5/5
Excellent
John
02/01/2024
Surprisingly nice
Very nice hotel. I don’t know much about Lynchburg so I was pleasantly surprised by the availability of such a nice, reasonably priced, pet friendly hotel. Conveniently located in the LU area. Suite was relatively large and very comfy. Will be my hotel for future stays in Lynchburg
5/5
Excellent
Sylvia
02/01/2024
Easy and friendly
5/5
Excellent
Amy
01/28/2024
Awesome
3/5
Jason
01/19/2024
Not worth the money
Have stayed here two weeks in a row, had full house keeping once in 10 days.
3/5
Bradley
01/13/2024
Disappointed
Hotel staff was very friendly. Room was not so great. Amenities missing. Hair in shower stall. Pull out bed was ridiculously uncomfortable. Will stay elsewhere next time in Lynchburg.
5/5
Excellent
Jennifer
01/01/2024
Loved everything. Thank you!
5/5
Excellent
Tara
11/11/2023
Friendly, helpful staff! The kitchen was fully equipped and there were plenty of outlets! Nice bathroom!
5/5
Excellent
Tim
11/03/2023
Everything was great, no complaints
5/5
Excellent
Juan
10/16/2023
Rooms were clean and breakfast was great!
4/5
Good
Scott
10/14/2023
This was a great location for the #ewomen conference held at Thomas Road Church.
The air handler was noisy and could not find a way to turn off. The only negative
4/5
Good
Suzanne
10/13/2023
Nice enough
5/5
Excellent
Daphne
08/28/2023
Great place to stay!
Perfect accommodations for our family while in town for a our niece's wedding. The boys especially enjoyed the basketball court!
1/5
William
08/03/2023
Stinky-dirty room
We requested a non pet room but there is no such room here. My wife had to wear her medical mask throughout our stay, which was not very comfortable. This was not a solution to the problem, just a band-aid! The sofa had pet odors, as well as the room. The AC vent and Bathroom vents had noticable dust accumulation. If you have alergies, this is not a good place to stay. We expected more from a Marriott affiliated property, but we were very disappointed.
5/5
Excellent
Angel
07/19/2023
Very nice pool and outside lounge area
5/5
Excellent
Kevin
07/16/2023
I’ll be honest, when I travel, I usually stay at an Embassy Suites. But, since there was none in the area, I went with the Residence Inn. I was pleasantly surprised! We stayed in a king suite, which had a separate bedroom, which was great because it gave some division of space between us and our kids. It had a full kitchen, which was also an awesome feature. The room was clean, housekeeping offered daily. The fitness center was well equipped. Breakfast was pretty good, with a decent spread of options, hot and cold. The common areas were kept clean. The desk staff was super friendly and helpful. I would definitely stay here again if we find ourselves out in Lynchburg in the future.
5/5
Excellent
Janie
07/09/2023
We enjoyed our stay. Liked the nice pool and outdoor patio with tables. Relaxing and kids had a great time in the pool
2/5
Lisa
07/02/2023
Room given was not vacuumed and bath-toilet dirty. 2nd room was just ok - cleanliness. Noisy area. Pool area wasn’t neat or clean. Front desk staff was friendly and accommodating. I wouldn’t stay again.
5/5
Excellent
JOHN
06/11/2023
A Charm
Convenience was great, this hotel is at the mall. The breakfast was great, service excellent and cleanliness was incredible. Will definitely stay again.
4/5
Good
Mary
06/06/2023
Pleasant staff, good breakfast.
5/5
Excellent
claudette
05/22/2023
Excellent size room, price, location
5/5
Excellent
David
04/16/2023
Great place all together room was very comfortable
5/5
Excellent
Lakisha
04/08/2023
Go to place in Lynchburg
This is my go to place to stay while in Lynchburg. I love to make breakfast and I can do that here.
