5/5
Excellent
Suwitda
04/22/2024
Clean and friendly staffs. I love staying in this historic hotel to learn more culture and history of Boston. Very outstanding and unique experience. Safe and convenient to get to subway, shopping, dining.
4/5
Good
John
04/21/2024
Construction directly in front of hotel was not disclosed at booking. We would not have paid additional money for a front facing Cooley Square view room… when in fact there was no Cooley Square to actually view. Extremely disappointing. Also due to a “mechanical” issue with our room, we were not allowed to gain access to our room until well after 7pm. Not great after a long journey from the West Coast.
5/5
Excellent
Kathy
04/14/2024
Staying at the Copley is always a treat. Our room was wonderful, clean and appreciated the early check in as well.
5/5
Excellent
Kenneth
04/09/2024
There is a beautiful grand lobby and the property was quiet so I can sleep well despite being on the first level close to the streets. The room was spacious and comfortable.
4/5
Good
Elaine
04/08/2024
Excellent location and great accessibility.
5/5
Excellent
Nathalie
04/08/2024
Beautiful hotel in the perfect spot. My only critique would be the size of the bathrooms. Granted it’s an old hotel but the tiny bathroom is difficult to manage even for one person
5/5
Excellent
CHRISTIAN
04/07/2024
Excellent and very friendly staff.
4/5
Good
pamela
04/03/2024
Very comfortable; great location
This hotel is a bit dated but priced properly. The rooms are nice size and have good bathrooms. The service is outstanding. the location is very good from a business perspective if you are doing business in the city.
5/5
Excellent
Eduardo
04/03/2024
One of the most beautiful hotels I’ve stayed in. The staff made me feel welcomed and familiar. The food at the restaurant was superb as was the room service.
And then there was CORI the canine ambassador…what can I sey, simply adorable!
5/5
Excellent
Maren
04/02/2024
Beautiful, historic hotel in the heart of Boston, with outstanding service. The room was larger than average, with comfortable beds and very clean. The staff, from valet to restaurant provided outstanding service. We highly recommend!
4/5
Good
Erica
04/02/2024
Lovely hotel with exceptional staff who were gracious and helpful. With the exception of one bell hop upon my departure. He wouldn’t let me use take the luggage cart outside to the sidewalk to load my car so I had to carry my belongings from the vestibule to the sidewalk.
5/5
Excellent
Beatriz
03/25/2024
Location
5/5
Excellent
david
03/25/2024
fantasic stay :)
5/5
Excellent
Steven
03/24/2024
Excellent.
5/5
Excellent
Tracy
03/18/2024
I loved the beautiful architecture and cleanliness of the whole hotel. Staff were friendly and helpful. I would stay here a million times over!!!
4/5
Good
Katherine
03/18/2024
Staff were pleasant. Hotel clean and tidy. Breakfast was over priced and limited
5/5
Excellent
molly
03/17/2024
Great walkability, lived the wok bar drinks, food and vibe
5/5
Excellent
Darlene
03/16/2024
Beautiful historic hotel.
5/5
Excellent
Laura
03/10/2024
The hotel is a classic beach, the staff friendly with impeccable service attitudes! Door man was wonderful offering us directions and quaint conversation as we waited for our car. Oak Long Bar is classy and has great cocktails.
5/5
Excellent
suzye
03/04/2024
Satisifed in Boston
You cannot imagine how special they made you feel, Michael and John at the door were amazing, they remembered our names, always asked what we had done that day, Amanda at the front desk was extraordinary, very thorough with our check in and also remembered our name when we passed . Rooms were super clean
3/5
Verified traveler
03/03/2024
experience in that room was not worth the money
The room 145 looked old, air conditioning system was loud and cranky.
The bed and pillows were not very comfortable and I can hear everybody walking and talking in the hallway all through the night. I don’t think the experience in that room was worth the money we paid.
5/5
Excellent
Carmen
02/26/2024
Beautiful hotel!
5/5
Excellent
Marc
02/26/2024
Front desk was extremely helpful!
5/5
Excellent
Giovanny
02/25/2024
Great weekend getaway. Room are very clean and hotel is in and perfect location.
5/5
Excellent
Bryn
02/25/2024
Wonderful staff!
5/5
Excellent
ERIKA
02/24/2024
We did not have a lot of water in the shower also a false fire alarm sound at 5:00 am on our few days vacation.
3/5
Diego
02/23/2024
old hotrll
5/5
Excellent
Matthew
02/22/2024
Beautiful hotel with a fantastic staff. Everyone was welcoming and helpful. The location is amazing, an easy stroll to Copley Place, Newbury St. or the T to go into "Downtown". Really great, we will definitely be staying here again!
