5/5
Excellent
Aricia
06/21/2024
It was an ok experience
Ok . One of the employees had a crazy look on her face and when my daughter and I were checking out .
1/5
Genie
06/15/2024
Sheets on the bed/dirty upon check in; Air-conditioning was OUT when I checked in & miserable; very HOT/humid in-room, 3 days & nights! The 4th day the air condition replaced swiftly by Jenafer, who was very cool! Upon arrival, I drove to Walmart & purchased enough food for an entire week since I was staying in the room for 7 nights . My refrigerator was OUT OF ORDER the first 3 days that I was there. I did NOT know that it was NOT working until next day becuz freezer at top was working, but the bottom part was NOT & my lunch meat,cheese and food mayonnaise /mustard FOOD ruined, AND WAS EXPENSIVE! An employee named Teresa, fixed the refrigerator on the third day and was very nice about it. The third night I was there I attempted to pop popcorn in my microwave and it would go for 30 seconds and then stop and I would have to get up and push start again and then it would go for another 20 seconds and stop and then it burned my popcorn so it did not work properly either. However after the air conditioner was replaced I guess it was trying to cool the room off for several days and left pools of water in the floor and I had to take the wet towels down to the front desk twice a day; they had to give me dirty rag towels to use in my floor to soak up the water; I was working!The hotel was fully booked as its vacation time on Florida for many families. Thank God I brought my hair dryer because the hairdryer in the bathroom room 303 does NOT work either. So I had to go buy one.
1/5
Liene
06/11/2024
The property was terrible. I am used to staying on Extended Stay complexes in other cities but this location was an awful experience, an unpleasant voyage. Besides the nice lady that received us at night everything was disastrous. The hotel stinks. The corridor and the inside of the room had a bad smell and were extremely grimy. I had to ask for a broom in the reception to clean the area in front of our room and inside our room because the carpet and the floor were full of dirt and trash. I saw hairs fragments on the sheets and I didn’t have the courage to look the drains on the bathroom, but my daughters commented there were chunks of hair attached to the ducts. The pictures that they published online and portrayed on the communal televisions are probably in another organization, nothing related with the reality of this one. An additional conflict I faced was to be afraid of being there. The people looked greatly scary, we heard loud voices in the corridors and steps completed above our heads, and we had to double lock the room door and put a chair in front of the entrance to protect my family while we were sleeping. It is very disappointing and depressing to travel 8 hours by car to experience the wonderful beaches and gorgeous locations of Destin and receive the accommodation of a location so unclean and with such a horrible smell. In my perspective, it is unfair to offer a deceased institution to a group of people who have nourished such high expectations on a family trip
2/5
Julissa
06/11/2024
They don’t clean the rooms you have to go to counter and ask for clean towels and bedsheets don’t even have a small trash can inside the room.
4/5
Good
Yasmin
06/10/2024
Ok, just don’t leave the room after night time.
Good location and seemingly nice for what it was. Roof leaked during storms, room smelled like mildew and the room adjacent to ours had very peculiar behavior with small children and two men laying in the hallway and always a different child or adult sleeping in the hallway.
5/5
Excellent
Nathan
06/08/2024
Excellent staff.
3/5
Katie
06/07/2024
I liked the room set up. However there was a hole in the ceiling of the lobby. The room smelled like somebody has been working in a fast food joint and left there clothes in there for months. Lysol helped.
4/5
Good
Sergio
06/07/2024
Everything was very good except breakfast and equipment
3/5
Randol
06/04/2024
They don't have a service for recommendation to other people
4/5
Good
Tammie
06/02/2024
Room was very clean. Staff was very nice. We only stayed a few hours over night but would definitely stay there again.
3/5
Randol
05/27/2024
They have to improve the breakfast service and the room.
1/5
Phillip
05/25/2024
Dishonest Property
No elevator service, filthy room and bathroom, no hot water in kitchen area. Had to leave 5 nights early into a 7 night stay due to unavoidable medical emergency and was RIPPED OFF by the hotel… uncharged the 2 nights I stayed with fees that made a $75 a night room $150 a night. I will NEVER stay at an Extended Stay America property again!!!
