5/5
Excellent
Christine
09/03/2024
Walkabe to airport terminals
2/5
Kathryn
09/02/2024
It used to be easy to get to from the airport but I was signposted to hike through a carpark to get to it. Not ideal with a big suitcase and poor mobility!
Check in was impersonal to say the least. Room was ok.
However, I used a UV (black) light the next day (out of interest) and the bathroom lit up! Clearly fluid splashes hadn't been mopped up. The shower was also partly hanging out of the wall (i.e. in need of repair).
Oh and where are the lovely toiletries? Hilton seems to be reducing its standards.
The bedroom was clean enough luckily.
I reported this to reception on checking out and the man was totally uninterested.
Not impressed by the attitudes of the shuttle drivers either and one of the shuttle buses was disgustingly dirty inside. This wasn't a few days of dust!
The bell hops/ concierge are the only redeeming feature. They are still super helpful and charming.
Staying at the Hilton on my arrival in Boston used to be my extravagant treat. I have had many years of wonderful visits and great service. Sadly it would appear those days are over. I will be staying somewhere else in future.
3/5
Joni
09/02/2024
The hotel workers were on strike and the restaurant was not available. Instead we had to pay $38 for two coffees and and a grab and go croissant sandwich
5/5
Excellent
nicholas
09/02/2024
Perfect for catching early flights out of Logan airport.
4/5
Good
Derek
09/01/2024
Our state was great but the workers were striking.
5/5
Excellent
THOMAS
09/01/2024
Great stay. Kids loved the pool
2/5
Verified traveler
09/01/2024
Horrible check-in. Room wasn't ready until around 7pm. Wasted taxi ride $$ to get there by 4pm. Room had no closet, no hangers, no conditioner (found out after in shower), broken hand towel rack, no shelf in shower so everything had to go on floor, tv remote was very glitchy, outside area by front door littered with garbage and cigarette butts. On checkout day, the workers were on strike and protesting right at front door...banging buckets and causing a disturbance all day.
Needless to say, but I will....worst Hilton experience ever and I have been an Honors member over 30 years.
5/5
Excellent
nicole
09/01/2024
it was pretty
5/5
Excellent
Candice
08/31/2024
Great property!
5/5
Excellent
Irasema
08/31/2024
The price is kind of expensive especially when you only stay one or two nights. But liked that you can walk to the hotel from the airport.
3/5
MICHAEL
08/31/2024
Just ok
4/5
Good
Clifford
08/31/2024
Convenience for a midnight flight arrival.
5/5
Excellent
Parker
08/30/2024
Great hotel and great option for late night/early AM flights.
1/5
Justin
08/29/2024
This property changed my room from a king to two queens stating they had limited king rooms available, and since I booked through Expedia (a third party) Hilton does not have to honor the room selected.
5/5
Excellent
Xinyi
08/29/2024
Close to airport and easy for arrive
5/5
Excellent
Dustin
08/29/2024
The staff were very welcoming and amazing!! The restaurant was great, the room was super clean and nice and the transportation was super convenient!!
3/5
Callista
08/28/2024
Beautiful room. However, I chose this Hotel because it was connected to Boston Logan Airport. Well, you needed to take an elevator and an escalator and then walk from terminal C to Terminal A, dragging luggage. There was no signage to the hotel at the airport and no person to ask for directions in the baggage claim area. We ended up walking several blocks finally taking a taxi. There were sufficient staff at the hotel when we arrived but only one valet when we left. He did the best he could. Never again.
4/5
Good
Daniel
08/25/2024
Convenient for airport. But pricy.
5/5
Excellent
Tom
08/25/2024
The room was Great! Very comfortable and spacious. The conditioner and shampoo dispensers in the shower were empty, don’t know if that was by design or oversight. The dining in both the on site places was excellent. Overall an A+ and an awesome last night in Boston👍
5/5
Excellent
Paull
08/25/2024
5 Stars
5/5
Excellent
Hal
08/25/2024
The valet was super helpful with a great nearby Italian restaurant recommendation, Mario’s.
5/5
Excellent
Cale
08/24/2024
Very convenient to Logan and transportation from Boston.
