5/5
Excellent
Lydia
01/29/2024
Love thecGraduate
It was all good except the coffee packages in the room were all decaf. Should be some of both I think!
5/5
Excellent
Thomas
01/29/2024
First of all, there was NOTHING bad i can say about this place. 1st to get there you have to drive thru THE MOST AMAZING, BEAUTIFUL, ECLECTIC, OLD WORLD, HUGE, CUSTOM HOMES NEIGHBORHOOD ON THE WATER. The hotel itself is right in the middle of it all. Beautiful clean front offices. The room are old school all around clean well dressed. The bathrooms are clean bright and perfect. What a place . Will definitely be back.
4/5
Good
Richard
01/19/2024
Fun hotel; needs some maintenance.
Super cute hotel, but the heat in my room did not work and it was literally 0-1 degrees outside during most of my stay.
4/5
Good
Ericka
01/18/2024
The staff was very welcoming and friendly
5/5
Excellent
Thatcher
01/15/2024
This was a great stay. The price was a little steep (for a college student), but the quality definitely matched. Staff were phenomenal. Location was very convenient for getting to NU. Staff worked with me to make sure my needs were met. Overall, the experience was good. For a standard sized room, it felt like there was plenty of space.
5/5
Excellent
cassandra
01/14/2024
Super awesome atmosphere!!
5/5
Excellent
Verified traveler
01/02/2024
Wonderful Stay: Great Hotel, Location and Price
We had a wonderful stay at the Graduate Evanston. Our room was spacious, and very clean and cheerful. The hotel lobby is both super cozy and elegant. Every staff member we met was very polite and friendly. The hotel is also conveniently located between Downtown Evanston and Lake Michigan, right next to public transportation. We enjoyed all of this for a very reasonable price.
3/5
Verified traveler
12/25/2023
Needs to improve
Not as good or well kept as the other Graduate hotels we have stayed at. This hotel is in major need of some upgrades especially the elevator. The bar staff and reception staff were short with customers. Clearly not the same friendly staff we have had at other Graduates. The restaurant staff and valet were kind. It was over the holidays and didn't seem like there was adequate management.
3/5
Sarah
12/25/2023
Needs some improvements
The hotel needs to be serviced better. The elevators are out and the housekeeping staff is using same stairs as the guests. They are only using floors 2-3. Some of the staff were very nice but a few were not. It needs some attention. The bar and location are great.
5/5
Excellent
Carl S
12/11/2023
A charming hotel for a reasonable price
We loved the charm of the hotel, and the staff was friendly and helpful. The menus in the bar and restaurant were creative and well prepared, and the servers were top notch.
The elevator was not operating, but the hotel advised us in advance that it was being repaired, and we were on the second floor, so that was not a problem.
1/5
Verified traveler
12/08/2023
The unfortunately, there was not a stay. They called me while my family and had just gotten into an UBER at O’Hare Airport, only to tell us that the room was cancelled and that Hotels.com would reach out to us to rebook somewhere nearby.
At this point we were in the UBER, with are 3 young children driving to the hotel, which we had specifically picked because it is literally around the corner from the building that where my 88 year mother lives.
My Mom’s health is declining rapidly and we wanted/needed to be in walking distance to her.
We were placed at the Hilton Orrington, which was 8 blocks away. Not only was the new hotel not in walking distance for Mom, who uses a walker. While we were not staying around the corner, Mom took a hard fall 10 minutes after we had brought her up to her apartment; we’re alerted by her Apple Watch. Thank God we had given her one.
No answer when I called Mom. I was able to RUN 7 blocks to her, after calling an ambulance.
She had lacerations and contusions and had been alone during the first 20 or so minutes after.
The Graduate had in elevator problem (which we had been informed about in advance of our reservation and still confirmed when they gave us the option.
There was a large wedding party staying at hotel—which made it clear that they were overbooked.
The manager, made no attempt to solve the problem at first; he was aloof and uncaring.
