4/5
Good
Verified traveler
02/03/2024
Overall a nice stay.
The veiw from the room was absolutely beautiful. It was pretty clean, and overall a wonderful hotel. However, we were checked into the wrong room. We reserved a King bed room, and somehow got stuck in a double queen. Other than that, I'd say the stay was pretty nice.
4/5
Good
elizabeth
01/31/2024
Nice but could improve.
Great view of back bay Christian Science church!
Shower was not hot enough and water pressure is weak.
Bed was extremely comfortable!
Very convenient location.
5/5
Excellent
Dawn
01/31/2024
Overnight medical appointments
Very nice. Came into Boston for a medical appointment. Clean hotel central location. Only complaint is no charging stations for cell phone and Apple Watch.
3/5
Ariela
01/26/2024
We loved the view and the fact we could walk the city and be at Fenway in about 10 minutes.
However, we did not get the room we had clearly reserved and paid for, we were put in a room with 2 beds instead of the king and the room we reserved would’ve been way bigger than the room we ended up in! Other than that, our stay was great! Do not recommend breakfast at the hotel either.
1/5
Sakshi
01/26/2024
The staff at the front desk was not helpful and they were very rude when I asked about an extra charge I received without any notice. The hotel itself is fine, nothing great.
4/5
Good
Luis
01/25/2024
Would come back.
It’s a nice hotel. Walking distance to a lot of things specially the museums.
5/5
Excellent
Luke
01/25/2024
Hotel is clean and modern. Good staff. Room decor is dark, which I don’t like.
5/5
Excellent
Melody
01/22/2024
Wonderful stay!
Friendly and helpful staff plus nice location. Would stay again when visiting Boston!
4/5
Good
Wei Chieh
01/20/2024
Good stay
3/5
Destiny
01/20/2024
The hotel check-in guy was a bit rude, but overall a good trip
2/5
Janice
01/19/2024
Very dated room. Stay was not that comfortable.
5/5
Excellent
lefty
01/19/2024
Great for everything to do in Boston
5/5
Excellent
Jennifer
01/15/2024
Great experience!
We came from NYC for a quick weekend getaway prior to upcoming medical procedures, needing to get our minds off a pending hospital stay. Even though we arrived early, we were able to check in early and the room was GORGEOUS! Everything was so comfy and made the time together that much more special. We even asked the front desk how we could purchase the pillows they used on the bed because they were so soft and luxurious. I just wish the parking wasn't $60 for guests who are staying at the hotel. Luckily we were able to find street parking. Everyone was so nice and I hope that we will be able to come back for another stay sometime soon.
5/5
Excellent
Alvin
01/15/2024
Front desk was helpful and friendly. Room was clean and quiet.
5/5
Excellent
Darcelle
01/13/2024
Shout out to the staff at lounge. We had a busy day and got back to the hotel just after last call, but they made the extra effort to get us a drink to help make our stay that much more enjoyable!
5/5
Excellent
Francisco
01/12/2024
Wonderful room and location. The service is very good too. Highly recommended.
4/5
Good
John
01/07/2024
Upon check-in, I wish the front desk had notified us that complimentary breakfast was available to guests. The staff did give us some complimentary snacks when we left, but it would have saved us some money had we known breakfast and snacks were available throughout our stay.
3/5
Robert
01/07/2024
Property is old
4/5
Good
Zackary
01/07/2024
The textured walls
5/5
Excellent
Christine
01/05/2024
Clean, convenient and reasonably priced. Parking prices were very high, though.
5/5
Excellent
Gayan
01/04/2024
excellent
5/5
Excellent
Kimberly
01/02/2024
Wish the water was hotter but this stay was amazing for the night !
3/5
Verified traveler
12/31/2023
Surprising fees!
It was fine though they were not upfront about the “urban destination fees” which were hefty. When we said we should have been informed about this charge when we checked in (at check in they did explain that there was an upfront incidental charge per night which was surprising as well), we were told we should have read the fine print on the website. It was not a pleasant way to end our trip.
