5/5
Excellent
Julia
01/20/2024
I definitely visit again.
1/5
Lisa
01/13/2024
When I got there the power was out. Also there was no hot water in the bathroom sink.
5/5
Excellent
Christina
01/01/2024
I don't have any thing bad to say. The service was good, I felt safe. I slept good.
1/5
Verified traveler
12/28/2023
The front desk was nice but the room floor was sticky, beds looked unkept we ended up leaving 3 hours in.
5/5
Excellent
Sharon
12/08/2023
It was ok!! There was some loud people in hallways frightening!! But it was ok!!
5/5
Excellent
Clemente
12/02/2023
I like to stay here
5/5
Excellent
Christopher
11/30/2023
Good value
4/5
Good
Luis
11/24/2023
The front desk guy was acting weird and he even locked my card for no reason but les say it was an accident, the morning girl was nice,they said the offer breaksfast but they only had coffee and last day they didn't had coffee.
5/5
Excellent
Janice
11/22/2023
No complaints
5/5
Excellent
Janice
11/21/2023
No complaints
4/5
Good
Christopher
11/07/2023
Decent hotel and an affordable rate. Good place to stay.
5/5
Excellent
Christopher
11/06/2023
Great staff
1/5
Levan
11/05/2023
Horrible HORRIBLE stay last night. (I have pictures of everything as well if needed) The first room I had was being worked on with paint everywhere.
2nd room had Roaches, stains in bed sheets/showers. A/c leaking a lot of water upon entry. No T.v. When asked to switch again the agent said no he can’t. (Rooms was available, then told me to wait for maintenance (never came) by far the worst and experience and customer service. All
Rooms had one towel. Absolutely horrible experience.
1/5
Verified traveler
11/05/2023
Do Not Stay Here
The hotel was not clean. There was no heat in my room. There were dead bugs in the shower and on the floor. They also had heavy traffic in the hallway all night.
1/5
Tiesha
11/05/2023
No
The heat didn’t work my room was freezing cold when I told front desk he told me I had to wait till 12 at 12 it was a different front desk and he said he didn’t know what I was talking about. At first I thought it was people having a party in the hallway at 4 am but no it was the room next door you’d swear they right outside my door. The mattress was so nasty I brought my own sheets though and the phone was connected to nothing with no fire alarms I just couldn’t bear how unsafe.
2/5
Cincelia
10/23/2023
Foul me once
This was my second stay at this hotel. The first time I stayed it wasn't that bad. This time it was worse. The room wasn't that clean the bathroom smell of moles. When you turn the heater on it smell like smoke. There was no microwave in the room. It was only one in the lobby and it did not work very well. The mini fridge in my room was half clean.
2/5
mark
10/23/2023
if all you need is a bed to crash in this is the place!
4/5
Good
Joshua
10/23/2023
The hotel like an old and bored into room
2/5
Mustafa
10/16/2023
Overall cheap but a bad experience
5/5
Excellent
Ariel
10/16/2023
Accesible
3/5
Maxine
10/15/2023
WiFi wasn’t available towels and sheets were stained as of the last person had a nose bleed and they just fixed the bed right after. First night I was scared because the room across from me had just gotten robbed .
3/5
Ernest
10/14/2023
I liked that check in way prompt. I disliked that it took about 5 minutes before warm water came out of shower head. And only had one shower towel.
5/5
Excellent
mark
10/11/2023
a very nice place
5/5
Excellent
Jamial
10/11/2023
Great stay
3/5
Karen
10/09/2023
Review
There were holes in the walls, finger prints in the bathroom, flickering lights, one chair, tables and desk were falling apart, luggage rack was half broke, and the hangers were sticky. I didn't take photos because i didn't want to remember this yucky stay.
2/5
Anna
10/08/2023
We didn’t feel comfortable sleeping on the sheets as they were clearly dirty.
4/5
Good
Joshua
10/07/2023
Its oks for hotel been oldest
4/5
Good
Linda
10/07/2023
Needs better housekeeping
4/5
Good
Paul
10/07/2023
Yes
2/5
Keyosha
09/30/2023
Room was partially cleaned towels were on the floor and trash cans were full of used feminine products. Remote control volume does work the entrance smells like pee and mold and water damage walls that are actually finished are paper thin water pressure is low and is blatantly busting out of pipes. I stayed 8 hours just to sleep it was terrible never again the air conditioner was so loud that you should just sleep next to a every half hour car crash and it pops on randomly times. The customer service guy was all dismissive and nonchalant.
