3/5
Lee
10/18/2024
Older hotel
1/5
Jeffrey
10/17/2024
Never Again…
This place was absolutely terrible. The room looked nothing like what was advertised online. I’m not sure which hotel property they took photos of, but it definitely was not the one in my city. The room was beyond basic and missed quite a few amenities. It was a an extended stay, but there were no cups, silverware/plastic ware or anything provided. I’m used to at least a few plastic cups. The sink wouldn’t drain completely so water would sit for at least 30 minutes at a time, the shower was handy accessible which is not a problem in general, but a problem when I did not request that type of room (I wanted one and a regular shower head). The front desk attendant wasn’t very receptive or helpful when I complained about the room. He literally fiddled around on the database computer and showed me a message that said absolutely nothing when I asked to switch rooms upon my arrival and viewing. I will never stay at that property ever again even if it is the last room available in the entire city. 10/10 the worst!!
3/5
Verified traveler
10/15/2024
An okay stay!
It was okay! The furniture and decor is outdated. We had water leaking from under the toilet (front and back) and asked to change the room. That request was ignored. We were told that maintenance would be up in the next day. It would be nice if people cleaned up after their pets so you don't have to navigate the mine field.
The room was fairly clean and the beds were very comfortable. They are also pet friendly, which is a big plus.
4/5
Good
Wendy
10/12/2024
Basic hotel but fine
Check in was a bit slow but friendly. The room was dated and the tub drain stop didn’t work. The breakfast was coffee, oatmeal and muffins. I really like the location which is close to the Springfield mall and the metro station.
5/5
Excellent
Ryan
09/29/2024
Convenient location with mall a restaurants nearby. Crossroads nexus of highways.
5/5
Excellent
Karen
09/29/2024
Very nice property
3/5
Vasudev
09/20/2024
Elevators needs to be cleaned and the window curtains needs to be changed and fix the bathroom door
4/5
Good
Etai
09/20/2024
The room is clean, utensils are at the minimum and are not enough, there is no wash cloth provided with the soap.. over all the staff are very nice and the room is fine
1/5
Tonia
09/18/2024
Room was dirty. Floor….white socks were so black I threw them in the trash at the hotel. White Bedding was nasty you could see what appeared to be old dried blood stains., I had to take everything off and get a sheet set from front desk. Just slept on top of the sheet set. The Bathroom was dirty and so was a towel along with inside tub had hair on the wall. Interior stairwell was disgusting and smelled bad leading to rear exit. I will not stay here again. Staff was polite.
5/5
Excellent
Ryan
09/17/2024
Solid clean and professional staff. Front desk in particular was quite helpful.
3/5
Carolyn
09/11/2024
Not a safe area. The hotel room was clean.
5/5
Excellent
Steven
09/03/2024
Very clean,communication over the phone was outstanding..the front desk deserves a raise
5/5
Excellent
Ryan
09/01/2024
Great location near highway & mall, close to NGA and 495
5/5
Excellent
Ryan
08/30/2024
Out of the way yet near everything
5/5
Excellent
Dana
08/26/2024
it was clean.
5/5
Excellent
Lando
08/16/2024
We had a nice stay
We PCSed to the area and needed a place to stay while waiting for our quarters to be ready. Nothing bad to say, all employees were very friendly and helpful.
5/5
Excellent
Ed Lans
07/31/2024
Isolated and quiet for doing professional job.
3/5
BRENDA
06/29/2024
Carpet in hall was dirty and worn,room smelt musty floor was sticky no hot water in am.
1/5
Verified traveler
06/25/2024
The hallway smells moldy and looks dirty. Inside the room, it is dusty and messy. The breakfast area also appears unclean.
3/5
Kartheg
06/14/2024
The Good:
A Mall, Many Restaurants and Asian, Indian and other grocery shops near by. A very fit person could walk to these places.
Room was clean. One burner in kitchen was not working but I did not report it.
Ample parking space.
The Bad :
Water in kitchen was hot but looks like the water in the shower was premixed with cold water and was not hot enough to have a bath.
Suggest the hotel plumbing reduce the cold water mix. A compromise with reduced water pressure.
Breakfast was more of a mini snack and less of a breakfast. Oats may be sufficient for some. Best make your own breakfast in kitchen.
1/5
Glenda M.
06/12/2024
Terrible
1/5
Harold
06/07/2024
Dog friendly but hit me with a $25.00 charge when I checked in. Expedia never told me about it. Place was “worn and old”.