3/5
Jim
05/24/2024
Elevator out of service majority of stay
1/5
Nayali
05/20/2024
Check in took a little bit due to the front person cleaning rooms and having to take care of the front, she was really nice though. It smelled strongly like cigarette. Elevators didn’t work. There was electrical tape holding some furniture together. I also saw a small roach when we left. Do not recommend.
1/5
Tammy
05/20/2024
The price that I paid for the room , only to be highly disappointed. I bought this to the front Desk attention only to to brushed off , even had pictures to show the the issues. They didn’t even to attempt to make it right.
3/5
Jimell
05/15/2024
Elevator was out.
2/5
Lori
05/14/2024
100% Disappointed
This was one of the worst hotels I have ever booked through hotels.com. I wish I could have moved to another hotel. The elevator didn't work, and we had a traveler that was on a walker. They finally moved them to the first floor after we threw a fit. They first told us there were no rooms left on the first floor. They never informed us when we booked that the elevator was under repair. The hotel is old and in desperate need of an upgrade. I will never stay here again.
2/5
Jeffrey
05/09/2024
The place was nasty. Our sheets were never changed and luckily my wife noticed it. Someone’s pubes were all in the bed and the sheets were stained. The quest were very sketchy and the the floor we stayed on smelled like weed the whole time we were there. I guess trying to save a few dollars wasn’t worth it. It’s a hard pass for me.
1/5
Gregory
05/08/2024
We made a reservation for a 1 night stay and when we arrived on a Saturday afternoon we were informed we were on the 3rd floor and the elevator was out of commission, I inquired about a first floor room and there were none so yes I guess we had the option to go somewhere else but on a Saturday afternoon in Destin Florida rooms are not available and the staff knew the elevator was out when I booked the room 2 days prior since it was a scheduled repair. My wife and I are both 65 years of age, I have a back problem and she has a heart condition, no assistance was offered
1/5
Alfreda
04/29/2024
When arriving there, the elevator was not working. My room was dirty. Floor had urine stains in the restaurant. The pool wasn't working ice machine wasn't working. There were no kitchen utensils in our room and the manager did not accommodate any. Theme for our loss on my baby's birthday vacation.
5/5
Excellent
Wendy
04/26/2024
Peaceful
5/5
Excellent
Wendy
04/26/2024
When will I get my security deposit back from the hotel
5/5
Excellent
Wendy
04/26/2024
The staff was my favorite with delania and Lisa and the housekeepers,and don't let me forget the grounds jeeper
3/5
Douangpi
04/19/2024
Didn’t know this property is under remodel, shouldn’t open and take clients to rent the room, it’s not cheap but quality is not up to standard.
1/5
Jessica
04/14/2024
This place is old and dirty. First they put us in a room they knew the lock was falling off and they ac did not work. The lady at the front desk told us they knew the lock was broken because she had a work order in for it. They gave us keys to 3 rooms on the 3rd floor to look at all nasty and hot. She gave us 3 keys to look at rooms on the 2nd floor and only 1 key worked. She was going to reload the keys and told her I wasn’t going back to the 2nd floor what did she have on the first floor. She then gave us a key for a room on the bottom floor and we told her we would take it. At this point we had been trying to find a clean and cool room for a hour. I wouldn’t even let my dog stay there much less stay here again. If I could have found another place to stay I would have.
1/5
Rachell
04/06/2024
The room we was given was not cleaned at all. A cpuple left rigjt when we arrived cause the 3rd floor smelled like weed. That should have been a red flag right there. They assigned us another room and the key didnt work, so we had to go back to the front desk and get them to reissued us a key card. I'll never go back again.
2/5
Verified traveler
03/31/2024
Hotel Upgrade needed
There is no ventilation in the hotel, the A/C unit was not working properly, the room was never completely cool
2/5
Ivor
03/30/2024
The room was not clean
2/5
Ebony
03/23/2024
The bathroom was not clean.
The room had a smoke smell.
Tv didn’t wanna work til night time.
Not qui at all people running through the halls jumping and playing.
Breakfast was horrible.
Shower curtain was filthy.
Just not a place I will stay again in this area.
