5/5
Excellent
Isabel
01/30/2024
Excellent neighborhood and the staff are very kind.
5/5
Excellent
Todd
01/29/2024
Great place to stay - and the Oak Bar is awesome
4/5
Good
Karl
01/29/2024
The only thing that bothered me was the "Urban Experience Fee". Just charge me for the room and be done with it. I feel like it was a hidden fee that was just a gimmick. Apparently it is a fee from Expedia. I will be more careful next time and probably book a room directly with the hotel. The hotel was great. Expedia not so much.
4/5
Good
Diane
01/29/2024
Beautiful hotel...room is comfy, clean, and spacious. Beds are SO comfortable. close to all things Back Bay. Staff is warm and friendly. Helpful and give great suggestions.
Would like to see another option aside from the Long Bar...it was crowded, so made it difficult to stop in for anything to eat or drink.
Gold suite was beautiful, and comfortable, loved the espresso machine. would like to have seen more options with regard to snacks, rather than just hard candies and nuts.
5/5
Excellent
horacio
01/29/2024
Everything
5/5
Excellent
Kristy
01/24/2024
Beautiful historical hotel in a lively area of Boston with plenty of restaurants, bars, and shopping in walking distance. Staff was very friendly. Room was quiet and clean.
4/5
Good
Jodi
01/22/2024
Just Okay
Great location. Our room had some ripped carpet but was otherwise clean. Good size rooms in older hotel. Staff friendly. Parking expensive and not many other choices in area that are less expensive. Overall, I would stay again but many other hotels in the neighborhood to choose from.
5/5
Excellent
Lara
01/15/2024
This is a beautiful historic property. Many important people, dinners and celebrations have been held at this hotel from my reading online and through looking at framed (possibly reproductions of) historic documents in the hotel's hallways. A framed document in the second floor hallway (looks possibly like a reproduction of an old advertisement), shows three Plaza Hotels together - NYC's famous Plaza Hotel, The Savoy- Plaza (was also in NYC - demolished mid 1960s), and Copley-Plaza. Reading the history of the hotel online, the hotel was designed by Henry Janeway Hardenbergh, who designed The Plaza. Our room's doors appeared old and possibly original. Our room's bathroom door knob had a Plaza emblem on its old door knob (the mirror image "P"). Was this part of a collection of Plaza hotels back in the day? I cannot find information about the hotel's original owner. The the lobby and restaurants and other first floor rooms are absolutely stunning. The hotel is next to the historic Boston Public Library and a very easy walk to many shopping and dining options. Our room was beautiful, spacious and clean. The service from the front desk staff was outstanding. It was such a treat to stay here. Highly recommend!
2/5
Judy
01/11/2024
Already told hotel manager:
Leak in ceiling-wet carpet
Heat went off during night
No water pressure in shower
3/5
Sergey
01/10/2024
Its really old! The rooms smells bad . Feels like its smell like mold. Also at breakfast at OAK they gave us sour musli. So very disappointing experience
5/5
Excellent
Janet
01/09/2024
Excellent service from the moment we walked in.
Room was extremely comfortable… pillows and beds.
We loved meeting Corey the hotel dog.
5/5
Excellent
Bernadette
01/08/2024
We had a great stay. The hotel is new and in a great location. The room was very nice. The room was kinda dark. I hoped for more sunlight. Bathroom was small. Otherwise wonderful stay
4/5
Good
Jesus
01/08/2024
Great staff at an excellent location. The Oak Room is a fun option for a bite and a good cocktail
5/5
Excellent
George
01/02/2024
Great experience!
What a great place to spend New Year’s Eve! Everything about our stay was excellent!
5/5
Excellent
María E
12/31/2023
Aristocratic experience
Very friendly staff
2/5
Erick
12/30/2023
My experience at this hotel was more or less, the service was slow, they charge you for everything, WiFi internet 10 dollars per day, valet parking 69.99 per day, apart from that you have to wait for them to bring the car almost 40 minutes, if you order food They charge you 8.00 for delivery to the room, plus the room had no towels and the sheets were stained and had a strong smell of Clorox. The hotel is not that modern, only the lobby is nice, the restaurant more or less not for the food but for the service. I'm from Palm Beach and I've been to better places.
4/5
Good
Blas
12/28/2023
We just spent a night but had a great time with our kids. Loved that breakfast was included and that Copley place and prudential center were walking distance. Rooms were great, bathrooms could be updated. Staff was on point and very nice to us. My kids loved the hotel pet lab in the lobby.
5/5
Excellent
Peter
12/26/2023
Beautiful and elegant.
But rude bartender.
5/5
Excellent
George
12/22/2023
Beautiful property, will likely stay again.
