1/5
Verified traveler
02/18/2024
Hotel price not worth the stay.
The king bed was not comfortable.
The carpet very dirty looking, burnt marks all over.
The pillows were small in size for a king size bed.
The bathroom exhaust not working.
Air conditioning unit too loud.
In all for the price charged is not worth it.
1/5
Danielle
02/18/2024
I have stayed at many Hyatt properties. Thus why when I needed a hotel last minute I chose this property. It was awful. Dirty rooms, no amenities available in the room. It was not a good experience at all.
3/5
Thomas
02/17/2024
Our experience with three rooms.
The hotel rooms are in need of major refreshment. The Carpet and furniture were stained. The bed was worn out. Basically, I don't think the hotel has been updated since built. On the plus side, the bathroom was clean, no problem there. And the Breakfast was pretty good, the cut fruit being the best part.
I felt the room price was way over valued, but that might have been because the WM Golf tournament was in town.
1/5
Jessica
02/13/2024
The light wouldn’t shut off. The room was dirty and excessive wear and tear on the couch and electrical outlets.
2/5
jonathan
02/13/2024
Consider another place
Great location for us. Hotel room rugs and couches are stained and appear dingy. Hotel service was missed so we asked specifically for room service for following day. They missed us again.
1/5
Verified traveler
02/13/2024
DO NOT STAY HERE! Waste of your time and money!
Do not waste your time or money at this hotel. We stayed 5 nights and did not get housekeeping to come even once despite continuing to ask and request the service. We had to ask the front desk for clean towels and linens several times. The carpets in the room were disgusting and stained all over and when I told them about it they said most of the rooms are like that and the hotel needs a remodel. We came back to the hotel one of the nights after being out all day to find no housekeeping was done and the front desk lady said she wasn't surprised housekeeping did not clean our room and it wasn't her problem. The service is by far the worst I have ever received at a hotel and the room and cleanliness was even worse. I have stayed at Hyatt Place hotels in many other places with no issues at all, not here! DO NOT book this hotel, you will be wasting your time and money!
2/5
Peter
02/11/2024
Breakfast buffet was decent.
1/5
Amanda
02/11/2024
Bad place. Front desk people were very kind.
2/5
Amy
02/11/2024
The staff was kind and fantastic.
Our room was filthy. Huge stains in the carpet and couch. Most of our outlets didn't work. It was noisy being right by the highway.
Hyatt needs to put a little money into this hotel. When I stay at a Hyatt I have expectations, this did not meet those expectations. I would not recommend.
5/5
Excellent
Verified traveler
02/11/2024
Pleasant Stay with Great Breakfast!
Another consistently enjoyable stay at this hotel. I'm a repeat customer and appreciate the friendly staff and comfortable rooms and the delicious hot breakfasts buffet style. The food was just as good as I remembered last year, although I did miss those fresh made biscuits and muffins- hopefully those can come back!
I'm not bothered by the highway and I love the location of this hotel for that reason as it is so convenient, but if being near a major highway bothers you, then be aware you can hear traffic. After living in many cities, I find it restful and it's white noise to me but others may not find it the same.
Overall, a great stay and I wish I could have enjoyed the area for longer.
5/5
Excellent
IVAN
02/11/2024
Great experience overall
3/5
Annette
02/10/2024
The carpet was severely soiled and torn, lighting was poor in room and parking lot. They charged $50 upfront for ‘incidentals’ but there are no in room food/beverage or anything extra to buy and parking is free so I’d like to know what incidentals they are charging for? They said it will take 3-5 days to be put back on my card, scam?
1/5
Janice
02/09/2024
The rugs in room were filthy, room in poor condition and missing usual shampoo, soap for shower and kleenix. We had a bad night!
2/5
Joseph
02/08/2024
It was wrong that my Hyatt points won't transfer. Won't be booking through CT again
4/5
Good
Bernard
02/05/2024
Decent place.
2/5
Audrey
02/02/2024
For what I paid I would have expected a much cleaner carpet and furniture. The bed was fine but everything else was stained and poorly cared for.