1/5
Dana
03/22/2024
This place was a pig sty. I cannot believe it is a functioning hotel. Let me start with the dirtiness in hallways, the staircase, the elevator, the room, all of it was filthy. There was garbage everywhere. The walls were gross. Dirty, nasty handprints in hallways and elevators along with unknown splashes of mystery liquids. Like a horror film, really. Our room was like it had never been cleaned. We wore shoes the whole time. We ended up buying cleaning products and doing a deep clean ourselves. The grime and the stuff we swept up was insane. The fridge was nasty. The counters were greasy and gross. The bathroom was horrible. The carpets were scary. THANKFULLY THERE WERE NO BEDBUGS OR ROACHES!!! Also need to say that not one person came to the room to clean or replace towels or toilet paper in the 2 weeks we were there. We had to ask and a lot of time there was no one at the front desk or they would say they could only spare one. We had 5 people in there including kids. The kids were terrified to step out of the room. There was a night when police showed up because someone had a gun. It was so bad that I thought we were being filmed for some new show like Punked. Some of the people that were staying there were sketchy and there were drug addicts hanging around out front on occasion. The noise at night was ridiculous. People running down the halls. Domestic fights and people banging up against our door one night. Outside people were fighting and yelling. No vacancy elsewhereBTW
2/5
Dina
03/12/2024
Smells.
1/5
Samantha
03/10/2024
This was a terrible experience, it felt and was so dirty, toilet was dirty, napkins shoved in between the door to keep it closed maybe. All the floors were sticky, online said hot breakfast. It was served at 630 I went down at 650 and all that was there was oatmeal packets I asked the employee and he stated well there was muffins and stuff but it’s gone. So they don’t restock, I asked him about it being a hot breakfast he said absolutely not. I coluldnt sleep because of all the noise and people going in and out. It was the WORST experience I’ve encountered this far.
3/5
Brian
03/05/2024
Easy reservations and lovely clerk. The sofa cushions were dirty and arms needed to be dusted and there was crumbs and sand in the piping of the cushions. I put towels in the back of the sofa and in the cushions as I didn’t want to sit in them. And, didn’t want to walk barefoot in the carpet.
1/5
Edgar
02/26/2024
I didn't stay, no one was in the lobby.
5/5
Excellent
Neil H.
02/25/2024
Ice machine was broken and they are not fixing it any time soon, per the front desk.
5/5
Excellent
Ann
02/24/2024
Good value for price and convenient to shopping and eating.
1/5
Dima
02/03/2024
the hotel reeks of smoke and drugs, we were given a room in which you could suffocate from the smoke, but we went to the staff (we met a very nice woman) and they changed our room, but it is still very dirty and not pleasant to be here
1/5
Ron
01/27/2024
I was rushed out my room because I didn’t have my room booked in time and it was going on 11 o’clock. I was forced to pack up or go across the street.
5/5
Excellent
Matthew
01/13/2024
Affordable and comfortable lodging
Friendly folk, comfortable and affordable lodging for those longer getaways. Quite environment.
5/5
Excellent
Matthew
01/13/2024
Quite and comfortable lodging.
Friendly folk, comfortable and affordable lodging for those longer getaways. Quite environment.
5/5
Excellent
Matthew
01/13/2024
Quite, comfortable and surprisingly affordable.
Friendly folk, comfortable and affordable lodging for those longer getaways. Quite environment.
2/5
Dave
01/08/2024
It was doable but had my wife been there by herself she wouldnt have felt safe. The first room they put us in the light bulbs were out in all the light fixtures except 1. Then when we were moved to a new room which was a struggle the elevator was broken. All of our stuff I had to carry down the stairs and there were people smoking and drinking in the stairway. I notified the staff and was told we will see what they could do about it but it would be the folowing day. In the end they did nothing. There was a landscaping company that rented alot of the rooms for its employees and they all would get loud and drink all night.... had i know about all of this before hand I would've chosen somplace else.
1/5
Yolanda
12/27/2023
Not safe
I think he was homeless.
Walked around the vehicles for a long time.
Peed outside right in front of us and wanted me to let him in. I didn’t, but I didn’t feel safe anymore.