5/5
Excellent
Leslie
12/29/2023
!
3/5
xiaoyong
12/28/2023
Good location, less amenities
The hotel location is good and very closed back bay and Boston copley place mall. The staff is friendly and provide early check-in because I arrived Boston early 1hr. The room is a little smaller than your expectation. Room is clean, but the bathroom shower has some leaks.
I would like to report 2 bad things. The first thing is microwave. In the hotel.com website, the hotel indicated that some room provided microwave(some room does not), I select the microwave's room for uber-eat warm because it's Christmas holiday and most restaurants are closed. But there are no microwave in my room after check-in. The second day, I go to front-desk for room change, the clerk told me there are no microwave room in whole hotel. They can put microwave in your room, but it's charge $25/day. He suggest that I go to 1st floor reception and use their microwave machine for free. So I have to go down to warm my burgers in next 2 days. The second thing is bottle water I purchased in the hotel store is a little expensive, $7/bottle, I spent $14 there.
3/5
Celenia
12/22/2023
I don’t like that the corner rooms have balconies that are bolted shut. And I don’t like how small the bathroom is compared to how big the actual room is. Other than that customer service was excellent.
3/5
Verified traveler
12/22/2023
Good location but hygiene issue
Bed bugs appeared. Thanks for the staff who quickly changed the room midnight.
4/5
Good
Rebecca
12/20/2023
The only complaint I had was that the room was soooo hot. Turned the thermostat down to 60 and it still continued to run. When I told the front desk, they told me that they only have a 2 pipe system-one for hot and one for cold. Hot is only one for winter. Told me to shut the thermostat off and open the window, and they could provide a fan if that didn't work. I felt that the system should have shut off according to the temperature. Not sure I would stay again because of being unable to control room temperature properly. I imagine in the summer, it is the opposite where it is too cold.
5/5
Excellent
Praveena
12/18/2023
The hotel is so close to Berklee College and walking distance from Newbury street and Prudential mall . Loved the room and facilities offered. Will come back again.
5/5
Excellent
Kristin
12/17/2023
Great property
5/5
Excellent
Verified traveler
12/17/2023
Excellent Service and Location
Wonderful, accommodating staff. My reservation required a lot of communication and at every turn the staff at this hotel handled our requests with patience and care. For a large chain hotel I felt the service was thoughtful and personal. Thank you Hilton Back Bay. Will definitely be back.
5/5
Excellent
Richard
12/12/2023
All was fine
4/5
Good
Pamela
12/11/2023
We liked the hotel and location. The only issue we had was the HVAC system in the room. The thermostat didn't work so we were unable to adjust the temperature and struggled with how hot it was at night. I reported to the staff and they sent an engineer but they did not solve the issue and instead just turned off the system.
5/5
Excellent
Linda
12/03/2023
The staff were extremely helpful in every respect. Delivering packages to the room. Right down to flagging a lost Uber driver and directing him to the hotel. I'd stay again in a flash.
5/5
Excellent
Cassandra
12/03/2023
Colleen & Javier at the hotel bar made our stay completely unmatched. The hotel itself was clean, modern, and views from the panoramic room were great. But sometimes just a great interaction makes the stay ☺️ -Cassie & matt
4/5
Good
Andrea
11/29/2023
Clean comfortable room, nice view, good location.
4/5
Good
Carlie
11/27/2023
It would've been a perfect trip if they could've been upfront about the fees. When I bought the room I was told I'd pay ~$30 resort fee upon checking in. I checked in, and they said they need $100 deposit, which is perfectly fine, but then they took almost $200 out of my bank instead and wouldn't refund the extra charge until after checkout. Not to mention they refused to tell me how much parking would be, and it turned out to be a ridiculous $60 for one night. The room was lovely, the location is exactly what I needed, but if the hotel can charge me more than what the front desk staff tell me it costs then they should be able to tell me why.
