5/5
Excellent
Christian D Johnston
11/13/2023
All around winner
Lobby decor is classy, staff is helpful and accommodating. Very well run hotel. All five star for me
5/5
Excellent
Benjamin
11/04/2023
Friendly staffs, nice hotel and excellent location
4/5
Good
Thomas
11/01/2023
Excellent property and convenient location but was unhappy to find that no true spa services were available. This is the first Four Seasons that I have stayed in without a spa. Otherwise would recommend
5/5
Excellent
john
10/23/2023
Very expensive!
5/5
Excellent
Yoshie
10/22/2023
Everything was perfect, especially the service that was absolutely fantastic! I thoroughly enjoyed the stay.
5/5
Excellent
Siobhan
10/15/2023
Beautiful !
5/5
Excellent
Lea
10/15/2023
Customer service
5/5
Excellent
Joe
09/21/2023
First class stay!
5/5
Excellent
Scott Mitchell
08/01/2023
Outstanding service.
5/5
Excellent
Adam
07/27/2023
Best hotel and service in Boston.
5/5
Excellent
Melissa
07/24/2023
Love it all. Vault is next level galactic
5/5
Excellent
Jae
06/19/2023
Professional service and cozy, home-like, ambience
4/5
Good
Aram
06/15/2023
The people were helpful and went the extra mile.
5/5
Excellent
Kemal
05/25/2023
All it was amazing
5/5
Excellent
Jorge Luiz
05/22/2023
great location, amazing hotel
4/5
Good
Robert
04/20/2023
My only complaint is lukewarm shower water
5/5
Excellent
Clare
04/19/2023
My husband and I had a wonderful experience. Everyone was very attentive and very helpful. Would not think twice about staying again.
5/5
Excellent
Aiyun
12/21/2022
Four seasons at Boston provided us five stars service during our stays.
5/5
Excellent
heather
12/19/2022
Staff was incredibly helpful and kind! Loved the coffee shop and The Vault! They were undergoing a lobby renovation during our stay and there’s no on site bar which was the only slight drawback to an otherwise excellent stay in a beautiful room with a fantastic view of the Gardens and city!
5/5
Excellent
Mariana Alexandra
11/03/2022
Loved the hotel and the staff.
5/5
Excellent
Irene
10/05/2022
Friendly and convenient
5/5
Excellent
Lasharle
09/02/2022
Everyone on the team was extremely friendly and helpful. It’s clear they have a culture of excellent throughout the organization.
5/5
Excellent
Sarah
08/03/2022
Epic Staff & Awesome Four Seasons- As always!!
We had the BEST stay at the Four Seasons Boston!! The staff was Epic and the view of the park from our room was magical. Like always Four Seasons exceeded our expectations!
4/5
Good
Verified traveler
03/07/2022
Good but not worth the amount that is charged.
It’s definitely a nice hotel and all the employees (give or take a few front desk) are so nice but I expected more for the amount I paid. The water pressure was not great, towels were horrible (so scratchy) and the couch was also uncomfortable. Maybe because I’m not considered one of their higher clientele, I got the brush off when I mentioned the towels and water. Who knows. You’re better off picking the Weston or Fairmont Copley.
3/5
Jeffrey J
10/11/2021
The suite was fine, not spectacular, as one expects of the Four Seasons. And this was an upgrade... The television choices were pretty poor.
The hotel sent two emails offering "to send a car" to pick us up at the airport which I read literally. Send a car means a ride, yes? What they sent was a limo service that later billed us 143 dollars for a 30 dollar ride. That was disappointing. Had I known I'd not have tipped the driver 50 bucks.
On the positive side was the coffee bar in the morning--great staff and treats there--the treats in the lobby in the afternoon, and the generally helpful and responsive staff.
All in all, a nice place in a nice neighborhood, in need of some tweaks.
4/5
Good
Safitri
09/19/2021
Quiet, well located, and spacious. Wonderful staff. Clean and tidy. Complimentary cafe for breakfast in these challenging times rather welcome and thoughtful. Lovely rain shower but no bathtubs. Toiletries contain sulfates, unfortunately.
5/5
Excellent
Verified traveler
08/21/2021
Amazing hospitality, service ans amenities! Location is the best for Boston. Will definitely stay again!!
5/5
Excellent
Verified traveler
06/10/2021
Liked everything!
3/5
Joshua
05/25/2021
Hotel Not Ready
The Four Seasons is just not back to normal. Room service was poor, orders askew and poor service. The front desk could not track down a taxi. It was post-pandemic trouble.
