2/5
Iris F
04/27/2024
The room was called a suite but there were no dishes, coffee maker, glasses, silverware etc.
They have them at the front desks. The clerk was reluctant to give me 2 plastic cups. Breakfast consisted of coffee and muffins. There are no restaurants or anything near by.
5/5
Excellent
stephanie w
04/17/2024
Nice
Nice
5/5
Excellent
stephanie w
04/17/2024
Very Nice
Very nice
5/5
Excellent
Justin
04/11/2024
Coffee
5/5
Excellent
Charles
04/09/2024
A when it comes to family environment setting
5/5
Excellent
Charles
04/09/2024
Very helpful staff when i needed help
5/5
Excellent
Charles
04/09/2024
Very helpful staff
5/5
Excellent
Charles
04/09/2024
Location is in a very quiet but convenient area
5/5
Excellent
Charles
04/09/2024
Property is very well kept
5/5
Excellent
Charles
04/09/2024
I would recommend if you love above average customer service
5/5
Excellent
Charles
04/09/2024
Best hotel in the Springfield region
5/5
Excellent
Charles
04/09/2024
Management was by far the best ive had from an extended stay
5/5
Excellent
Charles
04/09/2024
Excellent customer service
5/5
Excellent
Kenneth
04/09/2024
I’ve been staying here for several weeks. The staff has been very accommodating and helpful, especially Nyo and Maliha.
5/5
Excellent
Charles
04/06/2024
Housekeeping definitely exceeded my expectations
2/5
Verified traveler
04/02/2024
Not my ideal choice, but it was for one night as we passed through Virginia. There was no breakfast besides coffee.
2/5
IRIS
03/31/2024
Poor management old and dirty
4/5
Good
Verified traveler
03/30/2024
Not bad, but not great
Room was ok; lobby had an unpleasant smell; breakfast was minimal; and service was so-so.
5/5
Excellent
Charles
03/29/2024
Excellent staff
5/5
Excellent
Sarah
03/27/2024
Iblovevthe location and proximity to mall and metro
4/5
Good
Hannah
03/26/2024
Staff were great! But the building could use some updates.
5/5
Excellent
Natasha
03/25/2024
Cleanliness, convenient
3/5
Verified traveler
03/25/2024
Loud refrigerator noice woke us up in the middle of the night and we had to disconnect the electricity supply to get rid of the noice
5/5
Excellent
Sarah
03/25/2024
It is within walking distance of Springfield Town Center and some other places, includingthe metro. Great location.
5/5
Excellent
Sondra
03/23/2024
Hodan was a very nice property manager. Hodan always made me feel comfortable for my stay. Thank you Hodan for being awesome!
1/5
Coy
03/22/2024
My shower was clogged and water came to my ankles. I called the front desk for help and they told me that they could not help me. The vending machine didnt work, the front desk acted confused and did not attempt to solve. The laundry facilities did not work. Upon check in i was told I'd be refunded if i left early, this was not true, so I was charged a day longer than i actually stayed
1/5
Verified traveler
03/20/2024
The staff for the most part is great. We been staying here day by day pretty much but since we been staying here the room we are in has a broken window the toilet runs all the time and is low on water when flushing the bed is so stiff and the pillows are so flat and nasty the microwave is so rotted out. Now to the building the one elevator hasnt worked in all the times we've stayed and the other one is slow and rocking. The laundry room washers and dryers sucks. The vending machines are funny and as far as I tried putting cash its never accepted cash.
5/5
Excellent
Sarah
03/19/2024
I loved everything. The laundry facilities were bery nice. The staff are great. Walking distance to Springfield Town Center. Nuce surroundubgs for walking the dog.
5/5
Excellent
Botirjon
03/18/2024
Very nice and friendly stuff
5/5
Excellent
Sondra
03/16/2024
Hodan was a very nice person. Hodan is very knowledgeable and knows here business. Thanks Hodan for being great.