5/5
Excellent
Blagica
11/25/2023
Location is very convenient
1/5
Debra
11/25/2023
Our room temp was 76 degrees when we arrived. Tried to adjust and vents continued to blow hot air. Ended up turning it off and cracking window just to breathe. Worst night of sleep and no one seemed to care at front desk when informed of the issue
5/5
Excellent
Irene
11/24/2023
Easy walk-able location to area restaurants and residential homes.
5/5
Excellent
Magdaliz
11/20/2023
Everything was great, location is perfect, service was superb!! Very friendly staff.
5/5
Excellent
Yihong
11/07/2023
All is well
2/5
Gerald
11/05/2023
My biggest disappoint was how rude the front desk staff behaved. I won't return to this hotel.
5/5
Excellent
Corinne
10/30/2023
Great stay!
5/5
Excellent
kimberley
10/30/2023
Hilton Back Bay
our stay was great. Staff was super friendly and helpful. We really enjoyed the hotel and its convenient location.
4/5
Good
Paul
10/29/2023
Hotel is in a good spot but lots of construction work around
4/5
Good
Charlene
10/26/2023
Hotel food wasn’t 5 star.
5/5
Excellent
Hannah
10/21/2023
The manager Paul went above and beyond to insure my safety in a frightening situation out of anyone’s control. He acted fast, provided solutions, and made sure I was okay. Very thankful for Paul and the staff that assisted.
5/5
Excellent
Leila
10/16/2023
We always stay here when visiting Boston. The hotel is walking distance to all the great restaurants and shops in the back Bay Area and has clean rooms and a nice lobby bar. Check out Flour across the street for coffee/ breakfast and Zuma which is also across the street for a fantastic dinner!
5/5
Excellent
Ahmet
10/08/2023
Liked it!
5/5
Excellent
Teri
10/07/2023
Ideally located
5/5
Excellent
Victorialee
10/07/2023
Great Couple's weekend
Luved my view, breakfast delicious, everyone super nice
5/5
Excellent
SOSSY
10/02/2023
Location
4/5
Good
J.
10/01/2023
The location is great! The only problem we had was with the WiFi connection on the TV. The front desk said it was because we were on the 20th floor.
4/5
Good
Heidi
10/01/2023
A great hotel in a nice area near Newbury. Just beware of the extra fee of $25 a night for “urban activity”. They do give it back as a food credit, but if you don’t plan to eat or drink there it gets tacked on to your hotel bill.
1/5
Stephen
10/01/2023
Got there at 5 pm for a 3 pm check in. Room wasnt ready. Told 20 more min. Got keys to the room. Went in and there were people in that room. Went back down to the desk and told us it would be another half hour. When i complained she told me it was an upgade. From a corner room with lots of city windows to a smaller room with 1 window. Comped free breakfast and an appetizer. Not pleased for a so called 4 star
5/5
Excellent
Joao
09/30/2023
Staff was excellent. Location perfect. Newly renovated
5/5
Excellent
Kelby
09/27/2023
Great location
Hilton Back Bay was great and would highly recommend because of its location, staff, and amenities.
3/5
Yohany
09/25/2023
It's a hip place with nice decor. What i didn't like was that the rooms are way too dark. The walls were black, the rug was black, there was so much black and very little lighting. I turned all the lights on and still room was so dark. That was a big turn off for me and my guests. The bathroom is so small that in order to use the toilet you have to close the door completely in order to sit if not your legs will bang into the door. I couldn't believe how small. I will not stay at this place again.
5/5
Excellent
Lisa
09/25/2023
U
4/5
Good
Jennifer
09/22/2023
Nice
We stayed for a vacation to Boston. The place was clean with the exception of the patio doors. It was a corner balcony that they must’ve sealed the doors so no one could go out there (probably so they couldn’t smoke) but that meant the maids couldn’t go out there either. The windows were so hard to see out of. They were filthy. I think that would be our only complaint.
4/5
Good
ellis
09/21/2023
Breakfast was very good at the restaurant. Bar was very nice and comfortable. Bed was very comfortable and bathroom was clean.