2/5
Monica
05/16/2024
oof. this place is pretty gross. i didn’t feel unsafe though, so at least there’s that. it’s definitely very very overpriced.
5/5
Excellent
Ryan
05/12/2024
Good location
4/5
Good
Leonnora
05/07/2024
Unkept too much garbage strewn
4/5
Good
Charles
04/29/2024
The "Free Breakfast" was extremely disappointing, and I do not believe it was what is advertised. The breakfast was comprised of packets of instant oatmeal, a carafe of coffee with two types of creamers, and a carafe of hot water for making the oatmeal or hot tea.
The other options (e.g., fruit, muffins) listed in the ads were not available in the lobby for the Friday, Saturday, and Sunday "breakfasts" during my stay. I ended up having to go elsewhere to grab a quick bite to eat each morning.
2/5
Iris F
04/27/2024
The room was called a suite but there were no dishes, coffee maker, glasses, silverware etc.
They have them at the front desks. The clerk was reluctant to give me 2 plastic cups. Breakfast consisted of coffee and muffins. There are no restaurants or anything near by.
5/5
Excellent
stephanie w
04/17/2024
Nice
Nice
5/5
Excellent
stephanie w
04/17/2024
Very Nice
Very nice
5/5
Excellent
Justin
04/11/2024
Coffee
5/5
Excellent
Charles
04/09/2024
A when it comes to family environment setting
5/5
Excellent
Charles
04/09/2024
Very helpful staff when i needed help
5/5
Excellent
Charles
04/09/2024
Very helpful staff
5/5
Excellent
Charles
04/09/2024
Location is in a very quiet but convenient area
5/5
Excellent
Charles
04/09/2024
Property is very well kept
5/5
Excellent
Charles
04/09/2024
I would recommend if you love above average customer service
5/5
Excellent
Charles
04/09/2024
Best hotel in the Springfield region
5/5
Excellent
Charles
04/09/2024
Management was by far the best ive had from an extended stay
5/5
Excellent
Charles
04/09/2024
Excellent customer service
5/5
Excellent
Kenneth
04/09/2024
I’ve been staying here for several weeks. The staff has been very accommodating and helpful, especially Nyo and Maliha.
5/5
Excellent
Charles
04/06/2024
Housekeeping definitely exceeded my expectations
2/5
Verified traveler
04/02/2024
Not my ideal choice, but it was for one night as we passed through Virginia. There was no breakfast besides coffee.
2/5
IRIS
03/31/2024
Poor management old and dirty
4/5
Good
Verified traveler
03/30/2024
Not bad, but not great
Room was ok; lobby had an unpleasant smell; breakfast was minimal; and service was so-so.
5/5
Excellent
Charles
03/29/2024
Excellent staff
5/5
Excellent
Sarah
03/27/2024
Iblovevthe location and proximity to mall and metro
4/5
Good
Hannah
03/26/2024
Staff were great! But the building could use some updates.
5/5
Excellent
Natasha
03/25/2024
Cleanliness, convenient
3/5
Verified traveler
03/25/2024
Loud refrigerator noice woke us up in the middle of the night and we had to disconnect the electricity supply to get rid of the noice
5/5
Excellent
Sarah
03/25/2024
It is within walking distance of Springfield Town Center and some other places, includingthe metro. Great location.
5/5
Excellent
Sondra
03/23/2024
Hodan was a very nice property manager. Hodan always made me feel comfortable for my stay. Thank you Hodan for being awesome!
1/5
Coy
03/22/2024
My shower was clogged and water came to my ankles. I called the front desk for help and they told me that they could not help me. The vending machine didnt work, the front desk acted confused and did not attempt to solve. The laundry facilities did not work. Upon check in i was told I'd be refunded if i left early, this was not true, so I was charged a day longer than i actually stayed
1/5
Verified traveler
03/20/2024
The staff for the most part is great. We been staying here day by day pretty much but since we been staying here the room we are in has a broken window the toilet runs all the time and is low on water when flushing the bed is so stiff and the pillows are so flat and nasty the microwave is so rotted out. Now to the building the one elevator hasnt worked in all the times we've stayed and the other one is slow and rocking. The laundry room washers and dryers sucks. The vending machines are funny and as far as I tried putting cash its never accepted cash.
5/5
Excellent
Sarah
03/19/2024
I loved everything. The laundry facilities were bery nice. The staff are great. Walking distance to Springfield Town Center. Nuce surroundubgs for walking the dog.
