2/5
Christina
01/24/2024
Disappointing stay
Disappointing stay. Every time the heater fan kicked on, the sprinkler head in the room would vibrate and wake us up. I went to open the shades, and realized that the entire screen door was off the track and standing there loose. Only two restaurants and a lounge, all connected and food presumably out of the same kitchen with limited hours. Nothing else notable for dining within easy driving distance for quick options. What dining they had there was very good, but expensive. The worst part was waiting on a bellman at checkout time. I had a half hour wait, and that was after calling twice, and my husband walking through the rain all the way to the car since we were on a tight timeline. And, by the way, numerous bellman were standing at the front door with no one apparently making a move to actually go get those that were calling for assistance. Many other hotel options much closer in and with more convenient accessibility to other activities and dining options. We won’t be back, especially at that price.
5/5
Excellent
constantine
01/10/2024
Resort is great but staff did not meet the standards of a traditional four seasons
5/5
Excellent
Farhan
12/28/2023
Perfect!
5/5
Excellent
Yun
11/18/2023
I really like the chat feature. Everything is fine but the food is a little bit questionable.
5/5
Excellent
Casey
09/22/2023
Relaxing at 4 seasons!!
Wonderful trip!! Had two amazing services at the spa, both Art (massage) and Kem (facial)were wonderful!! I would highly recommend them.
5/5
Excellent
Christopher
09/11/2023
Top notch facility and service - of the best I’ve ever experienced. Pricing of drinks seemed excessive when I was charged $27 for a dirty martini.
5/5
Excellent
Jon
08/29/2023
A must stay if you are heading to the desert. Staff wonderful, dinner was great and rooms are well appointed and spacious.
5/5
Excellent
Yaneth
08/28/2023
Room view
5/5
Excellent
Timothy
08/27/2023
Our Casita was beautiful, the bed and pillows were amazing, huge TV in the room and on back patio, nice in room bar and snacks.
5/5
Excellent
Toni
08/03/2023
Very friendly staff!!!
5/5
Excellent
MARY
07/15/2023
We loved everything about the property. Beautiful and well kept. Close to shopping and other dining, but definitely must dine at the restaurants on property. The Proof was amazing, and we loved the atmosphere. Marcel Smith at the concierge desk was so friendly and took time to ask about what brought us the resort. He even surprised us with cheesecake delivered to our room to make our 30 year anniversary a little sweeter. 5 star all the way. Thank you!
5/5
Excellent
Kay
06/19/2023
Beautiful property
5/5
Excellent
Rachel
06/04/2023
Tucked away, quiet, GORGEOUS, and the best staff we’ve encountered at a luxury resort.
5/5
Excellent
OGUZ
02/15/2023
Satisfied
4/5
Good
RYAN
02/13/2023
Solid hotel but due for a face lift. One of the most outdated Four seasons I’ve stayed in but the great service fixed that. Overall lovely stay and I would def. Recommend.
5/5
Excellent
John
02/12/2023
I have stayed at this property before, but many years ago. The service, food and accommodations are unsurpassed. If you are staying here, please keep in mind that it is a bit remote, but that is part of the uniqueness of this property. Looking forward to another stay in the future.
5/5
Excellent
ALexus
12/09/2022
Very nice and clean. Staff was more than accommodating. Enjoyed my stay!
5/5
Excellent
J Kirby
09/12/2022
Excellence! Love the Four Seasons App too!
Top-Notch service and accommodations. I used the Four Seasons App to chat with the on-site Concierge and just as soon as I would type my request or question, someone local at the property was "at my service" and completing my request. I cannot express enough the level of perfection that is strived towards by Four Seasons brand and always have an excellent experience. This is because even when something happens that isn't ideal, if I bring it to their attention, they make it right. That is service!
5/5
Excellent
JOHN
08/29/2022
This is simply an amazing resort. The views and vistas are amazing. The location. The staff. It truly is a place where you can unplug and simply relax.