1/5
Serita
03/16/2024
I booked my room through Expedia for the Extended Stay America Suites Washington DC Springfield. Before I booked the hotel, I called them to inquire about late check-out times and they responded that late check out is by the hour. I told them I was going to book the room and checkout late the next day. I booked through Expedia and I received a confirmation and itinerary number. Once I got to the hotel, before I could say anything, the front desk worker said “we don’t have any rooms”. I said ma’am “I’m checking in, I’ve already booked a room”. She said “yeah, but don’t have any rooms”. She pulled up my reservation and said, we didn’t charge you because there are no rooms available. I never got any emails from the hotel or Expedia bout rooms being sold out-but my card still had a *pending* charge. The problem is, the hotel could not provide anything such as a print out or email stating they were sold out. The hotel didn’t cancel my reservation. When I searched online, I was still able to book another room with the same hotel - I did not but just checking. They were not showing “Sold Out”. At this point I felt like my room was possibly given to someone else. I was finally able to reach out to Expedia and they were able to get my reservation cancelled and they reversed the charges. But it left me having to find somewhere else to stay. My overall rating was a 1 because of my experience-but I cannot speak to the cleanliness of the rooms and other services.
Not a good experience.
2/5
Bobby
03/16/2024
Waited 20 minutes to check into hotel, room had bad odor, the window was opened so I assumed they were trying to air out the hotel, only one staff member present for the whole hotel, couldn’t get extra sheets or cleaning, no other rooms available had no choice but to stay in dirty room.
5/5
Excellent
Charles
03/15/2024
Exceptional customer service especially when it came to making sure i had everything i needed
3/5
Charles
03/15/2024
Nice hotel but no hot water for shower.
No hot water for shower.
5/5
Excellent
Charles
03/15/2024
Loved the hospitality
5/5
Excellent
Charles
03/15/2024
Everyone on staff amazing people
5/5
Excellent
Charles
03/15/2024
Absolutely love the staff
5/5
Excellent
Sondra
03/14/2024
I really had a great stay. Hodan was a great person. I always see her smiling and always so helpful. Hodan is a great person inside and out. I always thought Hodan was a great manager. Thanks Hodan you are such a sweetheart and was always amazing!
5/5
Excellent
Sondra
03/14/2024
Thank you so much Nyo. I had a gerat stay. Nyo is always so helpful and really knows his job very well. Nyo always had a great smile and always so helpful. Thank you Nyo for being a great person!
5/5
Excellent
Charles
03/13/2024
By far the best hotel i have been to that had great customer service from start until finish
1/5
Sobia
03/10/2024
Overwhelmingly awful smell of urine in the room. Asked to switch rooms and was even worse in the other room. Would not recommend this hotel
1/5
Verified traveler
03/09/2024
Smelly, dirty, never staying here.
Place is extremely old and smelly. Personally will never stay here again. Lobby smells like someone has just puked here. Room carpets have stains which I did not want to know the reasons for them.
Overall experience was really bad. Bathroom flush was broken. Had to change rooms. Breakfast was non-existent.
5/5
Excellent
Sondra
03/08/2024
Maliha is exceptional. She always greats me with a smile and always has nice things to say. Maliha knows what customer service is all about. Great job she makes my day.
5/5
Excellent
Sondra
03/08/2024
Hodan is a very nice person. I like the fact that Hodan makes my day Pleasant. Hodan knows her job and makes my day better. She always smiles. Thanks Hodan for being a great person.
3/5
Antonio
03/01/2024
They charge me a different price then what was on here Hotel.com. They tried to blame the system and when I show them what i did agree to . Then had a dumb look on his face.
5/5
Excellent
Yasir
02/26/2024
Nice and friendly stuff
5/5
Excellent
Alfaro
02/25/2024
front desk personnel excelente attention, specially assist manager Nye and Kerri they were always helpful and always happy and help guests with an smile
3/5
Bonnijean
02/23/2024
OK for one night for the lowest room price in the area. I have never stayed at a residential hotel before so maybe this is usual and I only know about one room. Room 230 is very tired and stained. TV and hairdryer did not work and there was a major leak in the sink which left a big puddle on the floor over night. No electrical outlets on the nightstands. No dishes or anything in kitchen but it looks like you just have to ask for them at the front desk. Front desk should have offered them.