3/5
Verified traveler
04/05/2021
I found the front desk staff non-reliable to address their guests when it comes to booking/arranging amenities/reservations/quotations etc.
I had a bad experience when I asked for arranging car services where morning staff said something that evening staff completely found it false information, where they book me a rental car where the rental agency had no knowledge of, etc.
They told me “I am sorry” times and times without comforting me in and way.
2/5
Verified traveler
02/14/2021
There was no air conditioning. They said this was due to the outside temperature and the building being old. They offered fans.
5/5
Excellent
Nyleamah
01/18/2021
I really enjoyed my stay. The staff even called to make sure I arrived at my next deatination safely. Very nice. Thank you.
5/5
Excellent
Michael
10/06/2020
Outstanding!
Always a great time at the Four Seasons.
1/5
Polina
09/25/2020
The hotel should not carry Four Season name as it’s totally off brand . There is another Four Season in Boston which is modern , nicely furnished and with updated facility and in room dining. This hotel is plain horrible . Bad service, daters decor and archaic food menu. No room servise after8pm!? Overall very bad experience
4/5
Good
Luis
08/02/2020
Very clean. Great location. Secure regarding corona virus precautions. Room service very slow.
5/5
Excellent
Verified traveler
02/17/2020
Very good hotel , Staff very nice and helpful and good view
5/5
Excellent
Dena
02/12/2020
Staff were very friendly and very helpful. The food in the Bristol was fine but nothing exceptional but overall the Bristol was a very nice place to have a coffee during the day or have drinks in the evening. Great hotel in a very convenient location - right next to a subway stop - and with a very nice view of the park just across the street.
5/5
Excellent
Riberti
01/21/2020
Staff went out of their way to make you feel at home...
5/5
Excellent
Ross
12/01/2019
Everything was perfect. The staff was great. Hotel location was central and convenient.
5/5
Excellent
Brian
11/12/2019
SUPERB hotel in the heart of Boston
An absolutely fantastic stay at the Four Season while in Boston. From check in to check out, everyone was so professional and the hotel is absolutely beautiful. The pool and spa area was also nice. I didn't want to leave when it was time to go. I can't wait to get back to this hotel.
5/5
Excellent
Ck
09/30/2019
Very quiet and peaceful. Great location across gardens.
5/5
Excellent
Sonia
09/30/2019
Nice hotel but food very expensive
5/5
Excellent
Verified traveler
08/27/2019
Exceptional service and overall a great experience!
5/5
Excellent
Verified traveler
08/17/2019
I loved absolutely everything about my experience. The customer service was top-notch. Everything was beyond perfect.
5/5
Excellent
CP
08/13/2019
Pool and location were great. The person checking us in forgot a few things with regards to our room and charges but it wasn't a big deal (just surprising because it is the Four Seasons).
2/5
Verified traveler
08/06/2019
Not very good
I’ve stayed in 5+ luxury hotels all over the world, this 4 seasons doesn’t compare. There is no bottled water when u arrive, no fruit, or welcome card. There was one bathrobe in closet, I couldn’t find the 2nd one, called housekeeping they said it was folded in bathroom under sink commode. He promised me it was there so while rummaging around the commode the entire piece of furniture fell on my legs, bruised, cuts, welts. I finally found bathrobe, it was folded the wrong way and looked just like the towels which were arranged in the same place. Why not hang both bathrobes in the closet. Housekeeping told me guests often can’t find the 2nd bathrobe. When I checked out the next day my focus was to let them know they had to fix the commode so no one else gets hurt (I was able to lift it and push it back in, it’s diy furniture). I couldn’t finish a sentence without being interrupted with excuses as to why this happened, what their bathrobe policy is, how great their furniture is, etc. Finally the manager came over, I explained to her....she wanted my info which she already had and for me to call them for an incident report. I already told them the problem, fix the commode! I left realizing she never offered anything to me so I went back and told her she should deduct our onetime room service charge. She did, too bad she (the manager) didn’t come up with that. Next night I stayed at the Boston Harbor Hotel and previously stayed at Mandarin Oriental, they r both far superior.
5/5
Excellent
Verified traveler
04/21/2019
They have a beautiful indoor pool deck and gym on the 8th floor. The room service was excellent. The housekeeping service was excellent . My only complaint is that the Sunday brunch was way overpriced.