4/5
Good
Susan E
12/21/2023
Loved the hotel and the service was stellar. The room I had was clean and comfortable but it could do with a good renovation. The TV was small. Everything else about my stay was very good. The hostess in the restaurant was lovely and kind as I was dining alone.
5/5
Excellent
Patrick
12/17/2023
Spectacular experience for my husband and I.
3/5
Mary
12/13/2023
I have stayed here many times. I was disappointed with how they collected their payment. First they said they would not charge us until we arrived. Yet, a few weeks before I arrived, they charged my credit card for the first night. At arrival, they asked us for a credit card for incidentals. Instead they charged the remainder of the stay on the card immediately. We finally got it straightened out at departure. They should be more honest on how they wish to be paid. also, the front desk personnel were not that helpful on directions or information regarding time to the airport. We also had difficulty using Wifi.
5/5
Excellent
Deborah
12/01/2023
The Fairmont Copley is one of our most favorite places. Device is amazing and friendly, it is beautiful but comfortable, the beds are amazing and they are not only very dog friendly but they have there own dog. It is also a great location in Boston to explore everything you need to see. You can walk or hop on the T (just. block away). Lots of restaurants within 8 blocks that you will not want to miss.
5/5
Excellent
Robert
11/26/2023
Highly recommended! We will return
5/5
Excellent
Jacqueline
11/20/2023
Great location, amazing staff!! Beautiful property!!
4/5
Good
Andres
11/17/2023
Non working outlets, non working TV , broken handle
4/5
Good
Elizabeth
11/15/2023
My only comment is the trash was picked up in the middle of the night. The trucks were loins and it lasted for a long time.
4/5
Good
Denis
11/08/2023
Only a minor issue- coffee is difficult to find.
5/5
Excellent
Jayne
11/04/2023
Lovely old Bostonian hotel, amazing lobby and loved the bar/restaurant area.
5/5
Excellent
John
11/04/2023
Would stay again.
5/5
Excellent
Kaylynn
10/30/2023
A grand old hotel with lots of charm. They don’t make them like this anymore. Great location. Walkable to most locations to see in Boston.
5/5
Excellent
Lisa
10/30/2023
The best hotel in Boston. The Bellman and Porters are what help to make it wonderful. They not only do their specific jobs, they go WAY beyond in helping guests with any of their needs. I would like to especially recognize Mohammad, who was wonderful. Give him a raise. He gave me his umbrella when it was raining so I could walk to dinner, greeted me with warm welcomes after returning from days away, assisted with directions, cabs, cokes and anything else we needed. Fairmont, you are very lucky to have such wonderful employee. He deserves special recognition. Lisa from Mississippi. Thank you for making our stay so enjoyable.
5/5
Excellent
jody
10/29/2023
Jesus at front desk was the best. Very polite and accommodating. You want your best front line and you got him. Great experience and beautiful hotel
Frank P. 403
5/5
Excellent
Linda Marie
10/28/2023
Love this place - the Oak Room is such a nice place to have a drink and set out on your day !
2/5
Sylvia
10/26/2023
If you are going to visit Boston I would suggest you book at another facility. The staff has no hospitality experience and the hotel is in need of renovations and deep clean. Not to mention that we had our room late, and that multiple wedding events prevented all guests to be able to get a coffee or meal at the restaurant as wedding guests were crowding the public space. All and all a terrible experience.
5/5
Excellent
JOHN
10/26/2023
A very nice stay. The staff is excellent, friendly and very helpful. Particularly Rudy in the breakfast lounge.
The only shortcoming was the food in the Oak longbar. Expensive and close to inedible. The clam chowder was the worst we’ve ever had.
5/5
Excellent
Danielle
10/23/2023
Great place to stay
5/5
Excellent
haris
10/23/2023
Great hotel, ambiance, and staff!
5/5
Excellent
Rubencio
10/22/2023
Service was excellent.
5/5
Excellent
Terrence
10/22/2023
All our direct encounters with staff were excellent. One lamp in the room was inoperative we were told why the room refrigerators are not accessible. Why haven’t they been replaced?
5/5
Excellent
Daniel
10/22/2023
The Fairmont Copley’socationC facilities and staff were perfectly suited to our all too brief opportunity to enjoy their eamenities. We look forward to out next stay when we can spend more time there.
4/5
Good
Abdolkarim
10/20/2023
As stated above
4/5
Good
Thomas
10/19/2023
Front line staff
Front line staff uninspired and not customer motivated. They look and act bored. Stood at the counter a couple of times and they didn't even look up for over a minute. Both front counter and valet.
5/5
Excellent
Randall Carlton
10/18/2023
Nothing I didn’t like about it. It was all good!
5/5
Excellent
Susan
10/14/2023
The Fairmont is beautiful!