The Graduate caused my family to suffer needlessly, without remorse.
1/5
Kristin
12/06/2023
Lost my business forever
Cancelled my reservation due to the elevator being out of service. The elevator has been out of service for THREE months. I don't know why they are taking reservations when they can't honor them. The Graduate used to be my favorite hotel in Evanston. That is no longer the case. Completely unacceptable to let someone walk into the hotel at 7pm expecting to find their room ready. Also there was no one to help with my luggage (two suitcases plus two backpacks and three shopping bags.
3/5
Verified traveler
12/02/2023
3rd Floor Walkup
Front desk staff seems to go out of their way to avoid eye contact. Elevator wasn’t working, narrow fire stairwell was poor recourse for family of 3 with a toddler and heavy bags. Bellhop was friendly (and a champ) but the whole thing seemed so avoidable. Room layout was super strange. I’ve never had a hotel room with the door so close to the bed. As in, adjacent. On one side of the bed Instead of a nightstand, there was a door. It made entering and leaving the room a little awkward (especially with the bellhop). We got a big room so we had extra space for the kid, but the layout was so bizarre that it was just a waste of money.
$19 for a prebatch old fashioned is offensive. Second night I asked for a different whiskey and the bartender still gave me the prebatch. Shame on me, I suppose.
Only parking is valet but the street is best anyway. Valet takes forever (waited 15min Saturday morning) and it’s $35/night. This is Evanston, not Manhattan.
Decore was fantastic, ambience was nice, definitely have their branding down and are consistent. Didn’t try the food, but certainly would have. Given the opportunity I would stay here again, i just wouldn’t pay for parking or the room upgrade and I’d made sure to get something on the first floor.
4/5
Good
Max
11/29/2023
Loved our stay, yeah the elevators are down* like it says in the other reviews, but they're only putting people on the second or third floors, as long as you don't have tons of luggage it's fine. Checking in was easy, the clerk was very helpful, the room was clean and looked just like the pictures, and everything was very comfortable.
If you like the area and know what to expect from a boutique hotel/B&B (no weight room or whatever but the building is gorgeous) then go for it.
*I'd venture a guess that Evanston won't let them repair the old elevators and wants ADA-compliance or something like that, everything else is very fancy so I don't think money's the issue. Lovely place to stay.
1/5
John
11/27/2023
We stayed there before and liked it, but will not be staying there again and would not recommend
Ended up not staying there. We had booked an early check-in when we got there at one or told you was ready even though we booked it.
The lady at the desk I believe her name was Monique was very dismissive. We were told because we booked it with a third-party. She couldn’t do anything about it. It be one two hours maybe we waited for a while, and while we were waiting, I discovered the elevators were down And went back to the desk and said I hope you have something on the lower floor to this. Monique gave me an eye roll and more of her why are you bothering me attitude
The only room is available on the third floor, so we canceled and went to the Hyatt
As I was leaving, they were checking in a family way to they all got checked in and then told me the elevators were down
It’s really a shame this located in a nice neighborhood and it’s a unique place, but they seemed to have forgotten customer care
1/5
James
11/24/2023
We were only informed that the elevator wasn't working with when arrived after 8 pm at night. Our assigned room was on the 8th floor, and we had to walk up. They offered us a free drink, but the bartender was closing up and wouldn't give us the drinks as we requested, only basic pours. The next day, the delivery of the car from valet took an extended period, and the valet walked away with our keys until I called him back.
5/5
Excellent
Daniel
11/20/2023
Very nice, comfortable and convenient hotel! Staff were nice and very helpful! Fun themes for a campus hotel.
5/5
Excellent
Ashlee
11/18/2023
The bartender was not friendly and the coffee was terrible. Other than that this hotel was amazing! Safe, beautiful, unique and very clean. Would highly recommend.
