Clean , friendly staff , close to Boston , food options near by
Very clean and nice, seemingly modernized rooms
Lobby smelled weird and our air conditioning in our room never changed temperature
Clean, quiet. Staff very pleasant ant helpful.
Clean and nice service
They are clean
This is my second time staying and check in was easy and quick. Room is clean and staff is helpful and friendly
The room was clean and the breakfast had a nice variety. The room was small compared to other hotels in the same price range.
I loved the open areas around hotel and my views from my window specially with the fall arriving giving us a mosaic of color on the trees as they turn into their fall color. This area is good for people who has a car and does not depend of transportation or taxis, ubers, etc.
It didn't surprise me, which is very good these days. The quality of everything (room, service, breakfast, etc.) was good which makes it a perfect choice for a business trip.
Breakfast included was nice with hot and cold foods.
Clean hotel with professional and friendly staff.
Very modern, clean, extremely comfortable
beds. Great breakfast.
I always stay here when I travel to the Boston area.
We love staying at this hotel.
Awesome staff. Great room and comfortable bed.
All you can eat cinnamon buns and bacon! Wow
Clean uneventful. Room was very very small and I felt as if I were in a closet.
The staff was extremely nice. I liked the free toothpaste! The breakfast was quite good. Everything was very clean. The bed was comfy.
Everything was perfect. Special recognition for the staff, as the computer system was down.They were forced to handle everything the old-fashioned way, yet their courtesy and professionalism never wavered, particularly at check-out.
Nice place to stay near I95
Great spot to be based just out of Boston, suited us well as we set up our daughter for college with Ikea and Target etc nearby
Liked: Nest, clean fresh smelling rooms
Had to cancel for covid reason. Wasn't allowed a refund cuz of your unreasonable cancellation policy. Never again will I use Expedia
Came for college visits in Boston area and stayed in Waltham since it's more convenient for parking, cheaper and had free breakfast.
Close to restaurant row and the room itself was great as well as the staff
Bathroom very clean, bedroom set up, dining room set up is poor, limited choice of food items at breakfast time.
Otherwise keep it up improving.
Clean, well arranged. Laundry a plus and staff provided us soap. Great breakfast and actually good coffee for a hotel.
Nice hotel. Easy access on and off highway.
Did not like the room located right by elevator
Only stayed one, short night, but was very nice place to stay near Hwy 95.
Quick trip to Dana Farber
We were in Boston for a Dr. appointment and we’re looking for a hotel that was easy to get to and not far from Brookline . This was a perfect fit. Easy off I 95 and 30 minutes from Dana Farber. Clean comfortable and had a good breakfast.
We thought the rate was 159. When we got there it was 189.
Awesome place to get a good night sleep
Everything was just fine. Nice room. Good breakfast. Easy parking.
Pros: a lot less expensive than staying in Boston Proper, decent breakfast, easy highway access
Cons: the bathroom - no water pressure and no counter space, the bathtub had rust on it, towels akin to sandpaper, hotel is kind of stinky
Nice modern rooms, very clean and friendly helpful staff. Easy check in
The room was super clean. The staff were very nice and breakfast was very good too.
Comfortable, quiet and clean
It was a last minute trip for a medical appointment. We needed two rooms and were able to get them next to each other which was a huge plus. The beds were very comfortable, and the hotel was very quiet which was greatly appreciated by the family member who had the medical appointment. We would definitely stay there again if the occasion required it.
Very conveniently located off I-95 and I-90.
The AC did not work in the room we were assigned. Maintenance was responsive and considerate. We were moved to a room with one bed instead of two. The bedding is ripped. The room service was responsive and the front desk staff is hit or miss. Nothing was offered for being inconvenienced and moved to a different room.
The room was OK but it has a Japanese style sliding glass door on the bathroom and it makes it very difficult to use. The second floor has an additional 10 steps down to get to your room where we were. The breakfast was average but adequate.
Clean, comfortable bed, good breakfast, and friendly staff.
Friendly and efficient staff at breakfast and check-in. Room was clean and updated.
Good Hotel with One Big Problem
Good hotel about 20 minutes from Boston. Hotel has free wifi (which didn't work everywhere), breakfast and parking. While the hotel was good and I would recommend it, for some reason the bathroom has a sliding door instead of a regular door. The sliding door has large cracks on the side of it and if someone is in there you can hear EVERYTHING. Not cool!
Can always count on a Holiday Inn when I travel across the border
Staff friendly and helpful. I stayed 4 nights lady working breakfast area always had a smile and was very helpful.
Clean and quiet
Clean hotel, friendly and informative front desk attendant
Close to our destination. Nice.
As always it was a good property. Very clean, and everything was in order.