5/5
Excellent
Dennis
03/24/2023
The rooms are like mini apartments! I love this place
5/5
Excellent
Cherie
03/19/2023
Very clean and new. Helpful staff. Quiet and spacious. Right near a mall but it doesn’t seem safe to walk to it.
5/5
Excellent
Melvin
02/26/2023
Great breakfast and friendly staff
1/5
Christopher
12/27/2022
Never again.
We had to change rooms three times. Each room was filthy. One of the rooms looked like the bed had never been changed. Couldn’t even call the front desk because the phone was broken and parts of it destroyed. Even the room, the final room they put us in wasn’t even clean. Horrible horrible experience. Even at breakfast some of the food tasted bad and off.
5/5
Excellent
Gloria
12/25/2022
Clean and warm.
3/5
ROWENA
11/16/2022
The property was nice, but the room smelled liked pet urine. And there was plenty of dust in the room. Honestly I’m willing to stay there again to see if there is any improvement. I loved how it was set up was.
5/5
Excellent
Tammy
10/27/2022
It was very clean!
3/5
James
10/25/2022
I was under the impression that this was a suite with separate bedroom and living room but instead I ended up sharing a sleeping space with my brother and his wife.
4/5
Good
Ethel
10/17/2022
Birthday Celebration layover
We were invited to a formal event in the Timberlake area so this hotel was closest. Check in was simple and the hotel had a beautiful sitting area in the lobby although it was too small for a gathering other than immediate friends or family. As we entered our room we noticed a less than pleasant smell. It was a combination of age and dampness. The air conditioning was not working as it should so we were given a fan to compensate. I don't remember the site informing us of a kitchenette but we had one. The desk was large and had space to accommodate a large flat screen television on a swivel so that we could watch from the sofa as well as in bed. The commode had an issue and the bowl did not fill a couple of times but we were able to fix that hiccup ourselves. The iron was broken and the bed was comfortable. Breakfast was adaquate but there was no bacon. Overall we enjoyed our stay but I don't think we'll use this hotel ever in the future. It seemed more condusive for someone on a business trip of some duration.
5/5
Excellent
Tony
10/09/2022
Great place to stay!!
The place was very nice! Very spacious!! Comfortable!
5/5
Excellent
Jaye
09/27/2022
Very nice place
Great place! Only one towel provided, though. Also, $100 dog fee!!
5/5
Excellent
Kirk
09/26/2022
It was an amazing stay. The room was great
1/5
Lelia
09/23/2022
Awful breakfast ends at 9:30 am, and at 8:50 am, we requested the breakfast items to be replenished, and they refused to make more items. My son only likes the potatoes, and they would not replenish them, saying it would take too long. Peyton, the manager agreed with their refusal. This is sub-Marriott standards. If breakfast ends at 9:30 am, properly maintain and supply breakfast until 9:30 am. Also, the room is full of white dog hair, all on the couches, the lights in the kitchen are blown, the window curtains are torn, and the branches are scratching the window constantly. This is day two of no resolve! Awful stay!!
5/5
Excellent
Lelia N
09/07/2022
Great location. Always amazing staff! Clean rooms! Great hot breakfast! Safe and fun pool!
2/5
Michael
08/25/2022
1st room dirty and the bed sheets had not been changed, trash in the trashcan etc. Told the front desk and they gave us another room. 2nd room also dirty, massive amount of hair in shower, drinking glasses dirty, dishwasher not unloaded, dusty and sticky kitchen floor. The next day we noticed unprofessional/unfriendly cleaning staff wearing sloppy everyday clothes. Breakfast was advertised to be much more than it was. No breakfast meats, there were instant eggs and other things that were prepackaged. Breakfast lady in sloppy clothes. For the price of this hotel I expected the service to be much more than it was. The construction is newer and very nice. But the work staff seems to not have been trained. They should be outfitted with neat and clean uniforms, not sloppy clothing, which can reflect a lot. I was told I would get a partial refund. Ten days later, I needed to get on the phone with Expedia for an hour and do it myself!!! Therefore I felt that I must give others a warning, and also hope that upper management at Marriott can understand how they are failing the reputation of this establishment, by not teaching or holding the staff to higher standards and probably underpaying them. With all this in mind, Residence Inn by Marriott Lynchburg is at least double what the price should be per night. I won't stay here again.