5/5
Excellent
Christopher
02/19/2024
The rooms were really nice and clean. The hotel had a great classic feel to it. Would highly recommend!!
3/5
Asif
02/19/2024
There was no hot water for showers. Terrible experience. Will not recommend anyone to stay.
3/5
Greg
02/18/2024
A wonderful old property that needs a big makeover.
1/5
John
02/11/2024
Hated everything about this experience and won’t be going back.
1/5
seema
02/10/2024
Terrible
Pillows were so so bad. My body and neck hurt with two sleepless night.
Bed is hard too.
Girl at the front desk looked like she was being punished at work. No smile.
The doorman pretty much ignored me when I have no suitcase to give him.
There was a time people would smile but I guess now they only smile with a twenty dollar tip. He never opened the door for me. Would not matter but I had a frozen shoulder and used my back to open and he sort of just watched.
Wow. America really needs to get back to being better.
5/5
Excellent
Laurie
02/06/2024
We had a very nice stay. The only thing missing would be optional snacks in the room.
4/5
Good
Laura
02/05/2024
Very comfortable and quiet room and great location. Torn decorative mattress cover and stained chair were detractors.Also no refrigerator. All else was very nice
3/5
Frederick F
02/03/2024
TV Cable etc along w Internet streaming is all out of date and rarely worked
3/5
Judith
02/03/2024
Bathroom space for cosmetics insdewate
5/5
Excellent
Isabel
01/30/2024
Excellent neighborhood and the staff are very kind.
5/5
Excellent
Todd
01/29/2024
Great place to stay - and the Oak Bar is awesome
4/5
Good
Karl
01/29/2024
The only thing that bothered me was the "Urban Experience Fee". Just charge me for the room and be done with it. I feel like it was a hidden fee that was just a gimmick. Apparently it is a fee from Expedia. I will be more careful next time and probably book a room directly with the hotel. The hotel was great. Expedia not so much.
4/5
Good
Diane
01/29/2024
Beautiful hotel...room is comfy, clean, and spacious. Beds are SO comfortable. close to all things Back Bay. Staff is warm and friendly. Helpful and give great suggestions.
Would like to see another option aside from the Long Bar...it was crowded, so made it difficult to stop in for anything to eat or drink.
Gold suite was beautiful, and comfortable, loved the espresso machine. would like to have seen more options with regard to snacks, rather than just hard candies and nuts.
5/5
Excellent
horacio
01/29/2024
Everything
5/5
Excellent
Kristy
01/24/2024
Beautiful historical hotel in a lively area of Boston with plenty of restaurants, bars, and shopping in walking distance. Staff was very friendly. Room was quiet and clean.
4/5
Good
Jodi
01/22/2024
Just Okay
Great location. Our room had some ripped carpet but was otherwise clean. Good size rooms in older hotel. Staff friendly. Parking expensive and not many other choices in area that are less expensive. Overall, I would stay again but many other hotels in the neighborhood to choose from.
5/5
Excellent
Lara
01/15/2024
This is a beautiful historic property. Many important people, dinners and celebrations have been held at this hotel from my reading online and through looking at framed (possibly reproductions of) historic documents in the hotel's hallways. A framed document in the second floor hallway (looks possibly like a reproduction of an old advertisement), shows three Plaza Hotels together - NYC's famous Plaza Hotel, The Savoy- Plaza (was also in NYC - demolished mid 1960s), and Copley-Plaza. Reading the history of the hotel online, the hotel was designed by Henry Janeway Hardenbergh, who designed The Plaza. Our room's doors appeared old and possibly original. Our room's bathroom door knob had a Plaza emblem on its old door knob (the mirror image "P"). Was this part of a collection of Plaza hotels back in the day? I cannot find information about the hotel's original owner. The the lobby and restaurants and other first floor rooms are absolutely stunning. The hotel is next to the historic Boston Public Library and a very easy walk to many shopping and dining options. Our room was beautiful, spacious and clean. The service from the front desk staff was outstanding. It was such a treat to stay here. Highly recommend!
2/5
Judy
01/11/2024
Already told hotel manager:
Leak in ceiling-wet carpet
Heat went off during night
No water pressure in shower
3/5
Sergey
01/10/2024
Its really old! The rooms smells bad . Feels like its smell like mold. Also at breakfast at OAK they gave us sour musli. So very disappointing experience
5/5
Excellent
Janet
01/09/2024
Excellent service from the moment we walked in.
Room was extremely comfortable… pillows and beds.
We loved meeting Corey the hotel dog.