Shower head score 9/10
Great location for what I needed. Lots of parking and a good restaurant & bar across the street. Fine dining within walking distance. Front desk was efficient, polite & helpful. Same as I have experienced at other ING hotels.
I will be back there next week.
Very pleased with Our one Night stay
I was impressed with our room and the bathroom. Everything looked to be upgraded from other places we’ve stayed before. Rain shower fixture, cleanliness of everything. Big screen TV and comfortable mattress. Soap, Shampoo, and Body lotion dispensers were a nice touch! Loved the pancake maker at breakfast! Elevator was located conveniently to our 3rd floor room. Ice maker in good working order!
The restaurant at the Best Western that is just across the street (more like a driveway) is among the best in Waltham. It is only a few hundred feet away. Expedia only allows you to designate trips as being say business or leisure. This was for neither but for a medical procedure the next day.
Standard business room. Tons of connectivity and work space. Very clean and bright.
Like the hotel easy parking!
Easy to find, park and check in. Restaurant across the street for dinner. Quiet rooms and comfortable beds. Would def recommend!
it's a clean and comfortable hotel, we enjoy it
Very clean and such comfortable beds!!!
This was my second stay at the hotel. Everything from check in to breakfast and check out was terrific. I would stay here again.
It is a very convenient location for a Boston visit.
Property very nice and clean ,staff was very polite would definitely stay again
Been here many times, always great
Great experience and comfortable stay 👌
I had no issues with my stay
Very spaceishh nd quiet no one ever bothers you ! I loved it
Property was clean and staff was friendly. Breakfast didn’t have much and they close it up early they said it ended at 9:30 but they already had stuff packed up by 9. Other than that everything was fine it’s a nice hotel to stay at, just nothing to do around the area if that’s something you’re looking for.
nothing great property
Nice place !
Hotel clean and comfy. Breakfast very good
Clean rooms, newer amenities
The hotel was great. The bed was actually very comfortable. Even though Expedia screwed up my reservation, the hotel was able to straighten everything out, and they were really great about it.
My husband had early (6am) surgery the next morning, so we needed to check out at 5:15am. The hotel was great, they got me a yogurt to take with me and were really accommodating.
Excellent experience, very clean and comfortable.
Excellent Hotel, is very clean, good breakfast. Excellent fitness room.
As usual, a great stay!
Always clean comfortable
Great hotel. Very clean. Feels new.
Always clean, comfortable
it is a good place to stay.
Clean, comfortable, good water pressure.
This is a nice hotel in a hotel-heavy section of Waltham. It's comfortable and clean. The shower has decent water pressure (a great many other hotels in the area do NOT), and the shades are reasonably good at keeping the light out.
If I could think of one or two dings they would be that (a) the hotel labels itself as extended stay, and not without a kitchenette you're not, and (b), if the shower head leaks ever so slightly (like mine did), when the droplet hits the metal plate over the drain the sound is LOUD, enough to wake you. I *just* figured out that was the source.
Convenient to the highway (128/95)
Very nice and clean. Staff was great.
Easy to get to, lots of parking, convenient to meeting site
Very friendly and helpful hotel staff members! Nice hotel, reasonably priced.
Very clean and comfortable. Only complaint was we asked for veteran discount and was told no because we used Expedia. That was kind of a bummer because everything is so expensive we try to save where we can. Place was great though!
Breakfast area was good. Breakfast staff, lady, was soooo nice and welcoming!!!
Attentive staff & Comfy beds
The room was small but beds were extremely comfortable! The two double beds were really only accessible from one side which is not ideal but COMFORTABLE.
Staff were friendly, helpful & there was a manager overseeing the Reception & Breakfast area which I have not seen in any Hotel for a very long time! Breakfast area was maintained by staff and well stocked & kept clean.
Enjoyed our stay!
We really like our stay. The room is really spacious, clean and comfortable, and the breakfast was very good too. Great jobs!
It was very nice place. Specially liked the breakfast.
Attractive premises. Room was stark in appearance. Window didn't fully close, letting in ourside noise and cold air.
*Worse of all*, I was placed in a room next to major electrical equipment, which pulsed away, ratting the floor and walls, all night and day. This was Room 627.
The white shade on the bathroom light was stained in multiple places with large yellow spots. The wood beneath the sink looked very worn and old, and nearly fell off when I was close to it.
"Nature" coffee in room undrinkable. This isn't the Holiday Inn Express chain I've known and valued for decades.
Hotel was convenient to highways we needed on a trip between two locations. Staff person at check in was very efficient which was great since we were running late for the event to which we were traveling.
Customer service was great. My room was great. I loved the bathroom set up. Good location. I’d recommend.