4/5
Good
Ana
09/28/2023
The property was easy to find and was affordable for our party of 9. The bathroom stunk of urine and the bed sheets had a stain on it. The tv remote was missing a battery so when I went to get a battery, found out the battery did not fit, so I was given a replacement remote that did not work. Overall, if you just need an affordable place to stay for the night, it will do, however they can do better on cleanliness.
2/5
Shantea
09/27/2023
The room I received has a pest issue. I called the front desk and they immediately gave me another room with no hesitation
5/5
Excellent
Joshua
09/25/2023
Its nice discount price the room
1/5
Amber
09/11/2023
Sheets and towels were stained and dirty. Brown shower water. Felt unsafe
1/5
Mayumi
09/10/2023
There was blood on the sheets. The towels were also yellowed. The floor was sticky and uncomfortable. We were so disappointed. Please improve them.
1/5
GURUNG
09/08/2023
it was not a good experience
5/5
Excellent
Clemente
09/07/2023
Always good 👍
5/5
Excellent
Benjamin
09/07/2023
Acomodating front desk
2/5
Alexander
09/05/2023
Needs substantial repair
The hotel needs a lot of repair work. The taps were loose. Bugs in the wash room. I have stayed in similar hotels but this is not worth the money paid
1/5
Matthew
09/03/2023
DO NOT STAY HERE. IT IS DISGUSTING. they must have photoshopped those pictures, or they were taken years ago.
I can sum this hotel as follows: a sketchy motel 6 if nobody took care of it for years.
The staff has an attitude about everything. Even the vending machines don’t work.
3/5
Denise
08/12/2023
I had no issue finding a parking place right outside the main entrance. The desk clerk didn't exude friendliness and was difficult to understand due to having a heavy accent. He also spoke quickly and softly so it was hard to understand what he was saying. He didn't mention that the WiFi password on the jacket of my passkey at time of check in (I came back to the desk to ask, then he told me). On the upside, the clerk quickly accommodated my request to move rooms once I discovered the first room smelled of stale cigarette smoke and the bathroom looked rather gross. The second room was fine. I like that the room had a mini fridge (wasn't mentioned in the posting). The air conditioning worked well and easily adjustable. The common areas had an odd smell that I couldn't quite place. This is definitely a budget operation but the lower cost made it manageable.
1/5
Juanita
08/07/2023
The room was discussing and had blood stains on the wall. Changed rooms and it was worst. And bath had mold on the tiles. Bad bad, dirty . The sheets were full of cigarette burns. And looked like they had been used. I would not recommend this hotel to stay.
1/5
Cassandra
08/06/2023
As soon as I got there it looked run down which is fine but when we got to the room there were literal blood stains on the wall by the bed frame. Disgusting. Also, I left my Nintendo switch on the bed and was gonna get it later that same day, but when I called the hotel they said they didn’t have it but I know I left it. They stole it and continue to use it (I can see the stuff they buy) do NOT stay here. It’s not worth it no matter how cheap.
1/5
Jose
08/01/2023
Not recommended
Well it was a dirty towels and bed we checked out the next day and unwelcoming area and service was unprofessional
1/5
Abdul
07/31/2023
It was honestly a horrible and awful place to reserve a room under any circumstances. I was dissatisfied a d regret the fact of me reserving at this hotel suite .. Fairbridge Inn Express in Melrose Park, Illinois.
5/5
Excellent
Jennifer
07/31/2023
They were kind
1/5
Avinash
07/31/2023
Worst
1/5
Olontae
07/31/2023
Disgusting
2/5
Aisha
07/31/2023
Our room had dirty towels and bedding. When we asked for the sheets and the bedding to be changed it was not
3/5
William
07/26/2023
The parking is weird, they got a gate that has no access and barely no parking. The smell of marijuana in the hallway is powerful and the smell gets in the room, you have people screeming and making loud noises on the hallway between 12am and 3am that will not let you sleep.
2/5
jamane
07/23/2023
service and cleanliness could be better. always one wash towel in room. (if it's clean)
5/5
Excellent
Jose
07/20/2023
Staff are wonderful and pretty easy-going.
It’s always a good experience
1/5
Adam
07/05/2023
Terrible service all together
2/5
Clifton M.
07/03/2023
Still low rent
The people are very nice, the bathroom are discussing, the tv doesn’t get the channels that it should my ac worked sometimes, when not it was blowing but stuffy, the place shouldn’t be a 1 star, but it is.
5/5
Excellent
Jermaine
06/28/2023
Alot of construction but very accommodating.
1/5
Marciana
06/23/2023
I called and was told everything would be fine with me and my children, when I got there I was turned away and did not get my refund, which in turns left me and my children to stay outside the whole night.