5/5
Excellent
Bernadette
01/08/2024
We had a great stay. The hotel is new and in a great location. The room was very nice. The room was kinda dark. I hoped for more sunlight. Bathroom was small. Otherwise wonderful stay
4/5
Good
Jesus
01/08/2024
Great staff at an excellent location. The Oak Room is a fun option for a bite and a good cocktail
5/5
Excellent
George
01/02/2024
Great experience!
What a great place to spend New Year’s Eve! Everything about our stay was excellent!
5/5
Excellent
María E
12/31/2023
Aristocratic experience
Very friendly staff
2/5
Erick
12/30/2023
My experience at this hotel was more or less, the service was slow, they charge you for everything, WiFi internet 10 dollars per day, valet parking 69.99 per day, apart from that you have to wait for them to bring the car almost 40 minutes, if you order food They charge you 8.00 for delivery to the room, plus the room had no towels and the sheets were stained and had a strong smell of Clorox. The hotel is not that modern, only the lobby is nice, the restaurant more or less not for the food but for the service. I'm from Palm Beach and I've been to better places.
4/5
Good
Blas
12/28/2023
We just spent a night but had a great time with our kids. Loved that breakfast was included and that Copley place and prudential center were walking distance. Rooms were great, bathrooms could be updated. Staff was on point and very nice to us. My kids loved the hotel pet lab in the lobby.
5/5
Excellent
Peter
12/26/2023
Beautiful and elegant.
But rude bartender.
5/5
Excellent
George
12/22/2023
Beautiful property, will likely stay again.
4/5
Good
Susan E
12/21/2023
Loved the hotel and the service was stellar. The room I had was clean and comfortable but it could do with a good renovation. The TV was small. Everything else about my stay was very good. The hostess in the restaurant was lovely and kind as I was dining alone.
5/5
Excellent
Patrick
12/17/2023
Spectacular experience for my husband and I.
3/5
Mary
12/13/2023
I have stayed here many times. I was disappointed with how they collected their payment. First they said they would not charge us until we arrived. Yet, a few weeks before I arrived, they charged my credit card for the first night. At arrival, they asked us for a credit card for incidentals. Instead they charged the remainder of the stay on the card immediately. We finally got it straightened out at departure. They should be more honest on how they wish to be paid. also, the front desk personnel were not that helpful on directions or information regarding time to the airport. We also had difficulty using Wifi.
5/5
Excellent
Deborah
12/01/2023
The Fairmont Copley is one of our most favorite places. Device is amazing and friendly, it is beautiful but comfortable, the beds are amazing and they are not only very dog friendly but they have there own dog. It is also a great location in Boston to explore everything you need to see. You can walk or hop on the T (just. block away). Lots of restaurants within 8 blocks that you will not want to miss.
5/5
Excellent
Robert
11/26/2023
Highly recommended! We will return
5/5
Excellent
Jacqueline
11/20/2023
Great location, amazing staff!! Beautiful property!!
4/5
Good
Andres
11/17/2023
Non working outlets, non working TV , broken handle
4/5
Good
Elizabeth
11/15/2023
My only comment is the trash was picked up in the middle of the night. The trucks were loins and it lasted for a long time.
4/5
Good
Denis
11/08/2023
Only a minor issue- coffee is difficult to find.
5/5
Excellent
Jayne
11/04/2023
Lovely old Bostonian hotel, amazing lobby and loved the bar/restaurant area.
5/5
Excellent
John
11/04/2023
Would stay again.
5/5
Excellent
Kaylynn
10/30/2023
A grand old hotel with lots of charm. They don’t make them like this anymore. Great location. Walkable to most locations to see in Boston.
5/5
Excellent
Lisa
10/30/2023
The best hotel in Boston. The Bellman and Porters are what help to make it wonderful. They not only do their specific jobs, they go WAY beyond in helping guests with any of their needs. I would like to especially recognize Mohammad, who was wonderful. Give him a raise. He gave me his umbrella when it was raining so I could walk to dinner, greeted me with warm welcomes after returning from days away, assisted with directions, cabs, cokes and anything else we needed. Fairmont, you are very lucky to have such wonderful employee. He deserves special recognition. Lisa from Mississippi. Thank you for making our stay so enjoyable.
5/5
Excellent
jody
10/29/2023
Jesus at front desk was the best. Very polite and accommodating. You want your best front line and you got him. Great experience and beautiful hotel
Frank P. 403
5/5
Excellent
Linda Marie
10/28/2023
Love this place - the Oak Room is such a nice place to have a drink and set out on your day !
2/5
Sylvia
10/26/2023
If you are going to visit Boston I would suggest you book at another facility. The staff has no hospitality experience and the hotel is in need of renovations and deep clean. Not to mention that we had our room late, and that multiple wedding events prevented all guests to be able to get a coffee or meal at the restaurant as wedding guests were crowding the public space. All and all a terrible experience.