On the plus side the room was as clean as it could get. The shower worked well with plenty of hot water. Bed was comfortable and linens and towels seemed freshly washed. Wifi worked well. I felt safe as the place was well-lit and staffed.
Personnel was kind but did not explain advertised "breakfast." Breakfast is coffee, granola bars and packets of instant oatmeal. Hopefully this hotel is a work in progress. It had lots of other guests I assume are there for extended stays. They seemed decent and happy.
1/5
Marcus
02/20/2024
Room was not clean. The property was not like the pictures online.
5/5
Excellent
Sondra
02/19/2024
Nyo always is smiling and very nice.
5/5
Excellent
Sondra
02/19/2024
Nyo always makes my day great. He is a nice person.
5/5
Excellent
Sondra
02/19/2024
Nyo is a wonderful nice assistant manager. Nyo is always smiling and very nice person. Thanks Nyo for being a really great person!
5/5
Excellent
Sondra
02/19/2024
Kerri is a great overnight front desk representative. Kerri is very friendly and overall a worker.
5/5
Excellent
Sondra
02/19/2024
Nyo is a great person. He always goes over and beyond. He is an awesome manager!
2/5
Emilson
02/17/2024
the toilet seat was loose and broken, also the sink where hands are to be wash was sealed from the opening hole hence water was not draining
5/5
Excellent
Arlene
01/31/2024
I lived at this location for 2 months. The assistant Manager was fantastic, he catered to my ever need every day. The entire staff were gracious and very friendly. I love the idea that O could cook
5/5
Excellent
Sondra
01/25/2024
Nyo is great and very helpful and very informative
5/5
Excellent
Sondra
01/25/2024
I really like Nyo and Kerri at the front desk. They have excellent communication skills and very polite and knowledgeable about the hotel.
1/5
Donald
01/25/2024
Smelled bad.
2/5
Amy
01/24/2024
kitchens weren't stocked with even basic utensils or dishes. refrigerators broken and exceptionally cheap quality, with even drawers pulled out of them.
5/5
Excellent
Sondra
01/18/2024
I love the property, its losing points because of the dog feces everywhere.
5/5
Excellent
Arlene
01/18/2024
I liked the assistant manager Orzo. He was so attentive, friendly, professional and looked after me like I was a member of his family. Because of him, I will be telling and encouraging my friends to stay in this facilities. It was a great place to be. I also would like to compliment the women who worked on my floor because they also were terrific. Kudos to this entire staff.
1/5
Patrice
01/13/2024
Bathroom sink clogged and dripping underneath; shower no hot water; toilet bowl not flushing 1/2 the time
3/5
Sarina
01/07/2024
Super frustrating
The toilets and bathtubs quit working in the entire building, also they had no dishes or pots pans available
5/5
Excellent
Arlene
01/03/2024
For me this was an excellent place to live especially for an extended time. I’ve been here for almost a month and everything has been great. It’s conveniently located near attractions, shopping, grocery stores and extremely quiet. You can cook, wash clothes when needed, and even use a small gym. I’m absolutely loving being here. Thank you extended stay!!
5/5
Excellent
s sinniah
01/02/2024
Nice experience
5/5
Excellent
David
12/21/2023
Na
5/5
Excellent
Sara
12/03/2023
Wonderful Stay!
My stay was amazing. Nyo at the front desk was wonderful, he was super helpful, kind and welcoming. I am absolutely coming here again.
1/5
Sierra
11/13/2023
toilet was broken and staff did not care to fix it or give us a new room. not worth the stay. not worth the money they charge for the rooms.
5/5
Excellent
Futsum
11/13/2023
The manager and staff are pleasant and accommodating.