5/5
Excellent
Verified traveler
04/16/2019
Everything was spectacular. Service top notch. Staff attentive and responsive. World class facility and amenities
5/5
Excellent
Verified traveler
04/03/2019
Service was very good and the hotel room very clean
5/5
Excellent
Verified traveler
03/25/2019
I really liked the location across from the Common and garden park.
5/5
Excellent
cecilia
03/13/2019
Boston overnight
Good location, friendly staff, nice room and facilities. Perfect for our overnight stay in Boston.
5/5
Excellent
John
02/12/2019
You'll be happy here...
It's everything we've come to expect from a Four Seasons experience.
5/5
Excellent
Ann
02/09/2019
My birthday trip!
I just celebrated my birthday here. It was the best because the staff really work hard
to make sure you are taken care of. I lost a glove and mentioned it to the front desk.
It was delivered to my room 3 hours later. It was an amazing feat of service.
5/5
Excellent
Verified traveler
01/10/2019
Location and amenities were beyond expectations! We will recommend this experience to others.
5/5
Excellent
Donna
11/12/2018
It was a great stay at this hotel. No complaints.
1/5
Brian
11/11/2018
Room was not available for 3:00 PM check in.
Room became available at 4:00 PM
The bottle of champagne I requested to be delivered at 4PM did not arrive until we left the hotel for dinner at 6P.
Unable to celebrate the 55th anniversary of our first date in 1963.
Got back to the hotel around 12:30AM and the champagne was sitting in melted ice (room temp).
Big disappointment for a special night
5/5
Excellent
Franchesa
11/05/2018
Best Hotel
Loved the hotel and the staff! Ron is absolutely the best at this location!
5/5
Excellent
Verified traveler
10/30/2018
Overall diligence to please. Very proactive and huge flat screen TV.
5/5
Excellent
Joe
09/21/2018
Great location accross from the Boston Public Garden. You can easily walk everywhere.
5/5
Excellent
Michael
08/26/2018
Luxury hotel in a great location
The Four Seasons has a well-deserved reputation as a luxury brand, and its Boston venue fully lived up to it. The staff were friendly and helpful, and the room was very comfortable and kept spotless. The in-room dining menu was a little limited, but very tasty. The decor of the hotel, though again faultlessly neat and tidy, did seem a little tired. The location was ideal for the US’s walking city, and a great base from which to explore a beautiful place.
5/5
Excellent
Phil
08/21/2018
I cannot say enough good things about our stay at the Four Seasons in Boston. It was clean, amenities were great, and the staff was friendly and very resourceful. A special thank you to the Hotel Manager, Christopher Werth and his staff as they made sure our stay was perfect. Not only were we upgraded from Executive Suite to Presidential Suite, we were even offered to refrigerate our left over food so we could enjoy our last day in the city worry free as we had already checked out of the hotel. We were offered cold water bottles for the road ahead when leaving the valet. The service was everything you would expect of a Four Seasons hotel. I would highly recommend this establishment to co-workers, friends and family.
4/5
Good
Verified traveler
08/13/2018
When we checked in, the room view was not equiavalenf to the room description on expedia. The front desk manager, Lily, went above and beyond to find a more suitable room to our liking. Her hospitality was first class and left a lasting impression. The next day staff called to follow up that all was well and whether they could assist further during our stay. Staff were courteous, professional and diligent in their service. The facilities are
4/5
Good
Verified traveler
08/05/2018
Great hotel, great location, a bit old
Great hotel in front of the park. Conveniently close to shopping area. Not too far from business districts.
Amazing personnel - doing magic with whatever they have at hands...
Rooms good overall, just too old facilities in bathrooms - require renovation - old stuff
Amazing Sunday breakfast buffet, but on regular days - food is disappointing - like regular hotel food - over baked, over oiled
Good gym and horrible 200 year old pool primarily designed for less able people
Great view from the pool area though, if it matters....
I vaguely remember how Ritz looks like in Boston - i think still Four Seasons is better, which makes it despite everything above , the best hotel in Boston
Also remember, they are not used to foreigners there in Boston, you have to speak up , use very simple words and gesture where possible
5/5
Excellent
Verified traveler
08/05/2018
Fantastic place to stay, I’ll be back
5/5
Excellent
Jane
08/04/2018
HappyPAmom
Lovely- staff friendly and accomodating!
5/5
Excellent
M
08/02/2018
Great location and the concierge staff was very helpful. I highly recommend this hotel.
4/5
Good
Jarod
07/03/2018
Great hotel except for the AC isn't that great.