5/5
Excellent
JOHN
10/26/2023
A very nice stay. The staff is excellent, friendly and very helpful. Particularly Rudy in the breakfast lounge.
The only shortcoming was the food in the Oak longbar. Expensive and close to inedible. The clam chowder was the worst we’ve ever had.
5/5
Excellent
Danielle
10/23/2023
Great place to stay
5/5
Excellent
haris
10/23/2023
Great hotel, ambiance, and staff!
5/5
Excellent
Rubencio
10/22/2023
Service was excellent.
5/5
Excellent
Terrence
10/22/2023
All our direct encounters with staff were excellent. One lamp in the room was inoperative we were told why the room refrigerators are not accessible. Why haven’t they been replaced?
5/5
Excellent
Daniel
10/22/2023
The Fairmont Copley’socationC facilities and staff were perfectly suited to our all too brief opportunity to enjoy their eamenities. We look forward to out next stay when we can spend more time there.
4/5
Good
Abdolkarim
10/20/2023
As stated above
4/5
Good
Thomas
10/19/2023
Front line staff
Front line staff uninspired and not customer motivated. They look and act bored. Stood at the counter a couple of times and they didn't even look up for over a minute. Both front counter and valet.
5/5
Excellent
Randall Carlton
10/18/2023
Nothing I didn’t like about it. It was all good!
5/5
Excellent
Susan
10/14/2023
The Fairmont is beautiful!
5/5
Excellent
Frank
10/13/2023
the history and beauty of the property and the staff were excellent
5/5
Excellent
Molly Underhill
10/13/2023
Lovely area, beautiful hotel!
5/5
Excellent
Kirsten
10/11/2023
The park across from the hotel was under construction. It will be very nice when that is complete. We were able to walk everywhere, it was very convenient. The room was spacious and clean. The staff was very friendly. We would definitely stay here again!
5/5
Excellent
Maryam
10/09/2023
Second time at the hotel and we love it!
5/5
Excellent
Melanie
10/09/2023
Very beautiful property and large rooms. We checked in at 1am and the staff very nicely welcomed us. Definitely will stay here again!
5/5
Excellent
Verified traveler
10/07/2023
Fairmont Copley Plaza - We’ll be back!
Gorgeous historical hotel in the heart of Boston. Stunning interiors, spacious well-appointed rooms. Spectacular Lobby bar.
Service on the Gold Concierge floor was impeccable.
5/5
Excellent
mark
10/06/2023
Staffing service was great. Great location .
4/5
Good
Anne
10/05/2023
This hotel is very elegant and represents old Boston. The atmosphere makes you feel special. I also have many memories connected to this hotel.
4/5
Good
Tony
10/01/2023
The property is located in a great area. The staff were great. Our room was small and the carpet was dirty and sticky.
5/5
Excellent
Oliver
09/26/2023
fabulous hotel
great hotel
5/5
Excellent
Oliver
09/25/2023
fabulous
it is simply fabulous
5/5
Excellent
michelle
09/25/2023
Cori was the best !
Beautiful Hotel in perfect location to everything we wanted to see.
5/5
Excellent
Jeffrey Neal
09/25/2023
Loved the hotel. So beautiful, staff was great and location convenient to everything Boston. So glad we chose to stay at the Fairmont.
5/5
Excellent
Jeannette
09/24/2023
Great place and great location
4/5
Good
Shirley
09/24/2023
I picked this hotel for its location, right on Copley Square. It was one of the least expensive in this area, but still seemed overpriced for a very basic room. The lobby is spectacular, the rooms have been renovated and upgraded but still seem old. The room was very comfortable. Not all the electronic connections were working, but there are enough outlets that were working to charge my devices. What I did not know until I arrived was that Copley Square itself, which usually has nice landscaping and views of this hotel, the Boston Public Library, and Trinity Church, is undergoing a massive reconstruction and is all dug up and fenced for at least the next year. Since my room had no view, it didn't matter as much. I was impressed with staff; housekeeping greeted me on arrival and departure, the doorman was helpful with directions and hailing a taxi, checking in and out was fast and easy.
3/5
Neil
09/24/2023
Doors stick, poor room lighting, furniture in good condition, very small sink, toilet very low—needs update to taller height. Staff were polite knowledgeable and efficient
3/5
LEE MAN CHEONG
09/21/2023
Great location!
5/5
Excellent
Susan
09/21/2023
loved this property and the location. The bar is such a great spot to have coffee, a cocktail or lunch. Will definitely be coming back!