5/5
Excellent
Julianna
11/17/2023
Such a great find! Friendly staff. Great room. Great location
3/5
Lela
11/15/2023
Annoyances like no fan in bathroom, a heater that blows right across your face all night (or makes noises when shut off), and having to move the kettle to plug in for coffee in the morning makes it clear designers never tried our room arrangements. Also rum-scented body wash is hard to stomach first thing in the a.m. otherwise clean, quiet, perfectly fine
5/5
Excellent
James
11/11/2023
Cozy and classy!
5/5
Excellent
Kathy
11/11/2023
Need to fix elevator
5/5
Excellent
Verified traveler
11/10/2023
Very friendly staff, clean and comfortable room. The Graduate may not be ideal for people with mobility problems, because the elevator is small and slow. If you don’t mind taking the stairs, it’s great.
5/5
Excellent
Daniel
11/10/2023
An historic and beautiful hotel with an old world vibe but with updated amenities and features!
1/5
Brian
10/29/2023
Do NOT get a room at this hotel. The elevators have been broken for at least seven months and only one works intermittently. My wife and I are 60-ish and had to take the stairs up and down five flights multiple times to get to and from our room. Last visit they said they would get them fixed within the month. They are lying. Also, though they advertise complementary coffee and a cocktail at their bar, when you check out they inform you of a $15 convenience fee deducted from your credit card you provided at check in to pay for the “free” coffee and cocktails. What a scam!
5/5
Excellent
William
10/27/2023
You almost can never go wrong with a hotel in the Graduate franchise, and this one is no exception. Extremely well maintained, friendly staff, in a very nice part of Evanston. Also, reasonably priced for the market here.
3/5
Susan
10/23/2023
Fix the elevators!!!!
The elevators were not working Saturday evening. This is a constant issue at this hotel and I don’t want to be walking up and down 5 flights of stairs.
2/5
Kathy
10/20/2023
The first night they said 1 of 2 elevator were not working so suggested walking down stairs.
The second night & following morning the remaining elevator was also not working - so had to carry your luggage down 4 lights.
When I asked about a discount- also the receptionist said is “sorry & have a nice trip “
4/5
Good
Kathryn
10/17/2023
This property is a historic building and I loved that. The retro decor fit perfectly; my room was clean & spacious. I loved the leafy streets & proximity to Lake Michigan. The downside of a historic building is that they often have cranky, non functioning elevators. That was the case here. I don’t have mobility issues, but if you do, and/or don’t think fondly of dragging your bags up & down stairs, you may want to think twice about staying here. The restaurant is cute and cozy. The food is good. But I dined there twice and both times it took FORever to get my food, and the place was not crowded. Hey. I was on vacation & had plenty of time… just be prepared for this if you have a show to catch, etc. Overall, the hotel staff was polite & helpful & I like quirky hotels. I’d consider staying here again.
2/5
Anne Michele
10/12/2023
No elevator
I have stayed here several times but this time I was given a room on the fourth floor and both elevators were broken. We are older and when I complained the manager changed us to a third floor room and had someone bring up our bags but it was still hard for us.
5/5
Excellent
Jennifer
10/09/2023
Gem of a Hotel
Hotel is just freaking adorable--charming in every way. If you are unfamiliar with the area, you can walk to anything you might want. I recommend The Graduate.
4/5
Good
Brian
10/08/2023
First time since it became the Graduate. Really like what they did to renovate the rooms and hotel in general. Staff is super friendly and helpful. Unfortunately the main elevator was not working and the service elevator requires an employee to operate. That’s very inconvenient. I hope they repair or replace the elevators soon.
5/5
Excellent
Marija
10/05/2023
Old world service and attention to detail. I wish there one at every destination i visit!
5/5
Excellent
Erin
09/21/2023
This property was unique and fun. The staff was friendly, professional and helpful. We enjoyed our stay and hope to be back.
4/5
Good
Susan
09/19/2023
Nice property without reliable elevators
I love the hotel but the elevators are constantly out of order
1/5
Seoho
09/19/2023
Gosh...elevator doesn't work. Room too small
5/5
Excellent
Cassandra
09/19/2023
A peaceful setting. The porch is a great spot to relax with as cocktail. The staff is friendly.
