwards to make our trip comfortable, even letting us switch rooms three times on the first day for minor problems with the rooms. They even helped us print and scan documents (this was a house hunting trip). They were smiling and friendly at every interaction with us. We would definitely stay there again.
4/5
Good
Bonnie
03/09/2021
Room was super clean and pleasant, overall place is dated could use some love. As soon as entering, it smelt like a cafeteria and the smell remained for the 5 days I was there. All through the hallways and stairs. Other than that it was great.
5/5
Excellent
Robey L.
11/17/2020
Nice
It was nice
5/5
Excellent
LISA
09/14/2020
Very nice and clean room and hotel!
The hotel and room were very clean. Everything (furniture, bedding, etc) appeared new. No complaints!
4/5
Good
Tony
09/14/2020
A Decent Option for an Extended Stay
Overall, a comfortable stay. The rooms and interior halls are ready for a "face-lift." The furniture is old and worn. The plumbing in the shower leaked, and the room had a strange odor. The kitchenette was functional and handy for my 7 night stay. The highlight was the bed. It was very comfortable. I slept well. The BBQ / patio area was pretty dirty. Not maintained well. This is not a 3 or 4 star property. It is an extended stay hotel with no frills. For the money, it's not a bad option.