1/5
Paul
08/23/2024
I didn’t stay actually at the hotel but I feel that your website is deceitful and that I was never told of a cancellation charge when I chose the option to pay at hotel
5/5
Excellent
John
08/23/2024
great room-handicapped bathroom-walkable
to airport
5/5
Excellent
Verified traveler
08/21/2024
Great
The woman at the Deron desk was friendly and helpful. Answered all my questions I had too about traveling around Boston.
4/5
Good
Joseph
08/21/2024
Close to the airport runways so some noise to be expected
5/5
Excellent
david
08/20/2024
The team was excellent.
Bartender made a very good pair of to-go drinks for us as we’d arrived very late and wanted to get to our room. Bar looked great, but we didn’t eat/drink there
5/5
Excellent
Karen
08/20/2024
Always awesome !
4/5
Good
Susan
08/19/2024
Great location but expensive
5/5
Excellent
Megumi
08/19/2024
Access to the airport
5/5
Excellent
Teresa Langen
08/18/2024
Such an easy walk to & from the airport. And the food at the onsite restaurant was great.
5/5
Excellent
Verified traveler
08/18/2024
We upgraded to a room with a great view of downtown Boston and the water.
3/5
Kelly
08/18/2024
No wardrobe in the room. Only hook to hang anything on was on back of bathroom door. Quite a long walk through the airport to find and signage could be much better as this appears to stop a few times. Good breakfast in hotel restaurant. Woukd have been nice to have rates including breakfast.
3/5
C Edward
08/17/2024
Mediocre
We had breakfast in the restaurant where no one came to seat us. I tried to get change at the front desk for tips, and they didnt have any cash to make change. Step it up.
5/5
Excellent
MarieYolaine
08/16/2024
love this airport hotel. the food is delicious and the staff is great.
5/5
Excellent
Alex
08/15/2024
Great room and breakfast, was awesome being attached to the airport.
4/5
Good
Terry
08/14/2024
NO HELP ON THIS NIGHT
Check in was a nightmare. Waited just at an hour for a reservation check in. The staff was overburdened with a flight cancellation and those folks had vouchers.
It would have been so easy to have them separated so that they could have been accommodated and the folks with reservations could have been assisted easily.
To make matters worse, once you checked in your digital key quit working so those that needed to just get a physical key were stuck in that massive line as well.
For a hotel with the Hilton name on it this was a definite black mark on it for that night. There were only two associates working to even aggravate things more.
The folks with vouchers were even more furious when all the rooms were gone but they didn't find that out until they were able to get up to the counter.
Finally the manager (?) spoke up and let folks know about all the rooms being gone which at this point we had been in line with these folks for 45 minutes, NO ONE WAS HAPPY about being at the Hilton by now.
Even with those folks out of the lines, it still took 10 more minutes just to get checked in to get a physical key.
Really unacceptable, felt like I was at a budget hotel.
3/5
Peggy
08/13/2024
The price for one night was too high.
5/5
Excellent
Xing
08/13/2024
Great stay
5/5
Excellent
Amy
08/12/2024
Airport shuttle was prompt for getting to the airport at 3 a.m.
5/5
Excellent
Liam
08/12/2024
Nics place. Well kept and qiey
2/5
Lynda
08/11/2024
And no conditioner in shower container. Alarm clock was the worst
3/5
Thomas
08/11/2024
Closed pool, dated property, mediocre food.
5/5
Excellent
Clark
08/11/2024
Proximity to airport, free shuttle to the terminals, room was VERU quite... never knew we were at the airport.
3/5
Elisabeth
08/10/2024
Arrived to room with broken air conditioning - room temp was 86 degrees and blowing out hot air! Not acceptable for the amount paid for the room.
Eventually was fixed
5/5
Excellent
Suzanne
08/10/2024
Great location
Quick over night stay that went well, and fast transport to the airport.
1/5
Kirk
08/05/2024
The hotel was unable to check us in and we were forced to go to another more expensive hotel. We have not received a refund for the room we were unable to stay in.
4/5
Good
Brian
08/05/2024
Provides shuttle to airport but so close we just walked which made a stress free flight,
Bed was comfy so slept well.
5/5
Excellent
Kevin
08/05/2024
Its located near the airport!