The staff and the hotel itself was amazing. The only issue we had was that the rooms would not cool off very well. The temp outside was in the upper 80's which isn't blazing hot, however our room would not cool off. Maintenance took a look and said nothing was wrong, so the manager switched us to an upgraded room with a separate bedroom with hopes it would be cooler. They even brought in two fans to help, which it did. Very good customer service to make us happy, but just be aware that overall the AC isn't the best in the hotel.
5/5
Excellent
Verified traveler
06/24/2018
Truly first class
2/5
Verified traveler
05/21/2018
No basic amenities in the bathroom such as toothbrushes and shaving items.
No coffee machine in the room.
The suite has very basic old looking furniture.
This hotel is living still in the 90s.
5/5
Excellent
Verified traveler
04/08/2018
Excellent experience
We stayed there for 3 nights. Everything is excellent.
3/5
Verified traveler
03/31/2018
Service not to 4 Seasons standard. Overpriced
Everything in the hotel was up to Four Seasons, except the service at the Bar and Restaurant. Great food but understaffed which made our experience not so good.
4/5
Good
Mikhail
02/16/2018
5 stars minus points that benifit hotels.com
Pros: too many to list.
Cons: they don’t accept walk in same day reservations, good for hotels.com. Also coffee table in the living room is made out of glass and it’s hard to see at night, when we walked from bedroom to the bathroom, we hit our knees few times.
5/5
Excellent
Verified traveler
02/05/2018
City setting, walking easy across the street.
Walked to nearby African American museum, even tho cold, we enjoyed that. Easy to get to Newbury St. for interesting shops and windows. Close to a theater for evening performance. The hotel made us feel special on our 60th anniversary. Many good restaurants nearby.
5/5
Excellent
Verified traveler
12/30/2017
High rated food & shopping! Active bar/late dinner. Great service
4/5
Good
Verified traveler
12/26/2017
Pleasant but the mattress is too soft.
Restaurant was good.
5/5
Excellent
Holly
12/14/2017
Great experience
Beautiful hotel & wonderful experience. Everyone was so nice & I felt very well cared for.
4/5
Good
Verified traveler
11/27/2017
best services you can find in Back Bay area.
I have stayed in four seasons in the past for short trips and always loved it. it's a good brand and has good customer services. great location and great staff I must add here. This time I have stayed longer than what I normally have so I discovered something that I haven't in the past: the House Car services. the idea is to take the hotel guests to near by places; however, I was let down by how unavailable the house car it was. We were there for 5 days this time, but unable to use the services at all due to it's availability. If I am not mistaken, they only have either one or two cars, and it's based on first come first serve. so it never worked out for us as each time when we are ready to take advantage the car services, it's either 20 or more mins to wait so we ended up either walked or Uber-ed. so I do have to say I was very disappointed by this "house car services."
4/5
Good
Verified traveler
11/16/2017
Rooms Don’t Feel Like Four Seasons
Spent about 750 per night for two rooms, each. The front desk, staff, service, food are Four Seasons. The rooms themselves are Marriott. Not bad but not what you would expect from the Four Seasons.
5/5
Excellent
S.
10/17/2017
Comfortable and accessible
The front desk, housekeeping, and bell staff were kind and helpful. The hotel restaurant has an amazing spread for Sunday brunch.
5/5
Excellent
Jill
10/02/2017
Wonderful weekend at the Four Seasons
We were in Boston for parents weekend for our college daughter. I've stayed in a number of hotels in the area and this is by far the best. Completely lived up to the Four Seasons name. The service was outstanding, the room looked brand new and the bed was so comfortable. Location is fantastic too! We had room for a rollaway so our daughter could comfortably stay with us...the rollaway was so comfortable my husband slept on it instead of her!
3/5
puneet
09/12/2017
never again
the worst four seasons i ave stayed ever
5/5
Excellent
Bert
08/23/2017
World Class Hotel
From the moment we arrived and were greeted warmly by the doormen, through to reception, the Four Seasons experience began. They knew us by name and greeted us as we left and returned to the hotel over several days. When my young son told Joe the Concierge that we had been on the Swan Boats, Joe found a copy of the children's book for us to read that evening.
Despite being close to so many restaurants in the Back Bay, The Bristol was a frequent choice for us. The varied and excellently prepared offerings, and the convenience, won us over. A table by the window entertained our young sons and offered a beautiful backdrop to our meal.
Our suite overlooking the park was spacious, excellently appointed, stylish, and with unbeatable views of the Public Gardens and the Commons.