5/5
Excellent
Ruby
11/12/2023
I felt safe
Staff was amazing and the room/hotel was perfect for my very crazy and stressful day.
1/5
Zakaria
11/05/2023
We were told including breakfast. So what comes to mind is a real break but instead they had a small 48”x24” table with almost nothing on it. Tea coffee muffin and oatmeal individual bags.
2/5
Lynn
11/04/2023
I did not appreciate having my reservation downgraded from King to Queen without any compensation. Need to be updated and renovated. Paid too much for what we got. Too slow at the service desk...
4/5
Good
Shyanne
10/26/2023
Felt rushed out the room by housekeeping. They came knocking on the door before checkout time asking if I was leaving.
2/5
Noelani
09/20/2023
The hotel feels unsafe
3/5
Alejandra
09/20/2023
My bedsheets had a blood stain and the side of a pillow too. There was no lotion or coffee pot in room. The continental breakfast ONLY consisted of coffee and muffins. No fruit, juice, oatmeal or yogurts as in other hotels. I did not get a receipt for the pet fee I paid two nights. The second night I stayed I was not checked into my room. The man on duty in afternoon didn’t know how to help me. Therefore, I couldn’t use Wi-Fi to do work on my laptop.
5/5
Excellent
Aretha
09/05/2023
I like the room and location I didn’t like that one wasn’t at. the desk and no ice room
1/5
Rachel
08/28/2023
Way over priced for what we got. I didn't expect a lot from this place, but I was really disappointed in the service and the building. I ask to split the total on two cards, the front desk worker said we could do that and tells me to insert my card and then tells me I'm all set. I said I wanted to split it on two cards she then proceeds to tell me she thought that I wanted to do that if I didn't have enough on the card. Fine I'll just go up the room. there is tooth paste all over the elevator, which was nasty. We get to the room and there is the lingering smell of other people's food fine, whatever that's to be expected. The shades to the windows have holes in them and won't roll up, the TV doesn't work unless you want to watch the hotel channel. The bathroom looked like someone spit toothpaste all over the mirror and there was some kind of pink nail polish on the walls. At this point I just wanted to go bed and I try to lock the door, the deadbolt doesn't fit and will only go out far enough that it doesn't even do anything.
The room was spacious but that's all it had going for it but it wasn't worth more than $50 per night and definitely not worth the $100 per night that I had paid.
5/5
Excellent
Marjorie
08/04/2023
This was my first time here and I will most likely use again in the future. For a short overnight stay, this worked out very well. Very Pleasant Staff. A Clean, Quiet and Pet Friendly Room. Perfect for my needs.
1/5
Jayakumar
07/31/2023
No coffee making machine in the room. When asked was given a non working machine and the front office lady was admitted there was no other machine available.
1/5
Azalia
07/27/2023
The Shower Curtain Was Dirty, The Floor Was Loud, I To Wait Over 15 Minutes To Be Checked In.
3/5
Sarina
07/24/2023
Weird going around wiggling door handles and chasing me across parking lot begging for money. Sign in room says call desk and they'll deliver dishes to you, i called they said, come down and get them smh Had to go down on 3 different occasions to get the dishes I needed.
Someone left clithes in washer half the day, desk attendant did nothjng but shrug her shoukders and go back to sitting in the back like ahe couldnt be bothered
3/5
Dawn
07/21/2023
Online states they have an outdoor pool. No pool in sight. Its a "quick clean". Doesnt smell freshly cleaned. Not sure how quiet it is or how breakfast is yet bc we have not gotten back since check in.
2/5
Camille
06/24/2023
My daughter’s bed had a hair on it, my sheets were wrinkled look like someone slept in that bed before I even got there. The bathroom reeked of urine. And there was a hair in the bathroom sink. Housekeeping needs to do better. It was dirty. And the hallway smells like mold.
3/5
James
06/19/2023
Dirty windows. And had to push the toilet float down every time we used the bathroom because the tank would not refill on its own.