1/5
Bruce
12/15/2023
I would never stay there again the property was extremely filthy and they cater to large groups of illegals
3/5
John
11/14/2023
Needs cleaning and improvements addressed
The ice machine was broken and was told it’s too expensive to repair, the floors were dirty, the breakfast is basically some old granola bars and muffins on a shelf with coffee, tea or hot chocolate. Which I didn’t expect much so no big deal. The luggage cart had one broken wheel and the biggest issue I had was that I am terrible allergic to pets and there were so much dog hair floating around the floor it triggered my asthma. Looking under the beds there was so much dirt debris in dog hair it looks like it hadn’t been cleaned in months. The place overall is not bad for the price but it just lacks some much needed attention to cleaning and basic maintenance
1/5
Zachary
11/13/2023
Definitely was not good , roaches all in the room, dirty sheets with hair in them, towels had black spots , ac stopped working in the middle of the night, mold in the ac , I do have pictures and will be contacting corporate and better business bureau also pics were not of the hotel rooms got there and it was false advertisement
1/5
jamie
10/30/2023
Cheap for the area but avoid
I stayed here on my first and last days of my trip. Same trash and sticky floors in the common areas. Stayed 5 days apart. Smells like smoke and weed. Never anyone at the front desk. Always have to call for someone to come from the back. Common areas and hallways are extremely dirty. Room setup with tv and couch in both my room were bad. Couldn't watch tv without sitting at a 90deg angle towards the tv. By far one of the worst hotels ive been too in 20 years
5/5
Excellent
Karen
10/30/2023
Thanks for a great stay.
Amazing price point for a clean comfortable nonsmoking hotel room with kitchenette very close to the beach. They did NOT charge an upfront damage deposit! Everything worked well except I could not get closed captions on the tv; otherwise, good cable and Wi-Fi.
1/5
Fred
10/28/2023
Room are filthy and dirty
3/5
Elizabeth
10/28/2023
Our room was clean no complaints. Staff were very nice. Everything is close by.
5/5
Excellent
Tim
10/22/2023
Good hotel for the price
Staff was great, check in was easy. Room was ok, but front door made noise while opening and closing. Floors cound have been swepped and mopped better.
3/5
Diana
10/11/2023
Vacation
Amazing!!!
3/5
Verified traveler
10/02/2023
good for 1 night
They gave away my reserved room upon arrival and gave me non-king size bed room. Light switch didn't work for lights in the room. Ice machine didn't work. Breakfast was a joke. Mini packaged muffins and coffee. Bed was comfortable yet lean. Overall, for a 1 night stay, its okay. Any longer, hell nah.
5/5
Excellent
Nathan
09/28/2023
Close to great beaches.
1/5
Shaughnessy
09/17/2023
Disgusting
Pile of Hair in bed, toothpaste and hair in sink ,door would not latch floor was covered in dirt ,third time there and the last
4/5
Good
Karie
09/15/2023
It was useful for a 2 night stay. Could’ve been cleaner. Hair in the bathroom was the main thing, although I didn’t let them know or complain.
3/5
Brian
08/09/2023
Not Good, Not Horrible, but Fair
It was an okay place. Not even close to Good (6.0) but it was fair (4.0) at best. Seems to have a few homeless around the property that would not fair well for many types of people who like to have a proper, clean, and well-maintained hotel experience but this is not that type of hotel, it’s a working man’s and a fell-on-hard-times place. I give it 3.5 out of 10 possible stars!
3/5
Tia
08/07/2023
We decided to stay at this property based on location and price. It is located within a mile of the beach and close to many shops and restaurants. The hotel itself does not have many extras so if you want a luxurious hotel experience this is not it. The amenities are pretty basic but the staff was friendly and always willing to assist us during our 3-night stay.
4/5
Good
Lupita
07/30/2023
Close to the beach … 2 min away
4/5
Good
Charnita
07/26/2023
It was nice the kids enjoyed the pool
1/5
Rhonda
07/23/2023
Wouldn’t recommend.
As we entered the building it stunk. Our room stunk as well. There were sand all over the floor. My child absolutely loves to be in a pool,it was closed because it wasn’t up to state requirements…… very disappointing to say the least. We deserve some of our money back.
4/5
Good
Hwasoo
07/09/2023
Clean and friendly staff service
3/5
Anna
06/27/2023
Overall, stay was ok. Just the room was a little dusty. Stove was outdated and some lights were not working.