4/5
Good
Jacqueline
08/23/2022
Enjoyed our stay.
2/5
Vivian
07/31/2022
Good location decor nice but poorly maintained’ vendor machine style breakfast
5/5
Excellent
Chad
06/29/2022
Nice room and easy access to and from freeway. Great location.
2/5
Jerry
06/28/2022
The fact I spent $150 for a room and yet had no hot water to shower with before checkout didnt set well with me.
5/5
Excellent
Phuong
06/11/2022
Staff and cleanliness
4/5
Good
Angel
06/06/2022
Pleasant stay
Are check was great. Rachel at the desk was friendly and helpful. The gentleman working nights was friendly as well, didn’t catch his name. Hotel was nice and relatively clean in the main areas though the room could use some more attention to cleaning cabinet handles and counters. Salt on the counters from previous guest. Handles sticky and greasy, above microwave sticky too. Shower is beautiful but water drains out real slow and you are standing in water. These are just upkeep things but overall it is a nice place with friendly staff. We would return. We were only staying one night if staying longer I would bring my own sanitizing wipes.
5/5
Excellent
Susan
05/07/2022
We loved our room, it had a kitchen. The bed was so comfortable. Everything was perfect.
5/5
Excellent
Debbie
04/12/2022
Would definitely recommend this hotel, 5 stars!! It was modern, contemporary, very clean, comfortable; Loved the bathroom style and large shower; had large screen TV, nice kitchen and living area; Excellent, soft bedding and comfortable pillows; Would stay here again!
5/5
Excellent
Shannan
04/11/2022
Friendly to and acknowledged Liberty University (LU)which is why we stayed at the hotel to attend a LU event.
The staff was extremely helpful and friendly. They were very helpful in directions and recommendations for restaurants.
5/5
Excellent
Joseph
04/10/2022
Staff is very friendly and responds quickly to requests. Room is very clean. One of the quietest hotels I’ve ever stayed in. The only complaint would be the pullout bed in the living room area of the suite. Overall, very satisfied with the accommodations.
4/5
Good
Brent
03/29/2022
Rip off
I checked in and told the lady I had a dog. She didn’t mention Anything about charging $100 for a pet fee. Went to check out this morning and the lady charged me an extra $100! This isn’t right!! In NO WAY a was I informed there would be an extra charge. This is ridiculous! Highway robbery!!
5/5
Excellent
Douglas
03/20/2022
The hotel was good - though I almost cancelled because of Marriott’s lack of action on Russia’s invasion of Ukraine. The staff were incredible, however!
4/5
Good
Laura
03/16/2022
Very beautiful hotel! Very friendly staff! The room was amazon and the space was huge! The only issue was we found hair in the shower before I went to shower the kids and dead bugs in the window tracks!
5/5
Excellent
Brian
02/14/2022
Awesome Place
Comfortable, Clean, Pleasant Staff and Very Helpful.
4/5
Good
Verified traveler
12/27/2021
Clean spacious room
I was visiting family who live in Lynchburg for the 2021 Christmas holidays. Upon arriving I was bothered that no one was wearing a mask due to the COVID Omicron variant. It didn’t seem that the hotel was. Dry crowded as we did not see many guests and for that I was grateful because no one in Lynchburg seems to be able to read that even if you are vaccinated for COVID you should still wear a mask.
We stayed in a studio with a king sized bed. The room was spacious and clean. The location of the hotel is very convenient although a little annoying being so close to the mall during peak shopping times and the corresponding traffic. Since we were staying for a few days, we wanted the larger hotel room to be able to spread out when not visiting with family.