5/5
Excellent
Frank
10/13/2023
the history and beauty of the property and the staff were excellent
5/5
Excellent
Molly Underhill
10/13/2023
Lovely area, beautiful hotel!
5/5
Excellent
Kirsten
10/11/2023
The park across from the hotel was under construction. It will be very nice when that is complete. We were able to walk everywhere, it was very convenient. The room was spacious and clean. The staff was very friendly. We would definitely stay here again!
5/5
Excellent
Maryam
10/09/2023
Second time at the hotel and we love it!
5/5
Excellent
Melanie
10/09/2023
Very beautiful property and large rooms. We checked in at 1am and the staff very nicely welcomed us. Definitely will stay here again!
5/5
Excellent
Verified traveler
10/07/2023
Fairmont Copley Plaza - We’ll be back!
Gorgeous historical hotel in the heart of Boston. Stunning interiors, spacious well-appointed rooms. Spectacular Lobby bar.
Service on the Gold Concierge floor was impeccable.
5/5
Excellent
mark
10/06/2023
Staffing service was great. Great location .
4/5
Good
Anne
10/05/2023
This hotel is very elegant and represents old Boston. The atmosphere makes you feel special. I also have many memories connected to this hotel.
4/5
Good
Tony
10/01/2023
The property is located in a great area. The staff were great. Our room was small and the carpet was dirty and sticky.
5/5
Excellent
Oliver
09/26/2023
fabulous hotel
great hotel
5/5
Excellent
Oliver
09/25/2023
fabulous
it is simply fabulous
5/5
Excellent
michelle
09/25/2023
Cori was the best !
Beautiful Hotel in perfect location to everything we wanted to see.
5/5
Excellent
Jeffrey Neal
09/25/2023
Loved the hotel. So beautiful, staff was great and location convenient to everything Boston. So glad we chose to stay at the Fairmont.
5/5
Excellent
Jeannette
09/24/2023
Great place and great location
4/5
Good
Shirley
09/24/2023
I picked this hotel for its location, right on Copley Square. It was one of the least expensive in this area, but still seemed overpriced for a very basic room. The lobby is spectacular, the rooms have been renovated and upgraded but still seem old. The room was very comfortable. Not all the electronic connections were working, but there are enough outlets that were working to charge my devices. What I did not know until I arrived was that Copley Square itself, which usually has nice landscaping and views of this hotel, the Boston Public Library, and Trinity Church, is undergoing a massive reconstruction and is all dug up and fenced for at least the next year. Since my room had no view, it didn't matter as much. I was impressed with staff; housekeeping greeted me on arrival and departure, the doorman was helpful with directions and hailing a taxi, checking in and out was fast and easy.
3/5
Neil
09/24/2023
Doors stick, poor room lighting, furniture in good condition, very small sink, toilet very low—needs update to taller height. Staff were polite knowledgeable and efficient
3/5
LEE MAN CHEONG
09/21/2023
Great location!
5/5
Excellent
Susan
09/21/2023
loved this property and the location. The bar is such a great spot to have coffee, a cocktail or lunch. Will definitely be coming back!
5/5
Excellent
Elida
09/19/2023
It was amazing everything was what I was expecting.
We are making plans to come again next year.
2/5
Blair
09/10/2023
We were expecting amazing hospitality at the Fairmont Copley Plaza and were severely let down. The check-in process was incredibly slow and we were assigned a Full-Size bed room, which was claustrophobic, when we had already paid for a King-Size bed room. They did not apologize for their mistake and did nothing to make it right. Copley Plaza is currently under construction and is an eyesore. This was one of the reasons we chose this location and hotel. They should have made it clear the construction was ongoing. This hotel seems understaffed. The only positive of the hotel is the sweet dog ambassador, Cori Copley.
5/5
Excellent
Randy
09/10/2023
The staff and the hotel were outstanding. We stayed here for an anniversary getaway and they took great care of us. The hotel is walking distance (we like to walk, so a mile or two is no problem) to many sites and destinations in town. Would definitely stay here again.
4/5
Good
Helen
09/09/2023
Lovely traditional hotel, well located, spacious room with quality bed and shower but A/C was just too noisy.
Drinks in bar very expensive
4/5
Good
Michael
09/09/2023
Old Boston. Nice.
No vent in bathroom.
No convienence store on site.
Limited dining options. Pretty basic.
Great location for walking Boston.
3/5
Anthony
09/09/2023
Wonderful location and property history.
Dated room, but functional amenities, nice linens & great staff.
Definitely order room service or dine on property, great food quality.
4/5
Good
jonathon
09/07/2023
Hotel is beautiful.