5/5
Excellent
Jeri
08/26/2022
The Four Seasons Resort in Scottsdale at Troon North is absolutely breathtaking. My best friend and I went to celebrate a birthday, and upon arrival (which was at midnight), they even made sure a complimentary birthday cake was in the room. Everyone we encountered was so incredibly kind and genuine, just overall a magical experience. The views are even more gorgeous in person than over photo. The pool is saltwater, not chlorine which was also a lovely touch.
4/5
Good
Claire
08/04/2022
I have stayed at many Four Seasons properties throughout the globe and you can always count on their service and wonderful staff, great amenities, and overall luxury experience. I was certainly appalled to receive a plate of food with a pepper black mold on it. Despite this the pool manager, Lenny, was incredibly accommodating and went as far as to offer the luxury cabana for the following day. Lenny also found us the day of our cabana reservation to ensure he had checked the produce himself. I say this to be objective in my review that although there service following the incident was attentive it was absolutely appalling that there was food served in that state; for a pepper to mold in that way it takes weeks, it was clear the hotel was at a very low capacity and I feel that should've given theme even more availability to be on top of their food. Other than this the resort is lovely but a very TRUE resort -- the closest alternative dining options are 10 minutes by car so if you are not driving or do not have a car expect to spend the majority of time on the property or using a ride-share service to get anywhere/everywhere.
5/5
Excellent
Larysa
07/18/2022
Great property, very clean and beautiful. High standard of customer service
5/5
Excellent
Fara
07/08/2022
It was peaceful , beautiful and the employees were very friendly and helpful.
5/5
Excellent
Amy L
06/17/2022
It is a stunning desert property. Our suite was very private as I requested. The services were excellent including a sensational breakfast. It was a lovely and romantic couple’s getaway.
5/5
Excellent
Marlane
05/30/2022
Spectacular desert setting. Right beside Pinnacle Peak hike, location was perfect. We came for exercise in the morning and pool time relaxation in the afternoons and we received it! Great food at the on site restaurants - we didn't leave the property except for Pinnacle Peak. We will return.
5/5
Excellent
Patricia
04/28/2022
We enjoyed the firepit of our Casita, the outstanding service /professionalism of the staff, the lovely pool and beautiful environs.
5/5
Excellent
jesus de la
01/18/2022
Views
5/5
Excellent
Tom
11/05/2021
Wish the bungalows had view of the surrounding area.
5/5
Excellent
kevin
10/31/2021
Luxury in the desert.
5/5
Excellent
Monique Louise
10/07/2021
Beautiful resort!
4/5
Good
Juan Antonio
09/20/2021
In general the property is ok, good restaurants (Talavera is great) in a ver nice spot. While I understand it is located in the dessert, they have a big problem to keep crickets out of the rooms. I saw 5 in my room including one in one of the drawers when packing my stuff back to our bags. At night the ones inside your room can be annoying. In general I could describe this resort with just an OK, property OK, service OK, restaurants ok to very good. I really expected an Outstanding grade being a Four Season Resort
5/5
Excellent
Kevin
09/19/2021
Exceptional service and accommodations. Relaxing atmosphere. Close to hiking trail.
5/5
Excellent
Venus
09/11/2021
Excellent as always!
5/5
Excellent
Kirsten
09/06/2021
Perfect Relaxing Weekend
The resort is absolutely beautiful and we did not need to leave the property the entire weekend. Every staff member we encountered was so welcoming and friendly. Manny, a server at Proof Canteen, and Grace, a server in the pool area, both were particularly helpful and made our visit really nice. We stayed in a Premier King Casita, that had a beautiful view of the mountain. I doubt there are any bad views on this property, where you are surrounded by nature. We ate dinner once and breakfast twice at Proof and enjoyed all 3 visits. The Onyx Bar was also a perfect place to enjoy a happy hour cocktail or two. We will definitely be back!
5/5
Excellent
Verified traveler
08/09/2021
N/a
5/5
Excellent
Verified traveler
08/09/2021
Simply beautiful.