In conclusion, our stay was what every traveler would hope for: our needs anticipated, our requests quickly and cheerfully fulfilled, room maintenance impeccable, and a hotel filled with happy staff who knew our name. A home away from home. All this is in the most convenient location in the Back Bay.
3/5
Julia
08/15/2017
so so
hard to get a folio from these guys if you paid thru hotels.com.
event if it shows $0.00 charge from them, still need one for expense report, proof my exec stayed at the hotel.
5/5
Excellent
Brooks
08/10/2017
Amazing hotel!
I just got back from staying here and couldn't recommend this hotel enough. I stayed in a suite with a garden view. I booked online so really didn't understand what "garden view" meant until I saw it in person. It's a room with a view of the Boston Public Gardens which are some of the oldest botanical gardens in the United States. What a VIEW! We booked 2 suites that were connecting so we had enough room with a toddler to allow everyone to stretch their legs. The single suite is very spacious. The bedroom for the suite has a huge TV, probably at least 55" so it's like a theater experience in the bedroom alone. The room was updated and beautifully done. The living room had a large TV as well as a couch that I believe could fold out to a bed. The hotel is centrally located near everything downtown and about 10 minutes from the airport. I used the concierge on several occasions from shipping items back home and they even found me some incredible last minute tickets to a sold out Sox game. They really go above and beyond here! Room service was amazing - every meal we ordered was tasty. I have zero complaints about this hotel. I would say everyone here was tremendously helpful and accommodating. It might be one of my favorite Four Seasons Hotels thus far. I would guess if there was any downsides, there is no gift shop so they didn't have things you could buy there for certain conveniences. The pool and spa area is incredible - but the pool was quite cold for an indoor pool. The be
5/5
Excellent
Tamara
08/06/2017
Always a treat . Four seasons has exceptional service and the location was perfect.
5/5
Excellent
cb
07/21/2017
Perfect stay
Nothing negative...food is great, cleanliness is there. Nice views. Great service. Will return.
5/5
Excellent
PS
07/15/2017
Excellent
Four seasons Boston has an excellent location and amazing staff. The rooms are spacious and very clean. Highly recommend anyone going to Boston. Very good restaurants close by at South end.
5/5
Excellent
Michael M.
07/11/2017
Best location in Boston.
This is a great hotel in a fantastic location in the city. Staff, facilities and service is fist class. Worth every penny.
2/5
Charles
06/06/2017
Very expensive for service received. No daily newspaper, no turndown service, limited free internet access. No in room coffee service. Nice room/bath. Very accomodating staff. Great location. Just a lot of money for a hotel room
4/5
Good
Lazaros
05/31/2017
It is not anywhere near the standard of Europe Four Seasons. Service was slow, perhaps because hotel was fully booked.
5/5
Excellent
Verified traveler
05/22/2017
Great hotel! Excellent staff & service!
5/5
Excellent
Verified traveler
12/16/2016
Christmas in Boston best place to be
5/5
Excellent
barbara
12/06/2016
Wonderful staff. Comfort and comfort. Great food for in room dining . Nice view of the park
4/5
Good
Ryan
11/15/2016
Nice but older place
Nice place, usual Four Seasons top notch service, rooms / furniture show either age and/or affinity for old-school furniture...
5/5
Excellent
Won
10/20/2016
Amazing. Deservesthe name four seasons
4/5
Good
Verified traveler
10/15/2016
Staff was perfect. Great location. Good bar. Little disappointed in room as expecting a little nicer
5/5
Excellent
Martha
10/02/2016
Best Place to Stay in Boston historical area!
Best service my family has ever received! Beats Ritz-Carltons! Everyone referred to us by name making us feel welcomed and important. The Bristol's menu was perfect especially with fresh seafood and fabulous steaks. The bar was comfortable and high standard of service like we experienced throughout
.
5/5
Excellent
Lpirkle
09/20/2016
Great hotel, walking distance to major attractions
Bed was so comfortable! The hotel was clean and fresh and front desk was very friendly.
5/5
Excellent
Verified traveler
09/15/2016
Beautiful facility in a good downtown location
Excellent experience; staff was very helpful; enjoyed the very nice gym and restaurant; valet service for my car was excellent
5/5
Excellent
Verified traveler
08/09/2016
First time in Boston with my family to visit cousins. The hotel was like a second home. Making us feel so comfortable and accommodating kids of all ages. We had a fantastic lunch by the pool. The staff was helpful and understanding.
Great location!