3/5
Terry
08/04/2024
Showing its age
Was here two years ago and from then to our stay this week the hotel seems to be less maintained. The carpets really are showing wear for what we are used to for the Hilton locations and that really makes your first impressions less than encouraging. The room carpets were stained and just looked over all dirty. The restaurant food was good but the environment just looked untidy overall.
3/5
Monica
08/03/2024
Wouldn't do it again
1) The signage to walk from Logan Terminal C to the hotel is terrible. Sometimes there is no sign at all (had to ask). Sometimes the sign is behind you when you turn down a new hallway. There's no reason for this.
2) The check-in desk staff did his job, but was definitely not friendly nor forthcoming. He did not tell us how to get to our room, e.g. where the elevators are (can't see them from the desk).
3) The room itself was very comfortable, but the bathroom sink did not drain properly and it was hard to get hot water.
5/5
Excellent
Verified traveler
08/03/2024
Nice, quiet, good food and service. Easy walk or s
Walked from baggage and I could chk in right away which was fabulous. The front desk and the host at Connolly’s Ani were helpful. Was sad the pool was closed but I get it. Did use the Peloton in the temp gym but it wouldn’t connect to my Bluetooth earbuds so that was hard to hear the cycling class with the other music. The lobby was dirty the next morning at 6am though. That was perhaps more a reflection of other guests …
4/5
Good
Ellen
07/30/2024
Could have been cleaner
Was expensive nice staff very attentive
3/5
Bruce
07/29/2024
DUMP of a restaurant
The room was fine, the restaurant was a DUMP
5/5
Excellent
Sheyna
07/27/2024
We arrived in Boston airport close to midnight. It was about a 10 minute walk to the hotel, which was not bad. The check-in person was very kind and understanding that we were exhausted. She went above and beyond to help us get checked in and make sure we were good for the next day as far as the shuttle. The next day we had another delay so we ended up coming back to the hotel. They were kind and let us back into our room. Breakfast was excellent, and our waiter was very nice. I highly recommend this property. Worth every penny just because of the proximity, but the people made it excellent. Thank you.
4/5
Good
David
07/27/2024
This is the ideal place for late night arrivals at Boston Logan airport - just a 10 min undercover walk. Excellent accommodation and food.
4/5
Good
Derrick
07/27/2024
Amazing hotel to get to Boston airport.
4/5
Good
Xin
07/26/2024
Very convenient to T3. But the staff is cold
3/5
Peter
07/26/2024
Well located airport hotel with walkway to terminals. Clean and comfortable. Has a gym and pool but dining options very limited and long wait.
5/5
Excellent
Denise
07/26/2024
Close to the airport terminal, shuttle was easy and convienent, drivers were professional and courteous, great food, service was top notch, just don’t like city traffic
4/5
Good
Manuel
07/24/2024
It does take a bit of a rigmarole to get from the terminals / rental car center to the hotel.
3/5
Meg
07/24/2024
No coffee in this very expensive room (yes, they gouged me!) during the Delta Airline problem July 2024. Not happy!
4/5
Good
william
07/23/2024
Good, convenient hotel
Great to be able to walk to hotel from airport after late arrival. Good breakfast next morning. All very clean and efficient.
5/5
Excellent
Jonathan
07/23/2024
Very convenient, clean, safe, and quiet
5/5
Excellent
Jeffrey
07/20/2024
Good hotel. Connected to the airport.
3/5
John
07/19/2024
Promised shuttle never showed at rental return location. Waited 45 minutes with another guest then paid for a taxi. Three shuttles were parked in front when we arrived.
No info on hotel in room. No info on airport in room. Continental breakfast would be nice for $400 room.
2/5
Carolyn Y
07/19/2024
Restaurant service was horrible and generally the hotel did not meet expectations.
5/5
Excellent
Linda
07/18/2024
Great airport hotel for a stay over per early flight next morning.
4/5
Good
Nancy
07/17/2024
Dining wasn't as good as I had hoped.
5/5
Excellent
Erin
07/17/2024
Comfortable and clean, this hotel has easy walking access to Delta terminal.
4/5
Good
Cathy
07/17/2024
This is a super busy airport hotel. The reception staff couldn’t care less whether you stay there or not and the price is ridiculous. Having said that, it’s very convenient for an early terminal A or E departure, which was why we stayed.