5/5
Excellent
Verified traveler
08/04/2021
Hands down best hotel we’ve stayed.
4/5
Good
Amit
08/02/2021
Beautiful Property but seemingly understaffed.
Very pretty property. Staff was very friendly. The hotel did seem a bit understaffed. I had forgot my toothpaste the first night and while being assured it would be brought shortly. It had not after an hour and another call had to be made. Similar situation to get more coffee creamer requiring multiple calls.
The spa was very nice however there was a guy on a ladder blocking the way both on the in and ladder still there 90 minutes later which took away from the comfort of the locker room and Lounge at the spa.
The property was beautiful. All the staff was very nice. Would consider returning but may try somewhere else next time.
5/5
Excellent
Verified traveler
07/26/2021
The resort was excellent. Highly recommended!
5/5
Excellent
Daniela
07/25/2021
Outstanding
Superb service as usual.
5/5
Excellent
Peggy
07/13/2021
A Haven in Scottsdale
The Four Seasons at Troon north is a beautiful property nestled up against Pinnacle Peak. Our second story king room was very comfortable, spacious, and the air conditioning worked perfectly, which was a priority since it was 112° for the three days that we were there. The pool was a refreshing spot at the end of each day, and the poolside drink service was great. Proof, The indoor outdoor restaurant on site is excellent. I had two memorable breakfasts there and was able to be outdoors in the shade.
5/5
Excellent
Verified traveler
06/23/2021
It’s a great spot for relaxing.
5/5
Excellent
Verified traveler
06/14/2021
Beautiful and unique getaway. Staff and hotel were top notch as you would expwct at all Four Seasons.
2/5
Verified traveler
06/14/2021
Property beautiful. Pool service was terrible. Nobody around to help get chairs set up. Dinner at Talavera sucked! We ordered dinner and the server never came for our drink order. There was terrible communication with host at restaurant and the server. Overall never experienced a stay at any Four Seasons like this. Cut trip short and left that morning. Not worth the price of $800.00 a night!!!!!!!!
5/5
Excellent
Verified traveler
05/20/2021
Absolutely amazing experience! Gorgeous grounds and wonderful, attentive staff! We went for our honeymoon after post covid wedding which was very stressful.. our room was upgraded and we were met with kindness and professionalism. The restaurant Proof was also amazing. Every meal, breakfast, lunch and dinner was delicious. Highly recommend this beautiful resort!
5/5
Excellent
Verified traveler
01/25/2021
Great views and amazing service, would highly recommend to anyone looking for a great north Scottsdale experience
5/5
Excellent
Verified traveler
10/19/2020
Thumbs up for sure!
People were very friendly and accommodating. Food at restaurants was very good.
5/5
Excellent
Don
10/13/2020
Special place
It’s a beautiful spot. So nice to be back and wish we had more time this time around. Staff is very welcoming and accommodating. We had some difficulty cooling the room and the A/C and ceiling fan stayed on all night.
4/5
Good
GN
09/27/2020
First, I would like to mention the hotel took covid very seriously. The staffs wore masks covering themselves and took precautions. Thanks you, Four Seasons! This property is beautifully situated in a dramatic landscape and has beautiful gardens. The salt water pools were great. If you are looking for this type of experience, I would suggest staying here. However, I was disappointed by the level of service I received. The towel service was poor. One morning I got frustrated waiting for a towel and helped myself. Another morning around 8:30am, they were out of beach/pool towels. Additionally, when I called the front desk, often no one answered the call( especially mid-week). This is not the level of service I would expect from Four Seasons. The rooms are spacious with an outdoor patio area with seating. I would suggest asking to stay in the part of the hotel near the pool accessible by walking or a golf cart ride. The rooms could use some updates. The carpet was especially warm. Someone should be inspecting the rooms prior to check in. The room could have been cleaner and there were bird droppings on the outdoor seating which they cleaned up after I said something. The room had a Nespresso maker. The food in the restaurant is so so. I would suggest eating offsite some nights. I ordered fish taco which were particularly disappointing. The margaritas are very good. I stayed for 7 nights. During mid-week the hotel was empty.