5/5
Excellent
Botirjon
03/18/2024
Very nice and friendly stuff
5/5
Excellent
Sondra
03/16/2024
Hodan was a very nice person. Hodan is very knowledgeable and knows here business. Thanks Hodan for being great.
1/5
Serita
03/16/2024
I booked my room through Expedia for the Extended Stay America Suites Washington DC Springfield. Before I booked the hotel, I called them to inquire about late check-out times and they responded that late check out is by the hour. I told them I was going to book the room and checkout late the next day. I booked through Expedia and I received a confirmation and itinerary number. Once I got to the hotel, before I could say anything, the front desk worker said “we don’t have any rooms”. I said ma’am “I’m checking in, I’ve already booked a room”. She said “yeah, but don’t have any rooms”. She pulled up my reservation and said, we didn’t charge you because there are no rooms available. I never got any emails from the hotel or Expedia bout rooms being sold out-but my card still had a *pending* charge. The problem is, the hotel could not provide anything such as a print out or email stating they were sold out. The hotel didn’t cancel my reservation. When I searched online, I was still able to book another room with the same hotel - I did not but just checking. They were not showing “Sold Out”. At this point I felt like my room was possibly given to someone else. I was finally able to reach out to Expedia and they were able to get my reservation cancelled and they reversed the charges. But it left me having to find somewhere else to stay. My overall rating was a 1 because of my experience-but I cannot speak to the cleanliness of the rooms and other services.
Not a good experience.
2/5
Bobby
03/16/2024
Waited 20 minutes to check into hotel, room had bad odor, the window was opened so I assumed they were trying to air out the hotel, only one staff member present for the whole hotel, couldn’t get extra sheets or cleaning, no other rooms available had no choice but to stay in dirty room.
5/5
Excellent
Charles
03/15/2024
Exceptional customer service especially when it came to making sure i had everything i needed
3/5
Charles
03/15/2024
Nice hotel but no hot water for shower.
No hot water for shower.
5/5
Excellent
Charles
03/15/2024
Loved the hospitality
5/5
Excellent
Charles
03/15/2024
Everyone on staff amazing people
5/5
Excellent
Charles
03/15/2024
Absolutely love the staff
5/5
Excellent
Sondra
03/14/2024
I really had a great stay. Hodan was a great person. I always see her smiling and always so helpful. Hodan is a great person inside and out. I always thought Hodan was a great manager. Thanks Hodan you are such a sweetheart and was always amazing!
5/5
Excellent
Sondra
03/14/2024
Thank you so much Nyo. I had a gerat stay. Nyo is always so helpful and really knows his job very well. Nyo always had a great smile and always so helpful. Thank you Nyo for being a great person!
5/5
Excellent
Charles
03/13/2024
By far the best hotel i have been to that had great customer service from start until finish
1/5
Sobia
03/10/2024
Overwhelmingly awful smell of urine in the room. Asked to switch rooms and was even worse in the other room. Would not recommend this hotel
1/5
Verified traveler
03/09/2024
Smelly, dirty, never staying here.
Place is extremely old and smelly. Personally will never stay here again. Lobby smells like someone has just puked here. Room carpets have stains which I did not want to know the reasons for them.
Overall experience was really bad. Bathroom flush was broken. Had to change rooms. Breakfast was non-existent.
5/5
Excellent
Sondra
03/08/2024
Maliha is exceptional. She always greats me with a smile and always has nice things to say. Maliha knows what customer service is all about. Great job she makes my day.
5/5
Excellent
Sondra
03/08/2024
Hodan is a very nice person. I like the fact that Hodan makes my day Pleasant. Hodan knows her job and makes my day better. She always smiles. Thanks Hodan for being a great person.
3/5
Antonio
03/01/2024
They charge me a different price then what was on here Hotel.com. They tried to blame the system and when I show them what i did agree to . Then had a dumb look on his face.
5/5
Excellent
Yasir
02/26/2024
Nice and friendly stuff
5/5
Excellent
Alfaro
02/25/2024
front desk personnel excelente attention, specially assist manager Nye and Kerri they were always helpful and always happy and help guests with an smile
3/5
Bonnijean
02/23/2024
OK for one night for the lowest room price in the area. I have never stayed at a residential hotel before so maybe this is usual and I only know about one room. Room 230 is very tired and stained. TV and hairdryer did not work and there was a major leak in the sink which left a big puddle on the floor over night. No electrical outlets on the nightstands. No dishes or anything in kitchen but it looks like you just have to ask for them at the front desk. Front desk should have offered them.