4/5
Good
Leroy
07/16/2024
Airport Hilton, so no dining options nearby. Hotel restaurant ok, but over priced.
4/5
Good
Charles
07/15/2024
Close to airport
5/5
Excellent
Donald
07/14/2024
Convient to Logan Airport
3/5
David
07/14/2024
Booked room with 2 queens for my wife and 2 kids to catch an early flight home. They were not queens, they were doubles. It was a tight squeeze for the 4 of us which did not make the $480 cost seem appropriate. The room was equally tiny as well. Facilities, staff and location to airport were great. Food pretty good in the 1 restaurant but cheapest glass of wine was about $18
4/5
Good
Ray
07/12/2024
Walkable to terminal
5/5
Excellent
Peter
07/12/2024
Convenient to the airport and silver line, courteous checkin and follow up by staff, clean room.
3/5
Wesley
07/12/2024
Meh
Lumpy mattress/restaurant fish and chips greasy and thin cut; chicken confit white meat tough
5/5
Excellent
patricia
07/12/2024
n
4/5
Good
Tara
07/11/2024
it was nice
2/5
Celeste
07/11/2024
Did not get the handicap accessible accommodations as requested. Long black hairs all over the bathroom. Stained bed comforter. No hand soap or personal care amenities were provided. One “slightly used” washcloth and no others provided. Convenient for a late night stopover, but this is a commuter hotel and nowhere near the 4-stars as advertised. Breakfast was expensive, but the food and service were good.
5/5
Excellent
Andy
07/10/2024
Great Location
Great for a late flight in. Comfortable and spacious. Great shuttle offering to the train station.
5/5
Excellent
Sage
07/10/2024
A surprising experience given our times.
Great walking distance to incredible views of the Boston skyline. Hotel was very well staffed and clean. Being connected to the airport made our 5am flight a breeze. Would definitely book again.
4/5
Good
Anand
07/08/2024
Good hotel for a quick stay close to airport
5/5
Excellent
Robert
07/08/2024
Excellent seri
5/5
Excellent
Barry
07/07/2024
Very convenient to Terminal A of Logan Airport
5/5
Excellent
Teri
07/06/2024
So close to the airport. Large room, the friendliest staff ever!!
2/5
Brad
07/06/2024
Few signs indicating how to walk from “connected” airport to property. 25 minutes sidewalk passage under freeway. Room had not been dusted in weeks. Phone in room did not work, so had to call from outside line to reach front desk. Basically a convention hotel that has been used & abused.
5/5
Excellent
Lucy
07/05/2024
It was a lovely hotel room close to the airport with great transportation to the airport.
4/5
Good
Tania
07/04/2024
Carpets on airbridge very difficult to navigate with multiple roller bags. Smooth floors like around airport would be better
5/5
Excellent
Monica Diana
07/03/2024
Great. Long but easy and internal walk from the airport
3/5
Chris
07/03/2024
Hard to get to.
5/5
Excellent
Gerard
07/02/2024
Amazing
Amazing location and a fabulous room.
4/5
Good
Alison
07/01/2024
The only reason to stay at this Hilton is proximity to the airport, and it is close. We also liked the shuttle every 15 minutes. There was one "pub" dining option, not great, and no gift shop.
5/5
Excellent
Robert
07/01/2024
Great but for the old bitter waitress
Everything was great, except the bitter older server in the Irish place. In addition to closing 65% of the tables, she had us wait 20 minutes without even offering us a glass of water. She was rotten to several employees and workers. That stuff ruins stays.
4/5
Good
John
07/01/2024
Their breakfast place doesn't open until 6:30, which seems pretty late for an airport hotel
5/5
Excellent
Peter
07/01/2024
Very convenient- had a delayed flight. Rooms large and staff excellent
5/5
Excellent
Richard
06/30/2024
Right by airport great for over night stay after a long flight from UK
5/5
Excellent
marina
06/29/2024
Easy to get there, 15 min walking
4/5
Good
Roderick
06/29/2024
Great hotel at Logan Airport
Only issue was we arrived for the 6/am shuttle at 5:45/am and there was a rock band with tons of stuff that took the entire shuttle while about 25 travelers were stuck waiting for the return
Front desk had nothing offer and didn’t engage to folks waiting who were going to have issues
Not very good planning