5/5
Excellent
Dave
09/11/2023
This was a fantastic hotel and very fitting with the area. We’re from Cambridge, UK and this felt very familiar with the old university/academic vibe we’re used to. Unfortunately, during our stay, the elevators were out of order, but the staff were happy to move us from the 7th to the 2nd floor, and refund us for the room downgrade. Not all the guests were as happy with the compromises though, but the staff dealt with these guests incredibly well. The only criticism I would say is that during our stay of 4 nights, our room wasn’t always restocked with coffee, toilet paper, etc, so this could be improved, but appreciate that this may have been affected by the staff being held up by the lack of elevators. Definitely recommend this place to anyone who wants to stay around Evanston/Northwestern campus.
5/5
Excellent
Jaime
09/10/2023
Great location. Great check in experience!!
5/5
Excellent
Angela
09/08/2023
Elevator was not working during my stay but taking the stairs was a good workout and staff was super helpful with bags. Would definitely stay again.
5/5
Excellent
Verified traveler
09/01/2023
The place to stay in E-town
Charming building and room decor, great location near lake and outstanding service.
5/5
Excellent
Diana
08/25/2023
I wish I had been notified that the elevator was out of service. The young lady who checked me in gave me a room on the second floor but when I returned that evening I was out on the 4th floor. I unfortunately have a knee which was in extreme pain after walking all over Downtown. Two elderly women were MORTIFIED that they had to climb stairs to the FIFTH FLOOR, of course the stairwell was thick with humidity and NO air conditioning… This situation for SUCH A LANDMARK is disappointing to say the least. Expedia take note, it was a HUGE DISAPPOINTMENT to me for the price I paid. I suggest you look into it for the sake of OTHERS.
3/5
Jutta
08/23/2023
Elevators were out of order. Bathroom cleanliness with issues. Staff was reluctant to reimburse because of inconvenience, they offered drink vouchers that are part of Expedia perks anyway
5/5
Excellent
Kimberly
08/22/2023
Br
5/5
Excellent
Charles
08/14/2023
Very comfortable.excellent staff.
Only issue was no elevator. Thankfully we are in good shape.
5/5
Excellent
james
08/13/2023
Front desk person was so accommodating and friendly
Huge effect on our stay
4/5
Good
Maria
08/07/2023
SUPERB LOCATION AND WALKING DISTANCE TO EVERYTHING ESP. THE WATERFRONT. LOVED THE FRONT PORCH, BICYCLES AND BAR.
3/5
Crystal
08/06/2023
Some changes needed
I thought the bed and bath were lovely. I had an excellent meal in the restaurant, and the smallest drink I have ever been served at the bar. The big issue was the lack of elevator. I walked up and down to the third floor on stairs that had very poor railings. In some places there was no space between the rail and the wall behind it so there was actually no way to hang on. And one section of railing is loose. I would also point out that twice I came to the desk to find no one there. I don’t think these conditions measure up to a $350 per night hotel.
5/5
Excellent
Kenneth
07/18/2023
Great hotel and the staff was amazing. It felt like I was at home.
5/5
Excellent
Mai
06/26/2023
Close to Northwestern
Cozy and comfortable stay near Northwestern. Walkable to campus where I was attending conference. Friendly staff.
4/5
Good
Michele
06/19/2023
Not a bad stay, but not as nice as other Graduate hotels for the money. The neighborhood is safe and quiet. Close to Northwestern campus. Rooms are very small and old, but the decor is cute. Room was clean. The elevator was not working. Parking is street parking only, but we didn’t have a problem finding a spot close by.
5/5
Excellent
Eric
06/15/2023
I liked the uniqueness of this hotel and it has a very convenient location in downtown Evanston and near the lake. Unfortunately, the elevators were not working but it did not impact my stay too much.