5/5
Excellent
Maisah
09/08/2020
Very professional. Love the people there. Everyone is friendly
5/5
Excellent
Lauren
07/24/2020
very beautiful landscape .. very peaceful...
great food!
great staff ..
and even though we are
living in Covid times they still made my stay feel special.
5/5
Excellent
Jonathan
06/01/2020
Unique and luxurious
This is the standard of excellence. In spite of limited staff and social distancing requirements the staff was great and did their best to make it a great experience. The property is beautiful and very unique. Highly recommend
3/5
Verified traveler
04/21/2020
During virus, but unacceptable.
spectacular property.
We had to visit during the Covid outbreak...thinking Four Seasons would take good care of guests. I booked knowing there was no pool, spa, restaurant. I was assured a 1:00 check in the day before, as the hotel was nearly empty. We arrived and had to wait until 3:30...again...there were only a handful of guests in entire property.
There were only a few employees tackling all jobs...front desk, room service, etc. It was pretty unacceptable. We paid $950 for our room, full price. Room service was a limited menu, arrived 40 minutes late, was billed for full price big tip without ever signing a tab. The room wasn't in top condition during this virus...bathroom not sparking, toilet paper half used. I had to chlorox the room myself. Then the front desk DOUBLE charged me for the stay.
My comment is that if a Four Seasons cannot maintain its top quality it should not open to guests. Very disappointing.
5/5
Excellent
Verified traveler
04/11/2020
Due to the C Virus, and due to the very special circumstances, they did try to accommodate us but....room service breakfast was horrible!!! Dinners were B. They left alll the dishes from each meal until we called for them to clear, plus clean the room! VERY limited staff.
5/5
Excellent
Verified traveler
03/24/2020
Stunning views, excellent service. The casitas are gorgeous.
5/5
Excellent
Verified traveler
03/11/2020
Breathtaking views and rooms were beautiful and so private!
5/5
Excellent
DBP
01/27/2020
I read a few negative reviews of this property about the staff and facilities. I found them all to be false, the staff was awesome, the rooms were clean and very nice. The bedding was very comfortable and we enjoyed our stay very much.
3/5
John
01/13/2020
dissapointing
It's the Four Seasons, so my expectations were high, and they were not met. It was nice, but not great, and for the price, it should be great.
4/5
Good
KB
01/11/2020
The low, adobe style buildings were beautiful and fit in with the surrounding mountains. Landscaping and decor really made it feel like you were in the desert - but a posh, elegant desert! Our casita was on the ground level, which felt secluded but we could hear noise from the room upstairs, including the sliding door to the porch and water in the pipes in the bathroom. Would opt for a second-floor unit next time. The pool area was large and we appreciated that there was an adults-only space separate from the main pool where kids and families were. Didn't cancel the noise entirely, though. Service was what you would expect at a Four Seasons - attentive (sometimes to a fault) and conscientious. Unless you're there for only a couple days, a car is necessary; dining options at the property were very expensive, even for small plates and light fare.
4/5
Good
Verified traveler
01/02/2020
Very beautiful resort with lovely casitas. We were there for Christmas holiday. They offered a very nice buffet on Christmas Day. What I didn't like about the property was that all of the facility was dedicated to the buffet for the entire day. The other restaurants were closed and the lounge was a skeletal staff. So not much in the way of ordering anything else. However room service was very good. They also forgot to service our room on one of the days.
5/5
Excellent
Payam
12/04/2019
Beautiful hotel
Wonderful hotel. Beautiful nature. Excellent service. Food could improve. Overall a great resort.
5/5
Excellent
Todd
11/04/2019
Had to cut our trip short due to emergency at home and the staff was amazingly helpful and understanding with our situation. That you everyone at the Scottsdale Four Seasons.