4/5
Good
Cinthya
06/22/2023
He was a good place to stay
1/5
Greg
06/19/2023
The attendant was rude, not understandable. Day one entering the room the towels, face cloths and sheets are stained, looks like blood and feces. The bathroom light was not working. Expressed to attendant to change room, was denied. He said he would fix light in morning and replace sheets, towels with clean ones. The next evening the light still not fixed, the towels and face cloths I had on the floor were folded and placed back on counter with the stains still there. The bed was made, no sheet change, the stains still same area. Truly the worse hotel experience I ever had. Get what you pay, the rates were still over a hundred a night. I wouldn't stay there for free.
2/5
Parker
06/13/2023
Beware. You get what you pay for. Not one good thing I can say about my stay.
1/5
TAYSHA
06/11/2023
Roach
The place looks like it’s owns roaches
2/5
William R
06/09/2023
POSITIVES: good front desk staff, sometimes harried by being alone at busy times. Bed, pillows comfortable. Linens clean, fresh smelling. AC working well. New floor vinyl seemed clean (not a dirty rug). Largely quiet except for inconsiderate guests in hall. NEGATIVES: bath full of fleas/small flies. Hair on floor. Human waste at base of toilet. Need vacuuming and not just wet mopping; both needed; down on hands and knees wiping needed. No wash cloths. No housekeeping during 2 day stay. Walls, woodwork need replacement, updating. Common areas (entrance, halls, elevator) desperately need rehabilitation. Attention needed to key card activation as card failed on 2nd nights. Somewhat difficult to access from highways/streets. Not pleasantly walkable area due to heavy traffic on streets. Public bus present but not easy to access on foot. An old facility run down in need of investment in repair, renovation, improvement . . . but that would cost guests more to finance.
5/5
Excellent
PHOENIX
06/06/2023
Love the staff
3/5
Jacquelyn
05/30/2023
Nasty
We found a roach a pond Arrival and also the water was not hot. It was warm, very uncomfortable, but was hard to find another hotel so late at night.
4/5
Good
Verified traveler
05/29/2023
Needs a LOT of repair but staff is kind.
The staff were kind and helpful. This is an older property that needs a LOT of work. My room was cleaned okay but common areas aren’t vacuumed. Most
people would not be comfortable here. I would never bring my family here. There is a lot of peeling paint, stains on the walls and other things that need repair. No bugs thankfully, but still felt like such a mess. I travel full time so I stay at a lot of inexpensive hotels. Properl was a mess but staff was so kind to me when I was there.
1/5
Charita
05/29/2023
Don’t go to this hotel it’s nasty
The rooms was nasty no towels in the room
1/5
Anna
05/29/2023
Very disappointed and it’s disgusting.
Absolutely horrible, dirty, nasty and disgusting place to stay. I was so shocked that Hotels.com has this property on their website. I have used this website for years and have never been disappointed til now. The pictures that this hotel is using must be when they first opened up years ago because there is no where in the hotel that looks anything like the pictures now! Horrible place to stay even to just get a few hours of sleep.
3/5
Erick
05/25/2023
I didn't like the shower to dirty
1/5
Holly
05/18/2023
Probably the most disgusting hotel I’ve ever stayed in. There was mold, stains on the bed, and the bathtub had a giant pool of brown stuff at the bottom. We showed a picture to the front desk and requested a refund, as we were going to find a different hotel to stay in. They said to contact Expedia and then they’d give us one, but a day later, declined our refund request claiming we stayed the night there. Absolute nightmare all around.
2/5
Aaron
05/15/2023
Very old and run down
1/5
Juan
05/14/2023
Sticky floors, extremely dirty bathroom, unexplained stains on the walls, moldy mattress are just a few things to mention. No hot water, no pressure to shower, dirty linens... Just awful, do not recommend, will never stay again.
1/5
Mark
05/13/2023
The internet hookup did not work my entire stay there. Three times during the day I had to walk to a nearby Dunkin’ Donuts for a hook up, which was then perfect. The staff at the hotel counter pretended he didn’t know the real problems with the Wifi. Despite what they say on their webpage, there is NO wifi setvice ay the hotel.
1/5
Dantrell
05/10/2023
This was the most disgusting hotel I’ve ever been apart of
2/5
Jason
05/08/2023
The rooms are dirty stuff was ignorant there are dirty towels in the room and I asked for a new towels and he wouldn't give me towels he kept giving me a hard time somebody was doing plumbing in the bathroom and left the bathroom and shower and nasty dirty with what dirty suicide
1/5
Michelle
05/07/2023
There was mold in the shower, ants in the bathroom, the chain on the door didn’t work and the table in the room is falling apart.. I had a non smoking room with cigarette burns in the blanket… I was genuinely scared someone could break in due to lack of security on the door
1/5
Jean
04/17/2023
so not go
It was dirty, unattractive, the phone was torn out of the wall, and there were bed bugs under the sheets
1/5
Jaime
04/12/2023
There was no running water, I was told the pump would start and I had to wait an hour.