3/5
Richard
06/07/2023
A lovely 8-floor hotel without an elevator
The Graduate is a lovely, quaint boutique hotel. It is beautifully furnished and decorated in a classic, old-fashioned way. The bed was quite comfortable. The bathroom was enormous. It was very quiet. Although we did not have an opportunity to have a drink in the bar, it looked like it would have been a cozy experience.
BUT....
Our stay would have been terrific, if not for the lack of an elevator. A couple of weeks before our reservation, we received an email stating the elevator was incapacitated. We called and expressed our concern because one of the rooms booked was for our 85 year-old mother. Not to worry, though, they would do everything possible to put us on the 1st or 2nd floor. However, they would make no guarantees and suggested we should seek other accommodations if we had a problem with climbing stairs.
We were able to arrange for our mother to stay with other family. We looked into other accommodations, but too late to get a decent rate at a comparable hotel. We decided to chance it with hope in the "everything possible" statement.
When we arrive, they tried to put us on the 8th floor!! We objected. The nice lady at the front desk accommodated us with a 5th floor room. We were oddly grateful for the physical inconvenience. What happened to the 1st or 2nd floor? Wasn't even mentioned. (Eyeroll)
We would stay here again, but ONLY if and when they have a functioning elevator.
5/5
Excellent
Dennis
06/06/2023
Great decor well maintained and friendly service.
5/5
Excellent
David
05/19/2023
Great staff
4/5
Good
Marie d'Amour
05/15/2023
Excellent hotel
5/5
Excellent
Amy
04/30/2023
Love It
The front desk is so friendly. I love staying in a place that doesn't feel like a cookie cutter hotel. The location is also great and we took advantage of the free bikes the hotel has to go along the lakeshore.
5/5
Excellent
Gillian mary
04/22/2023
The staff were friendly and helpful .The elevator was out of order but I was given a room on the 2nd floor and my case was taken up for me and down again when I left so had no problems with that .Loved my room and bathroom ,decorated to a high standard.
Thank you for an enjoyable stay .
5/5
Excellent
Bruce
04/21/2023
ALL GREAT!
5/5
Excellent
Michael
04/17/2023
Great location. Will come back!
5/5
Excellent
Susan
04/11/2023
The building and rooms are beautifully decorated and comfortable, The hotel is located in the center of Evanston within easy walking distance of the lakefront parks and beaches, the northwestern campus, and the core of downtown Evanston. Excellent bar and restaurant in the hotel - but there are also dozens of eateries close by.
5/5
Excellent
Christin
04/10/2023
We love the Graduate
The Graduate is always my first choice when visiting. Even though the elevator was not working, we enjoyed our stay. Desmond was especially wonderful and always had a smile.
4/5
Good
kim
04/05/2023
Beautiful facility and neighborhood, very friendly and helpful staff and an easy walk to cafes, shops and parks. the elevator was unavailable during my stay but they did accommodate me with a room on the second floor. I enjoyed my visit and plan to return.
1/5
Jay
04/04/2023
Broken elevator. Not disclosed upon booking. And, not fun when you’re on the 7th floor
5/5
Excellent
Robin
04/03/2023
Hidden Gem
Very historical building. The staff was absolutely amazing.
1/5
Mike
03/30/2023
No elevators
5/5
Excellent
Christina
03/28/2023
Great staff and service
4/5
Good
Steven
03/27/2023
The hotel was very nice. The bar was very overpriced, especially mediocre wine by the glass at $18-$20 a pop.
4/5
Good
Elliot
03/27/2023
It felt like a European hotel. Need to fix the elevator which was not working since July 2022.
2/5
Elizabeth P.
03/17/2023
This is a beautiful hotel with a great concept, but one major flaw. It is not only inexcusable, but entirely illegal that a hotel with 8 floors of guest rooms, with none of the 1st floor has not had a working elevator for months, if not years. Yet the staff keeps shrugging their shoulders, and half apologizing whenever anyone checks in or even calls to check, claiming “we’re hoping it will be fixed within the next week. Did you get the email?”.