3/5
Craig
06/27/2023
The room was not good at all. 302 an the refrigerator wasn’t working the housekeeper told us to hold till the next an he would bring in a new on I said ok.the floors were nasty, dead bugs in the windows. Sink ran water all the 3 days we were there. The toilet water smell like poop. The housekeeper didn’t come an fix anything.
1/5
Verified traveler
06/26/2023
Poor hotel service
Worst experience ever! Let’s just say from the general manager to the clerk it was horrible service all the way around resulting in not staying at the property due to dirty rooms and poor customer service. I would HIGHLY RECOMMEND NOT STAYING HERE!
2/5
ADRIANA
06/24/2023
The hotel is a little run down but what was ridiculous was the breakfast muffins and protein bar is not breakfast included! I could have stayed closer to the action for the same price but chose this for the breakfast included! A joke
2/5
Rusty
06/23/2023
For the price of this property, I expected something much nicer. The smell and overall appearance did not match the price per night.
4/5
Good
Keeley
06/21/2023
The 2 older ladies that work there were very friendly and ready to help but the younger people weren't quite as helpful. The room definitely could have been cleaner as well as the carpets and trash can area by the elevator. Location was pretty good though.
4/5
Good
Billy
06/20/2023
So so
We had a good time on our stay. The only issues was the pool was out of order the whole time we was there. Also there was someone smoking pot in the hotel and had the floor we was on smelling for at least 30 minutes.
4/5
Good
Joseph
06/19/2023
Because the front desk person was great and was really helpful.
1/5
Debbie
06/18/2023
Worst stay
Hotels.com this is the second time i have booked through you and i am truly dissappointed. 220.00 and didnt have what we needed when we checked in, had to take a room with 2 full beds not queen which was reserved. Room was disgusting, no coffee maker unless you call the desk clerk, floor had all kind of dirt, walked on towels. Pool was closed and disgusting, bedframe cut my leg cause it stuck out past mattress. Etc...
1/5
Kelly
06/17/2023
Smells like weed, very dirty, trash everywhere, stuff broken in room
4/5
Good
Cathy
06/13/2023
Clean & Convenient
I've stayed here once before and check in was good, this time the person who checked us in clearly wasn't in the mood to be at work. Other than that it was overall good!
1/5
Asna
06/13/2023
this is by far the worst place i have stayed in my whole life! when we got into the room the floors were so dirty, the little kitchenette very dirty with stains all over. the hallway had a repulsive smell, i even saw a men piing there in the morning. the breakfast they say is included have nothing to do with a proper continental breakfast served in regular places, it's just coffee and creamer some oatmeal and bars, no juice no eggs no nothing! they also advertise for pool, but it's closed and dirty. i was very disappointed about this stay, i will never go back again to this specific extended stay or any other location. please do not go there.
3/5
Benji
06/04/2023
I liked the fat that the property was pet friendly and affordable!! However, the lobby smelled like garbage, the pool was very dirty, air conditioning on floor 2 not working and extended wait at customer services desk because no staff was attending the service desk?
4/5
Good
Tyesha
05/30/2023
TyeshaT
The stay was ok for the buck also it was convenient to everything we had planned however the beds could’ve been more comfortable and the ac unit could’ve been more useful overall a satisfactory result.
1/5
Keisha
05/26/2023
(Less is NOT Best) this property is one of the Nastiest I’ve been to in all years of renting. I don’t know where to start , with number one being the Room I got it was SOOOO Nasty that my significant other and I had to sleep in the car after finding a FEW BED BUGS (RED) but that was not it we pulled out the sofa bed upon finding bed bugs and what we seen mad us pack up and leave early . The sofa bed had lots of bedbugs and what looked like bed sores or something dead on the sofa bed mattress! The smell was HORRIBLE! Enough to make you throw up ALLLL DAY that’s exactly what I did. The dishes they offer you to cook with are even Dirty with food still in them honestly the POOL and the lobby was the cleanest thing about this property. Lastly don’t worry about getting to your floor easily the ELEVATOR was down the entire stay and we were on the third floor ! So Run and not walk to another Hotel Please to save your life THANK YOU
2/5
Nina
05/24/2023
Older property with small rooms. Elevator was not working during our stay.