3/5
Jalil
09/03/2023
I always stay at Fairmont and Fairmont is one of my favorite hotel chains, I was surprised with this location, unfortunately for entire stay with family, due construction and hotel piping problem very noisy. The sink was not running properly, another surprise, for the first two days every single towel has spot! that is not what you are expecting for Fairmont! until I complained, and they change. The room entrance lock has problem and very noisy lock upon opening and closing, maybe we are not luck they gave us the wors room in the hotel and of course they bale Expedia, the front desk Hotel specially were amazing and very professional,
5/5
Excellent
Beverly
08/31/2023
Beautiful hotel within walking distance of most everything we wanted to do for the weekend.
5/5
Excellent
Nick
08/30/2023
Outstanding in every way.
5/5
Excellent
Jeffrey
08/26/2023
Excellent stay at an excellent Hotel!
4/5
Good
David
08/24/2023
Downtown
5/5
Excellent
Oliver
08/24/2023
Very friendly staff
Bar and restaurant very good standard
5/5
Excellent
Gerhard
08/23/2023
Great location and facility.
4/5
Good
Amira
08/21/2023
The hotel gave a vintage ambiance and feel. Staff was super friendly and welcoming. The rooms were clean and well maintained. The view however was not appealing and needed to close the curtain.
5/5
Excellent
Wendy
08/19/2023
Upscale hotel near shopping, dining and conveniently located near the stadium.
5/5
Excellent
Abigail
08/15/2023
Everything was wonderful! We especially loved their dog Cori
5/5
Excellent
Robert
08/13/2023
Wonderful old hotel. Traditional and modern. Great Bar.
5/5
Excellent
Thomas
08/13/2023
We had an excellent 4-night stay. The staff were very helpful.
5/5
Excellent
Jayanta
08/13/2023
Impressive lobby, great location.
4/5
Good
Samuel
08/12/2023
It was okay
5/5
Excellent
Susan
08/09/2023
Highly recommend!
5/5
Excellent
Joe Michael
08/05/2023
Beautiful hotel that’s in walking distance to many attractions. Prudential mall and Newbury street is close Along with Boston Commons. The hotel could use some updates as our door was sticky but as always , Fairmont us a name we trust for service and beauty. Room service was superb. Staff was very accommodating and there’s a dog that lives on site. We’d let the beautiful black lab as we’d walk through the lobby. We’ll definitely return to this beautiful hotel in this beautiful city.
4/5
Good
William
08/03/2023
Long wait at check-in. Property seemed to be under-staffed. Staff was very professional & courteous.
5/5
Excellent
Raj
07/31/2023
Copley
Great stay. The restaurant and bar are excellent!!
5/5
Excellent
ercem
07/30/2023
All
2/5
Kajal
07/30/2023
disappointing experience
4/5
Good
Marjorie
07/30/2023
My stay was very good. Princeton, at the front desk, was professional and welcoming. He did his best to move me in the room I reserved after having a terrible experience with night staff checking in. The room is clean and bright. Location, room service, housekeeping staff, bellman services, and dining are excellent.
5/5
Excellent
Kelly
07/29/2023
Amazing hotel.
This hotel is amazing. Corey Copley is such a nice welcome to the hotel. The hotel is beautiful and has so much character. The staff was wonderful and so friendly. The Lelabo toiletries were top notch.
4/5
Good
Christopher
07/28/2023
We truly enjoyed our stay there, but the room was like a dark cave. The window opened onto a "view" of a huge air unit -- extremely unsightly. We could not really open the curtains.
4/5
Good
CECILIA
07/27/2023
got an extra charge for unkown reason.
4/5
Good
Karen
07/26/2023
Great location. Just 2 blocks to Back Bay Amtrak and T Orange Line station. Bus and T line go to Logan Airport.
5/5
Excellent
Wayne Henry
07/22/2023
This is an elegant old hotel that is well maintained and managed. Our room was clean, the bed was very comfortable, the AC worked well during hot weather. The staff is professional. The hotel restaurant is very nice but pricey. Other dining options are nearby.
5/5
Excellent
Sandra
07/17/2023
Location
5/5
Excellent
Kelli
07/11/2023
I loved the beauty and nostalgia of the property!! The location is perfect, it’s an easy walk to everything!! I highly recommend Fairmont Copley Plaza in Boston.
4/5
Good
Sadaf
07/06/2023
Overall good property to stay for a short visit to Boston. it is central and in a good location. The building is beautiful but parts of it are super outdated/old/tired looking and could use some love. The bar and restaurant on site are great and a good vibe.
3/5
Jessica
07/04/2023
Nice enough - but not again
The hotel is nice but too outdated for how expensive the rates. How can there still not be plugs near the bed in this day and age? It’s a huge pet peeve when a simple outlet is not available in a hotel room- it is vital while traveling.