They provided another room, eventually the water turned on. The water came out yellow and the bathroom/room conditions were very unpleasant. Stains all over the walls, especially in the bathroom.
Hallways are dirty.
1/5
Kwamisha
03/30/2023
This is the nastiest place I ever been in and my life omg I couldn't believe the smell in the condition I lived 2 hours away from where I was coming from I book this place want there first off the hallway stanks like pee in the condition the rooms are in wow how dare they even have this online to book I want home the same night gave them they key card ge tried to give me another room like it's gonna look any difference never got my money back wowww I just couldn't believe it HONEY PLEASE
1/5
Kamie
03/25/2023
People hanging around inside and out unable to understand staff didn’t have reservation I made dirty room no ashtray
1/5
Rudy
03/21/2023
Nothing unique or good to say. Place had ants and stains on the bed sheets. Mold was everywhere. 0/10
1/5
MOHAMMED NASEER
03/18/2023
No hot water, no towels & bed sheets clean front desk not good
1/5
Shannan
03/07/2023
Need a refund I will never tell no one to stay there
1/5
Marvin
03/07/2023
Need to be rebuilt and cleaned out. Roaches and ants and hair was everywhere.
1/5
Yazid
02/21/2023
Rooms are in bad conditions
1/5
Erica
01/03/2023
Would not stay here again
1/5
lesly
01/02/2023
Bad experience
The ac did not work the room was super hot they couldn’t help with the situation
1/5
Sharita
12/31/2022
The walls are dirty, the bathroom is disgusting I had to clean the bathroom up myself. Tub drain was clogged. The floors were dirty. It was a nasty mess. I will not be staying there again.
2/5
Agatha
12/23/2022
Rooms are dirty, very old mattress was almost black, old nasty towels, walls need fresh paint, bathroom was dirty
4/5
Good
Dorian
12/23/2022
It was good stay for the price
2/5
Joseph
12/22/2022
Was charged 70 dollars for the room and there was no towels so went to office was told have to wait for housekeeping in the morning I was like they should have already been in there paid money and can't even take a shower what a rip off
1/5
Danisha
12/19/2022
Rooms were very nasty, staining on walls, pillow cases and towels were dirty. I found dried blood on one pillowcase.Needs to be shut down
1/5
Verified traveler
12/04/2022
Wasn’t very clean there was stains on the bed sheets I went to ask for new ones they said they didn’t have any there was nats in the bathroom my room key didn’t work
2/5
RICHARD
12/02/2022
advertised as 3 1/2 stars - more like 2 stars
1/5
Joshua
12/01/2022
Room is dirty holes is walls stains in toilet towel dirty sealing is falling apart.
3/5
Douglas
11/27/2022
Cheap, and you get what you pay for
Friendly staff, but there were lots of little flies in the bathroom. The room was otherwise clean but sparsely furnished.
1/5
Yvonne
11/27/2022
Hotel was nasty . never ever stay there again
1/5
Juan
11/25/2022
It is more cheaper to pay there than with expedia
1/5
Jessica
10/31/2022
Absolutely filthy, unsafe, and unfit for human occupation. There is no way this building is in compliance with local safety codes. There are definitely people living here illegally or something illegal going on. STAY AWAY
1/5
MICHAEL
10/25/2022
Disgusting and run-down, it's seen better days
Lesson learned: Actually read the Hotels.com user reviews before booking a room. From the photo, this LOOKS potentially nicer than a Motel 6, etc. below/in its price range. The Fairbridge is a cheaply constructed 1980s/early-90s-vintage building literally coming apart at the seams, with stained flaky paint that smells of the cigarette-smoking era in which it was last painted. The first room I was in had grime and hair on the bathroom floor and had no towel bars/hooks to hang the brownish-white towels. I got relocated to a second room with a slightly less disgusting bathroom that also had the gnat problem described in another review here. The second room had crumbs and sesame seeds on the floor and was missing the bar to hang shirts/jackets on that the previous room had (I had fortunately brought my own hangers) The dinginess was creepy and depressing. The guy at the front desk was reasonably friendly though, and made no fuss about me canceling the remaining nights of my reservation and getting a refund. And hotels.com customer service was also helpful in letting me switch hotels, but this hotel is so nasty that they really need to remove it from the site.
2/5
Verified traveler
10/23/2022
Not a good experience.
1/5
Joshua
10/23/2022
Room was dirty bathroom towels was very dirty room dusty holes in walls due to rats