4/5
Good
Bror
09/20/2023
I had booked a room with a king bed and upon checking into my room found it to be a room with 2 twins. I was told there were no rooms with a king and there was nothing that could be done at that time other than a note left for the manager.
The manager did reach out the next morning with an available king room - Thank you
I was disappointed that there were no water glasses in the room, that the coffee cups were paper and that the pot of coffee ordered from room service came as a medium(?) cup of coffee in a to-go container and paper cup. When I asked about a coffee cup the staff said he would go get me one - Thank you!
Overall, a good place, a great view and nice staff.
Thank You,
3/5
marlen
09/19/2023
For the price the per night it was average at best. There was nothing standout. Also, the carpet in the room was strangely damp our entire stay.
5/5
Excellent
Nicole
09/17/2023
The parking was a little scary getting in and taking the very old looking elevator. I lost a sweater and they claim to not have seen it even though there was no way that it wasn’t seen by staff as they were cleaning the room. The views were nice, the food was good but the coffee cups were not clean.
5/5
Excellent
Bruce
09/03/2023
Lots of things to do nearby
4/5
Good
mary
09/02/2023
Parking was $60.00
5/5
Excellent
Richard
09/01/2023
Very convenient to both Fenway Park and many dining options.
5/5
Excellent
Allan
09/01/2023
Great location. Efficient check in
3/5
Ethan
08/30/2023
We reserved a King Room, and when we arrived, we were given a double. I called down and was told "there were no other rooms, sorry". That is not acceptable. When we arrived three people were clustered around one reception screen. Valet Parking was not in service, and we were told to self park-when going into the garage, two attendants-both wearing "Valet" jackets, one on his phone sitting on the curb, the other was there to move the cone out of the way so that we could enter the garage. Not good. No offer of help with bags whatsoever, and no bellman in sight. Not good. Restaurant/bar in lobby was playing Christmas music-in late September! Not good. Room was clean, but shower had dirty grouting, and had one of those roll up mats for the bathtub that was stained and grungy. Basically a 4 out of 10. Convenient to Fenway Park-yes, but do yourself a favor and stay at the Sheraton across the street instead.
2/5
Arthur
08/26/2023
Great location. Tired facilities and rooms.
5/5
Excellent
Verified traveler
08/22/2023
Nice hotel with easy walk to Fenway area. The room and bathrooms were well cared for and clean. No complaints, we would stay there again.
5/5
Excellent
Donna
08/22/2023
Nice, clean, large rooms
4/5
Good
Diana
08/20/2023
Great stay
5/5
Excellent
Tosha
08/19/2023
Great location close to Fenway. First time in Boston and would definitely stay here again but there were a couple things that were disappointing .. One thing was no microwave in the room. For the cost the rooms should have a microwave. This is the first time I've stayed in a hotel and it didn't have one. Another thing was the "resort fee" they charged. It was for a $25 credit per night towards the restaurant etc.. but if you don't use it you lose it but still have to pay it. I've also never stayed in a hotel that did that. I've stayed in hotels where they GAVE you a credit towards their restaurant if they didn't offer breakfast. Over all I'd stay again now i know what to expect.
4/5
Good
Sara
08/17/2023
Everything was perfect!
1/5
Ashley
08/17/2023
Parking was a nightmare had to park across street in a parking garage that was also almost full.Not convenient when your staying there with childeren .Bathroom was dirty hair in shower and on floor .Gross !!
5/5
Excellent
Lindsay
08/13/2023
The staff was absolutely fantastic! Especially Jenny at the front desk she made our stay! She was super friendly and helpful. honestly the location is in walking distance to fenway. would highly recommend and will be coming back again soon
3/5
Shannon
08/11/2023
Nice room, sketchy service and food
I paid extra for a corner king room and got a regular double. Front desk was polite but said they “ran” out of kings and I could talk to manager the next day. Room was nice but lobby felt a little chaotic with nonguests loitering. Room service was delivered in a bag like takeout. Food mediocre at best.