I was there myself two weekends in a row. The 2nd weekend I had reserved a handicap accessible room for my elderly parents, including my Mom who has ALS and can barely get up and down 3 steps, let alone 3 staircases.
I was told under no uncertain terms there would be at least one working elevator by March 10th and requested multiple times my parents be assigned a room on the lowest possible floor.
No rooms not on a main floor or just a few steps from a working elevator can not honestly be marketed as handicap accessible, and yet the room called ACCESSIBLE was at the absolute farthest end of the hall on the 3rd floor, only accessible by 6 consecutive staircases. There is no reality in which this is handicap accessible Room, regardless of the layout.
Even an old, historic hotel with century old elevators must legally follow multiple state and federal laws and the Americans with Disabilities Act of 1993 that require a working elevator for all public structures more than 2 stories high.
1/5
mark
03/17/2023
1. The hotel has two elevators. Neither was working. I was on the 5th floor of 8. The stairwell was narrow and old fashioned, which may seem quaint, but it was harder to navigate. If I inquired about the elevators, the staff seemed weary of responding. The space between the sink and the shower was so narrow, that one had to do gymnastics to enter the shower. This old building is short on adequate light fixtures. The following is speculation, but the staff seemed rude and I suspect they are receiving endless complaints about this problem.
3/5
Verified traveler
03/16/2023
Front desk staff were rude and not friendly. It was very disappointing
4/5
Good
Morgan
03/15/2023
Extremely cool aesthetic and interior design. Definitely feels dark, gothic, and academic much like the game of clue come to life. The valley parking and someone to open the door was a nice touch! Literally every single staff member was so kind and accommodating, I really appreciated it! The area was safe, quite, and residential. The dining area, bar area, and rent a bike were all neat amenities. My only complaints would be that a room was not available earlier than 4pm (a rather late check-in), but also we had to wait 20 min after check-in to get our room. I also was slightly inconvenienced by the fact the elevator was out of commission, but managed being on only the 3rd floor, if I was on the 7th, this would have been unacceptable. But should be noted the concierge helped carry stuff up the stairs to lighten the load which was awfully nice!
2/5
Benjamin
03/07/2023
Chronic issue for years at this hotel is that their elevator never works. They always try to present it as a new unexpected and temporary problem I was there a month ago and their customer elevator was not working but at least I could use their gross service elevator in the back to bring my bags to the 7th floor. Last weekend NEITHER elevator was working and I was again on the 7th floor. Apparently an email notice came out from Expedia the night before i arrived which I didn’t see, but at that point what would my options have been to find another place anyhow? Fyi - they’re claiming both elevators will be out of commission until at least March 11th. In addition, the check-in staff was EXTREMELY rude. I continue to stay here because the location is great and the rooms are comfortable, but they make absolutely NO effort. Just rely on their locations to stay busy.
5/5
Excellent
Eva
03/06/2023
Excellent management, welcoming environment
5/5
Excellent
Elizabeth P.
03/05/2023
Very beautiful, unique property inside and out. Should be sure to get elevators fixed asap though please to be ADA compliant.
4/5
Good
Peter
03/03/2023
Nice, quiet area with generally pleasant staff. Elevator was broken, so climbing up stairs was inconvenient.
5/5
Excellent
Cathy A
02/26/2023
Beyond being a beautiful boutique hotel with friendly staff, the location makes it walkable to stores, restaurants and Northwestern campus.
5/5
Excellent
Garine
02/25/2023
I loved the historic building and funky dramatic designs. Our king bed room was big enough, bathroom all new. Great location should you find yourself in Evanston Il, a few minutes walk to restaurants and the college.
3/5
Max
02/25/2023
Very mediocre. Elevator wasn’t working. Not the end of the world until I found out my room
Backed up to stairwell and the walls were thin. I heard every step and ever conversation happening in the stairwell when I was in there. Staff had a general north shore elitist arrogance
3/5
JP
02/24/2023
Bring your climbing shoes
Only one working elevator - old and slow. During my stay the elevator that was working went our of service. I was on the 8th floor - made the visit a cardio experience. Rooms have extra noise from HVAC split units and other building fans.