On the plus side the room was as clean as it could get. The shower worked well with plenty of hot water. Bed was comfortable and linens and towels seemed freshly washed. Wifi worked well. I felt safe as the place was well-lit and staffed.
Personnel was kind but did not explain advertised "breakfast." Breakfast is coffee, granola bars and packets of instant oatmeal. Hopefully this hotel is a work in progress. It had lots of other guests I assume are there for extended stays. They seemed decent and happy.
1/5
Marcus
02/20/2024
Room was not clean. The property was not like the pictures online.
5/5
Excellent
Sondra
02/19/2024
Nyo always is smiling and very nice.
5/5
Excellent
Sondra
02/19/2024
Nyo always makes my day great. He is a nice person.
5/5
Excellent
Sondra
02/19/2024
Nyo is a wonderful nice assistant manager. Nyo is always smiling and very nice person. Thanks Nyo for being a really great person!
5/5
Excellent
Sondra
02/19/2024
Kerri is a great overnight front desk representative. Kerri is very friendly and overall a worker.
5/5
Excellent
Sondra
02/19/2024
Nyo is a great person. He always goes over and beyond. He is an awesome manager!
2/5
Emilson
02/17/2024
the toilet seat was loose and broken, also the sink where hands are to be wash was sealed from the opening hole hence water was not draining
5/5
Excellent
Arlene
01/31/2024
I lived at this location for 2 months. The assistant Manager was fantastic, he catered to my ever need every day. The entire staff were gracious and very friendly. I love the idea that O could cook
5/5
Excellent
Sondra
01/25/2024
Nyo is great and very helpful and very informative
5/5
Excellent
Sondra
01/25/2024
I really like Nyo and Kerri at the front desk. They have excellent communication skills and very polite and knowledgeable about the hotel.
1/5
Donald
01/25/2024
Smelled bad.
2/5
Amy
01/24/2024
kitchens weren't stocked with even basic utensils or dishes. refrigerators broken and exceptionally cheap quality, with even drawers pulled out of them.
5/5
Excellent
Sondra
01/18/2024
I love the property, its losing points because of the dog feces everywhere.
5/5
Excellent
Arlene
01/18/2024
I liked the assistant manager Orzo. He was so attentive, friendly, professional and looked after me like I was a member of his family. Because of him, I will be telling and encouraging my friends to stay in this facilities. It was a great place to be. I also would like to compliment the women who worked on my floor because they also were terrific. Kudos to this entire staff.
1/5
Patrice
01/13/2024
Bathroom sink clogged and dripping underneath; shower no hot water; toilet bowl not flushing 1/2 the time
3/5
Sarina
01/07/2024
Super frustrating
The toilets and bathtubs quit working in the entire building, also they had no dishes or pots pans available
5/5
Excellent
Arlene
01/03/2024
For me this was an excellent place to live especially for an extended time. I’ve been here for almost a month and everything has been great. It’s conveniently located near attractions, shopping, grocery stores and extremely quiet. You can cook, wash clothes when needed, and even use a small gym. I’m absolutely loving being here. Thank you extended stay!!
5/5
Excellent
s sinniah
01/02/2024
Nice experience
5/5
Excellent
David
12/21/2023
Na
5/5
Excellent
Sara
12/03/2023
Wonderful Stay!
My stay was amazing. Nyo at the front desk was wonderful, he was super helpful, kind and welcoming. I am absolutely coming here again.
1/5
Sierra
11/13/2023
toilet was broken and staff did not care to fix it or give us a new room. not worth the stay. not worth the money they charge for the rooms.
5/5
Excellent
Futsum
11/13/2023
The manager and staff are pleasant and accommodating.
5/5
Excellent
Ruby
11/12/2023
I felt safe
Staff was amazing and the room/hotel was perfect for my very crazy and stressful day.
1/5
Zakaria
11/05/2023
We were told including breakfast. So what comes to mind is a real break but instead they had a small 48”x24” table with almost nothing on it. Tea coffee muffin and oatmeal individual bags.
2/5
Lynn
11/04/2023
I did not appreciate having my reservation downgraded from King to Queen without any compensation. Need to be updated and renovated. Paid too much for what we got. Too slow at the service desk...
4/5
Good
Shyanne
10/26/2023
Felt rushed out the room by housekeeping. They came knocking on the door before checkout time asking if I was leaving.