4/5
Good
Stacy
08/09/2023
Room cleaning staff were thorough and pleasant. Quick walk over to the Hynes Convention Center.
5/5
Excellent
Susan
08/03/2023
Great hotel
Fabulous hotel in a great location especially for Fenway!
5/5
Excellent
Kimberly
08/02/2023
I liked that it was in walking distance to most of what I’ did. The only thing I did t care for was the fridge was a little loud.
5/5
Excellent
Christian
07/30/2023
Reasonable walking distance to all sorts of things! About 15 minute walk to Fenway Park and 5 minutes to Prudential shopping center.
5/5
Excellent
diane
07/30/2023
Stayed there on business for the Hynes convention center. Perfect location . Nice hotel room.
1/5
ERIC
07/26/2023
Didn't give me the room I paid for, sehow they "overbooked" and made me stay elsewhere. Staff was insanely rude.
5/5
Excellent
Verified traveler
07/24/2023
STAY WAS FINE. THE FRONT DESK AND ROOM SERVICE WERE NOT RESPONSIVE ..NO ONE ANSWERED THE PHONE AT THE DESK OR AT ROOM SERVICE. WE HAD TO GO DOWNSTAIRS...VERY DISAPPOINTING
5/5
Excellent
JUN
07/22/2023
Service was very good and efficient. The facilities were solid and the room very nice. I would stay again.
4/5
Good
Clarice
07/19/2023
Location
4/5
Good
Sarah
07/16/2023
We liked the area and room cleanliness. We did not like that they were late checking us in by a significant amount of time and that they charge a daily fee for food which you can get credit for only if you actually know about it. They didn’t tell us and we found out on our last day from a random person.
4/5
Good
Crystal
07/16/2023
Easy to walk around getting to Prudential shops and NU campus.
4/5
Good
Francis
07/07/2023
Location was great - walking distance to most everything. Hotel gym was nice but no A/C. Also, would be nice if complimentary coffee provided to guests in the lobby.
5/5
Excellent
Rachel
07/07/2023
Very convenient location - short walks to Fenway Park, the Museum of Fine Arts, and several T stations. Millenia who checked us in was especially nice, and Amin who stored our luggage was a big help.
We parked at Riverside and took the T into town; the Hynes Convention Center stop was very close to the hotel. Lots of construction in the area (plus the cost of parking downtown) made me especially glad we didn't bring the car in.
Our room was very comfortable and perfectly clean. Kudos to the hotel for using bulk containers of shampoo, bath gel, etc.
5/5
Excellent
Theodore
07/06/2023
The lobby is a little small and there’s no swimming pool.
4/5
Good
Stacey
07/06/2023
The location and rooms were very nice and clean. The hotel staff was excellent-and the bar /restaurants service was excellent.
It was disappointing that there was no pool or hot tub any longer. The hotel should not have it listed on its website-as it is closed permintely. Part of my chooseing this hotel was due to the pool and hot tub.
3/5
Bernhard
07/03/2023
The is close to the convention Center and a bowling alley. Easy access to airport via shuttle $3 from city to airport. Free from airport to City.
5/5
Excellent
Megan
06/27/2023
The staff was very helpful and friendly and accommodating of requests. The service was excellent. I ordered room service and I was surprised how quickly it arrived. I was also very pleased with the location of the hotel and how nice it was. I plan on staying here next time I visit Boston.
5/5
Excellent
Laura
06/25/2023
Wish they had complementary brewed coffee in the morning/in the lobby
5/5
Excellent
Paulo
06/24/2023
Very nice staff, very clean, good job
4/5
Good
Peter
06/24/2023
Room was clean but dated. No free coffee or breakfast. Parking was expensive but that is probably par for the course in Boston. Good location for visiting area colleges.
5/5
Excellent
Emily
06/23/2023
Had a great stay! Great location. Clean. Only slight complaint -elevators v busy and took a little while. But would absolutely stay again!