5/5
Excellent
Verified traveler
09/16/2019
Peaceful beautiful resort - outdoor patios upgraded and perfect. Staff on point
5/5
Excellent
Verified traveler
09/11/2019
The location against the boulders was so beautiful.
1/5
Verified traveler
09/10/2019
Not worth it at all.
Felt almost abandoned. Excuse from staff.."It's low season" Not cool.
5/5
Excellent
Verified traveler
09/04/2019
Privacy, convenience, attention to detail, and location.
5/5
Excellent
Verified traveler
08/28/2019
Most accommodating, polite, professional staff of any property we have visited!
5/5
Excellent
Verified traveler
08/25/2019
i enjoyed this property so much i stayed an extra day!
5/5
Excellent
Verified traveler
08/22/2019
Great property, service was good and friendly. I would say that there was a bit of inconsistency in offerings during my 5 night stay. I would defiantly return.
5/5
Excellent
Sarrahe
08/21/2019
Great hotel for families. We made a lot of use of the kiddie pool. Cribs provided by the hotel were a bit dated, but other than that we found our stay to be very comfortable!
5/5
Excellent
Timothy
08/06/2019
Fantastic resort
Amazing
5/5
Excellent
Verified traveler
08/02/2019
The grounds were unlike any I have ever seen. Almost majestic. I felt as though the prices were a bit high at the restaurants but other than that the staff went above and beyond to make it nothing less than amazing.
5/5
Excellent
Christa
07/31/2019
Mixing Business with Pleasure
We wrapped a business trip around a weekend away. We loved the remoteness of the location. We used the spa 2x and the massages and facials were top quality. We even extended our stay a bit because we did not want to leave. The grounds were immaculate, and the service was what you would expect from the Four Seasons. The food was excellent. A previous reviewer said the food was too salty to eat, but I thought it was perfectly seasoned.
4/5
Good
Verified traveler
07/27/2019
Morning breakfast should have more choice in the lobby bar area. Coffee is fine but should at least provide something a little more substantial, ( bagels, toast, croissants ) not everyone wants sweets in the mornings
4/5
Good
Verified traveler
07/22/2019
Beautiful rooms well maintained and in great condition. Beds and linen excellent. The property in general is of a good standard. Staff are excellent
4/5
Good
Verified traveler
07/14/2019
It was okay . It seems as though if you book directly through the hotel you’re assigned a better room
5/5
Excellent
ARTHUR
07/12/2019
Next to perfect
Always a great experience
2/5
Verified traveler
07/08/2019
So sad and surprised. I love four seasons and especially the resort ones. However, this one truly disappoints. We came here 6 years ago and had nice memories. This time around it was not good. The service is not four seasons quality. The food was not four seasons quality. The pool and the service at the pool was not good. We were super surprised by all that was promised and what was actually delivered. Too bad. I expect better consistency from a 5 star chain. I guess not all four seasons are made equal.
5/5
Excellent
Dara
07/01/2019
Beautiful. Spent most our time at the pool. The service was exceptional. Always making sure we had a pitcher full of ice water and were shaded. This hotel really goes above and beyond. We will definitely be back.
5/5
Excellent
FredericD
07/01/2019
Beautiful resort and attentive staff to customers' needs. The use of the Four Seasons app made it super convenient to make requests. Well done!
5/5
Excellent
GTS
06/30/2019
The staff and service was exceptional. Great place to retreat to away from Scottsdale scene. Property is exceptional
For these reasons I would return.
5/5
Excellent
Verified traveler
06/24/2019
Probably one of the most beautiful places I've ever had the pleasure of staying. The property and rooms were so clean and well kept. The staff was so accommodating and pleasant. Even though we had to check out, because we had a late flight, we still were able to use the pool and spa facilities until it was time to go. Thank you for making our trip so amazing and memorable! We will definitely be back.
5/5
Excellent
rick
06/17/2019
Great Resort on all levels!!