5/5
Excellent
Jessica
02/24/2023
Super cute boutique hotel. Great location, a short walk to Lake Michigan. Friendly bar tenders and good restaurant. Only qualm was that my room was behind the elevator, so there were loud noises behind the walls.
5/5
Excellent
Sean
02/23/2023
Very Charming
We loved the old style feel of the building. The restaurant and bar area had fireplaces and looked very cozy. The location was perfect and the Northwestern theme was everything.
4/5
Good
Michael R
02/20/2023
We love the beautiful vintage appearance and comfort of the graduate Evanston.
5/5
Excellent
Lauren
02/19/2023
Graduate Evanston is a great option for when you're visiting Northwestern. It's close to campus and has a lot of character. Very cute and comfy room. Nice staff, too
5/5
Excellent
Camryn
02/19/2023
cute and clean, not the best parking on weekend
5/5
Excellent
Matthew
02/19/2023
Stylish
5/5
Excellent
Marion
02/15/2023
Beautiful hotel with unique and special details. Clean and classy. Very comfortable and cozy beds. We loved our stay here! Highly recommended.
5/5
Excellent
Verified traveler
02/13/2023
Hotel was clean, staff was friendly, and it was in a great location to dining, event space, and the lake.
5/5
Excellent
Michael
02/13/2023
Nice
5/5
Excellent
Carlos
02/13/2023
Great
5/5
Excellent
Joel
02/11/2023
Front desk staff always helpful and friendly. Bartenders are so great and go the Xtra mile always.
5/5
Excellent
Cory
02/06/2023
Very unique, comfortable, great staff
5/5
Excellent
Amy
02/06/2023
I was wow'd from the minute I walked in until the minute I left. The staff is very hospitable; the decor is warm, inviting and fun; the bar & restaurant were top notch.
5/5
Excellent
Robert
02/02/2023
We stayed at this hotel when it was the Homestead. This is definitely an upgrade but there are still some lingering issues. The main elevator was out, the thermostat in the room didn't work the first night and there is no fan in the bathroom, so odors....
But, the staff was fantastic! It's a great value and location.
5/5
Excellent
Grant
02/02/2023
I travel a lot for work which means I stay in a lot of hotels. The Graduate Evanston is by far my favorite hotel I’ve stayed at in Illinois. The price is great for the experience and the restaurant in amazing
4/5
Good
Helly
01/31/2023
I've never been to a hotel of any kind where there wasn't free coffee in the morning. It was self-pour, but the woman asked "do you want change?" implying I should give her a $2 tip for handing me a cup. And then the carafe was near empty so I wasn't even able to fill the cup all the way. Also had a weird interaction with the valet guy. I tried to open the door and didn't realize you needed to wave your hand to open it. He walked up to me and said "I guess you just couldn't wait for it to open? That's why it's broken because people do this." It was 10 degrees outside and I didn't know how the door worked. A very weird welcome.
3/5
Christina
01/30/2023
NOT ACCESSIBLE
NOT ACCESSIBLE Front two elevators out of commission. Steps required to access only working elevator. Long waits for elevator when being used by housekeeping. Basic queen rooms are very small. Do not suggest for more than 1 person. No drawers, just shelves in nightstand. No luggage rack. Small shelf for bathroom storage. Otherwise clean and charming.
5/5
Excellent
Verified traveler
01/22/2023
Pleasant experience
Very pleasant, the receptionist made me very comfortable already knew the questions I had and answered them seamlessly.
5/5
Excellent
Randall
01/16/2023
Great place to avoid mainstream noise
The common spaces on ground floor were extremely comfortable and cozy. Dining room fireplace made great warmth. Staff were all thoroughly engaging, from bartenders, wait staff, front desk and front door.