1/5
Cathy
05/23/2023
Floor was filthy Dog hair every where Door key did not work. Pool nasty… trash bags in water with trash inthe bag. Floor and sides of pool need scrubbing Mold and mildew on wall/ceiling of bathroom.
The ladies at the desk were very understanding and polite.
5/5
Excellent
Jennifer
04/28/2023
1/5
Phyllis
04/22/2023
My first room smelled like pee, the halls were filthy and I ended up cancelling the reservation. Just awful!
3/5
Verified traveler
04/20/2023
The only good thing i can say, is location and price. Customer service bad, the person who checked us in was half asleep and billed me twice. The person checking me out whom i reported the issue to was rude. The place is old and worn-out but was reasonably comfortable and kind of clean. You get what you pay for. We only stayed 1 night on our way home from vacation so it was endurable for this purpose but not for a whole vacation stay.
1/5
Michelle
04/19/2023
Guest service was very nice but The beds in our room were dirty. The sheet’s had not been changed, the pillows were dirty and some even had makeup stains on it that was very visible I don’t know how housekeeping could miss that!
5/5
Excellent
Moe
04/18/2023
Very good
2/5
kevin
04/08/2023
Price was write, cleanliness was not. There was trash, food and mouse droppings in the pull out couch, couldn't even use it
1/5
Corbin
04/06/2023
WORST hotel experience ever! The hotel reeked of smoke, the room was nasty, dirty, disgusting. There was dirt on the floor, sheets were stained, bathroom was disgusting.
3/5
Agate A
04/03/2023
This hotel is too old
This hotel is in need of a complete renovation. My room was nice and clean but the wall is paper thin, so it is very noisy. My TV didn't work because the remote didn't work. The phone didn't work. There is only one elevator for about 200 rooms(?). There was no coffee at 8:30! I could go on and on. The staff was nice but more than one was needed...
2/5
Eboni M
03/27/2023
Smell and no amenities
4/5
Good
Angela
03/26/2023
Towels was dirty
5/5
Excellent
Allen
03/19/2023
Front desk lady friendly, professional. The regular size fridge & freezer in room. Room was very clean
3/5
Ryean
03/18/2023
Our room was pretty dirty. there was also mold growing on the ceiling in our bathroom. Overall the room didn’t feel or smell clean. There were also a lot of people wandering the halls at super early hours in the mornings, which is fine, but they were very loud.
2/5
Verified traveler
03/17/2023
not like the photos and reviews
it was not like the photos at all. i was really confused and honestly very disappointed. it stank. it was falling apart. there were no amenities. it was just really one big scam.
5/5
Excellent
Dennis
03/09/2023
It was nice having a full size refrigerator and stove top.
4/5
Good
S. B.
01/03/2023
This property is too old; needs urgent renovation. Sound-proofing is non-existent. Rooms are too small, furniture
in our room showed its advanced age
and was on the verge of falling apart. Staff is very welcoming and caring but the property owner needs to invest ! Apart from its excellent location and pleasant parking lot ... this place will be my last choice
1/5
Bhaskar
01/03/2023
Room at ground floor is super dirty and you may see bugs and pest inside the room. We found roaches in the sink and lizard on the wall. The only thing that was clean in the room were sheets and towels.
1/5
Gladys
12/26/2022
Hotel is advertised incorrectly. It is a motel 6 with a different name. Many homeless around hotel.
4/5
Good
diana
11/12/2022
Good hotel
3/5
Robyn
10/24/2022
Clean hotel but an old property, very good service, no fee to park, not much to the free breakfast.
Staff was extremely nice.
2/5
Verified traveler
10/23/2022
TERRIBLE
Ice machine right by our door was leaking and the carpet was soaked and smelled like mildew. Had to listen to a blower trying to get the carpet dry. People at the front desk and in hallway extremely loud all night, talking, slamming doors etc. we finally got up at 3:30AM and left. Was terrible and not worth the money. Also got charged an extra $50 at checkin because we had 2 small dogs. Wasn’t expecting an additional fee since I paid for the room in full in advance via your website. Will never use this service or stay at this hotel again.