We stayed in room 402 and I don’t know if this was the case for the entire hotel or just this room but the HVAC unit was so noisy and the grates were not secure and rattled whenever the system was blowing. The HBO streaming service kept cutting out on the TV.
I would recommend staying here if you think you will be spending more time in your hotel room and will be in town for a few days.
4/5
Good
Timothy
11/27/2021
Overall it was a pleasant stay. The bed was a little hard for our liking.
5/5
Excellent
Brandon M
11/26/2021
Great property
Our favorite hotel, great staff and property
4/5
Good
Kristine
11/02/2021
I presented my AAA card during my stay and was told that they could not discount my rate because I had already stayed a night. The room rate was very high due to a college weekend event and this was really disappointing.
5/5
Excellent
Vickie
09/25/2021
Excellent Choice
Excellent staff! Room was extremely clean. I would highly recommend this hotel.
5/5
Excellent
Jason
08/02/2021
Great Room
Close proximity to the mall, Friendly service.
5/5
Excellent
Verified traveler
07/19/2021
The room is one of the best laid out rooms I've stayed at. Staff was very nice. Would like to see more options for breakfast. Pool was un-available due to maintenance.
5/5
Excellent
Monica
07/05/2021
Home Away From Home
The hotel is so beautiful! Check-in was fast & easy! The room was clean & the bed was comfortable! I wish I could have stayed another night & been able to enjoy the pool & sitting area outside! Breakfast was offered but I didn’t get anything because of my schedule! If I’m in the area I would stay again!
5/5
Excellent
Verified traveler
07/02/2021
No issues.. nice room and location
5/5
Excellent
Verified traveler
06/14/2021
It was clean and quiet, lots of shopping conveniently close.
5/5
Excellent
Verified traveler
05/28/2021
We enjoyed our stay!
5/5
Excellent
Verified traveler
05/26/2021
Very clean and quiet. Great location for shopping and eating.
5/5
Excellent
Verified traveler
05/21/2021
My husband and I both agreed, this is one of the nicest hotels we've stayed at! We were very happy with our room, it was clean, nicely laid out, and the staff were very friendly and accommodating. They also had a grab and go pre-packaged breakfasts which we appreciated as many places have stopped offering this since the start of the pandemic.
5/5
Excellent
Verified traveler
05/13/2021
Great experience
5/5
Excellent
Verified traveler
05/07/2021
It was a great stay. The hotel was clean, and the staff were friendly and always available. The only thing I wish I knew in advance was the $100 pet fee.
5/5
Excellent
Miroslava
04/19/2021
Two thumbs up
Good choice in Lynchburg, clean hotel, friendly staff. Free breakfast was a nice surprise.
5/5
Excellent
Verified traveler
04/11/2021
We had a clean room, a restful stay & love that our family of 5 can comfortably stay in the 1 bedroom suites they offer!
5/5
Excellent
Verified traveler
03/31/2021
Great place to stay. Convenient to University of Lynchburg and to downtown.
5/5
Excellent
Verified traveler
03/01/2021
Very convenient to visiting Liberty University. Very comfortable room.
4/5
Good
Verified traveler
01/01/2021
Was fine and met our needs for family of four with teenage and adult son.
4/5
Good
Laura
12/30/2020
The facility was clean, but our room on the 4th floor was noisy. We could hear the people above us in the evening and loudly in the morning (5:15 a.m!) when they were getting ready. Also, the beep beep of construction in the electric substation next door was rather annoying at 6:55 a.m.
5/5
Excellent
Mary
12/29/2020
Huge Room
The room was spacious and very clean. Very nice staff who are very accommodating.
4/5
Good
Verified traveler
12/28/2020
Very clean and great location. I plan to stay again.
5/5
Excellent
Verified traveler
11/27/2020
I enjoyed the spacious room and the cleanliness of the facility.