5/5
Excellent
Godfrey G. Bell,
06/15/2023
Property was close to the shopping centers, restaurants and outlets.
Hotel was clean, check-in was super. No waiting. Room was clean and inviting. I will definitely revisit this Hotel in the future.
4/5
Good
Coleen
05/29/2023
Our room was very clean. The customer service team were helpful and friendly.
The hallways could use some cleaning attention. The breakfast was lacking - only regular coffee and 1 packaged muffin left by 7:30am.
1/5
Khaled
05/29/2023
Nothing was unique about it
5/5
Excellent
Patty
05/28/2023
Nyo Aung greeted us and was extremely helpful with assisting us and providing directions to us.
We enjoyed our stay very much. Thank you.
1/5
Elizabeth
05/24/2023
Stay away
The rugs in the hallway smell, never had hot water to take a shower . What hotel doesn’t have ice for the guest. I would not advise anyone to stay there .
2/5
Verified traveler
05/22/2023
Dirty Room
The room was not clean. We had to get sheets and change our bedding before we got in the bed. The bathroom was terrible!! It had a dirt ring on the toilet seat right where the crack of your ass is and the shower had some kind of substance on the walls. Needless to say we refuse to us the bathroom in our room! Nobody was able to help after 6 because the guy at the front desk said everyone went home including house keeping! Worst hotel experience ever!!
2/5
DANIA
05/21/2023
Poor!!
It was not satisfying!!!..The place was rundown.They tell you that breakfast was included, I don’t think that was a breakfast.Muffins and coffee it’s a grab and go breakfast..Will never stay there again.To many issues from the start on checking in.
1/5
Justin
05/21/2023
Both window shades were broken, unclean floors, broken window shade and overall terrible smell. Would not recommend.
5/5
Excellent
Ye
05/20/2023
Front Desk staff Nyo Aung is very friendly and politely and very helpful to the guest. I’m very happy to stay in there. Price is okey. Environment is quiet. Rooms are need to renovate it.
1/5
Karen
05/19/2023
My sheets were filthy with a blood stain. I slept on top of the blankets. And there was a ton of blood on the white ceiling. Dirt all over the floor. Could not tell you the last time it was vacuumed. So disappointed. They said breakfast included. There were like 2 muffins and some granola bars. Stay away and go for at least 3 stars. I thought Extended Stay was such a good name. It was awful. And if it was not after midnight when I arrived I would have stayed somewhere else.
2/5
Gary
05/19/2023
Terrible experience
Upon arrival, check in was un-acceptable. The booking was prepaid however, they wanted to swipe my card again and why are drivers license photographed ? With identity theft at an all high, this is the 1st time ever that was done. Only 1 functioning elevator in use, was told by a guest that has been there for 2 years that 1 elevator has only been used. The place had a bad odor. Upon entry into my room, same odor, floor was sticky, door wasnt cleam, no utensils at all in the room not even a glass or cup as to get water to take my meds. Pillows were stained on the bed as well. Will NEVER recommend this hotel to anyone. Terrible for a hospitality affiliation.
5/5
Excellent
Brian
05/17/2023
Some of the reviews were way off compared to my experience. The rooms were clean and the hotel was super quiet. It's close to the metro and food and shipping and also in a nice neighborhood. It was a great place to stay and a reasonable price.
2/5
Verified traveler
05/11/2023
The location was decent and convenient for why I was in the area. The main issue was the cleanliness, both in the hallways and in the room (stained sheets and dirty bathroom). The breakfast was just coffee, pre-wrapped pastries and instant oatmeal.
1/5
Ana
05/06/2023
I won't be staying here again. The toilet in the room wouldn't flush. I was told that if I stay for about a week I could request cleaning service for the room. They failed to clean the room after I had requested it twice. The second time I requested it, they said that they wouldn't clean the room until Friday, which was the day I was checking out. They also didn't want to give us toilet paper, which there was only half a roll when we checked in.
5/5
Excellent
Etsub
05/06/2023
Clean