Fantastic resort, great staff. Wonderful place. Super easy access to hike Pinnacle Peak and golf at Troon. Decent gym and on-site tennis courts.
3/5
Verified traveler
06/10/2019
Property was nice. It’s far away from town our other options for food etc. The food at the hotel is expensive which we expected, but it was also not very good at all. We ate 6 meals there and only the breaksfast was good. Bad service, everything had way too much salt. I am not one to complain but we didn’t finish most of our meals. I don’t mind paying for nice restaurants but at least the food should be good.
5/5
Excellent
Verified traveler
06/08/2019
The pool was gorgeous and entire pool staff an A+ on attentiveness and friendliness! The food was great at each restaurant. The views from the patio were so inviting. The resort is amazing settled in the boulders. The location was convenient to many restaurants.
5/5
Excellent
Juan
06/03/2019
Property layout was unique. Beautiful landscaping and I liked how guest rooms are in separate buildings throughout property which provided lots of privacy and a quiet atmosphere. Rooms are very spacious and clean with modern furniture. Two restaurants onsite so there really is no need to venture out of resort if staycation is your goal. Mountain views throughout. Definitely my favorite resort for a luxurious, quiet, and private getaway.
5/5
Excellent
MJ
05/28/2019
Excellent ground. Dining options not as good as anticipated. Service was very slow. Dishes were just average.
5/5
Excellent
Robert
05/22/2019
Great weekend getaway from Jackson Hole!
Great weekend trip. Traveled without the kids but realized how kid friendly the hotel is. Next time we’ll take entire family.
5/5
Excellent
Thomas
05/16/2019
Anniversary stay!
This stay was fantastic. Best resort and service I have seen in a very long time. The customer service was top notch, It was consistent and genuine.
Front desk clerk, Bryan and Manny at Proof, and Tischa (sp) (from Namibia) at Telavera.
Everyone was fantastic.
We loved it so much we already booked the same room for our anniversary next year!!
5/5
Excellent
Verified traveler
04/18/2019
Gorgeous property. We had very comfortable beds and hotel has lots of amenities.
5/5
Excellent
Verified traveler
04/15/2019
Beautiful property. Fantastic service. Great food. Spa was wonderful - facilities are on the small side though.
4/5
Good
Verified traveler
04/13/2019
Beautiful facilities and location. Service in restaurants was a little slow.
Staff was extremely courteous and attentive.
Food and bev prices are high. A 5 oz. glass of Chardonnay for $16 is ridiculous (pool).
4/5
Good
Verified traveler
04/08/2019
Small pool. Tennis courts full of sand. Little pricey for what you get
4/5
Good
Scott
03/25/2019
It was family friendly. Cons: didn't have digital clock or iPad in the room.
4/5
Good
thomas
02/17/2019
Nice hotel but the room was just average for the price or below average. The weather was cool and the bathroom was very cold in the mornings due to lack of heat.
5/5
Excellent
Verified traveler
02/07/2019
Location is the best for hiking and tranquil part of that region.
4/5
Good
Verified traveler
01/28/2019
The setting is beautiful? The furnishings are a little weary
4/5
Good
Verified traveler
01/28/2019
The property was fantastic. This was our third stay so we were familiar with the topography. We will more than likely return again.
Unfortunately we were placed in a handicap suite. For unknown reasons, the room had several flaws. The hot and cold water seemed to have minds of their own and each shower or hand wash was a challenge. Our power inexplicably went out. Lastly, when we checked out, the staff made an error and overcharged us by $700. I almost never check the bill and often leave without checking out. I am glad I did and will take the time to check in the future. It was not the quality I have come to expect from Four Seasons.
5/5
Excellent
Verified traveler
01/04/2019
Breathtaking Views of the mountains and accessibility to hiking trails. Gorgeous facilities and courteous staff. Exceptional in every way!
5/5
Excellent
Logan
01/01/2019
Beautiful views, friendly staff, and great amenities