Also, small gripe…but food allergy sufferers beware, no ingredients whatsoever are listed on any of the breakfast foods offered, not even the cereal. I have a soy allergy and that stuff sneaks in the oddest places so if I can’t see ingredients, I don’t eat. Some foods I know are safe but it’s on an individual brand level and if you don’t tell me whether that’s name brand or off brand Raisin Bran, I can’t trust it. (I did not partake of free breakfast.)
3/5
Julio
02/01/2024
Cold water took a long time to come out. I took am entire shower with hot water but the dial was on full cold. Carpet is in terrible condition, as its stainded through out the entire suite. The area close to the sink had a white residue on the carpet could have been toothpaste
5/5
Excellent
Liezel
02/01/2024
The beds were very comfortable
1/5
Kandice
01/30/2024
I came into my room with dirty towels in the bathroom. I asked for a housekeeping, I was told the staff couldn’t leave the front desk and they could only trade me to a double bed, when that was what I didn’t pay for. This was my very first time coming to this hotel and I am very disappointed on how it’s been so far.
1/5
Thomas
01/29/2024
Hotel rooms are very dirty, large stains on carpet, no housekeeping was available and there were cockroaches in hallways. I am so disappointed in the Hyatt hotel.
4/5
Good
Brooke
01/29/2024
Hotel staff was nice but the room was definitely not like the pictures. The carpet was pretty dirty and the mattress box springs were exposed.
2/5
Sheryl
01/29/2024
Don’t stay here.
This place needs to be gutted. Everything is worn out and filthy. Several people were complaining so it wasn’t just me. The breakfast was the same thing every day and done on the cheap. I felt sorry for the staff. Some of them were friendly but not all of them were. I stayed for a week but will not stay here on my return trip.
5/5
Excellent
Edward Scott
01/28/2024
The staff was very friendly and professional.
1/5
Devontay
01/27/2024
Loud music woke us up at 4am and the elevator felt very unsafe
5/5
Excellent
Ralph
01/27/2024
Great staff assistance
5/5
Excellent
lynette
01/27/2024
👍
3/5
David
01/25/2024
Carpet very dirty and stained
3/5
Ryan
01/22/2024
Pros:
East side rooms are quiet and the breakfast was included. Free parking.
Cons:
We had 2 rooms and both had stained furniture & carpets. We didn't use the closet but the door was broken.
1/5
David
01/22/2024
The room carpet super dirty with stains all over the carpet room the closet door had I cracked on corner window the room smells not going the again I ended up checking out the same day stay with a friend instead wasted my money on my room
2/5
Jo
01/19/2024
Many family members and I stayed at Hyatt ParkPhoenix-North. This hotel was very dated ie no USB ports in rooms. There were many stains on the carpet in room and halls. Despite a request, no housekeeping services came. The beds sagged and sheets came undone constantly. The only positive was the hot breakfast and staff there. I would not stay there again or recommend to others.
2/5
Amy
01/18/2024
The carpet is dusgusting. Many large black stains. Its pretty gross
1/5
Richard
01/17/2024
In no way shape or form Hyatt standards
First of all they gave away our king bed room reservation, the first room we were given was absolutely filthy and had a light fixture falling down, the second room was only marginally better but being so late at night we had to make do - stains on the carpet throughout room - lousy bedding that didn’t seem clean, filthy tub, complimentary lotion was used and filthy, trash in elevators, cigarette butts in hallways, the Hyatt should in no way brand this property as their own - I’ve stayed in motel 6 properties way nicer then this. Would never stay here again.
2/5
Ahmet
01/16/2024
Property and amenities were standard and good however my room faced the highway which made it impossible to sleep as you could hear the cars all night long. Request a room not facing the highway.
5/5
Excellent
Ralph
01/16/2024
Easy going
1/5
Michelle
01/14/2024
I recommend that you not stay here. For one, the pet deposit is $75.00 per pet for stained carpet, stains on furniture, light switch in bathroom wouldn't turn on. When it did, it sparked. There was no body wash
1/5
maurice
01/13/2024
The room floors was dirty and stain. Furniture is stain also.
2/5
Kelly
01/13/2024
I've never reviewed or commented on a hotel before but this was a double thumbs down. the room we had looked like it had multiple urine stains or
4/5
Good
Verified traveler
01/13/2024
It used to be a very nice hotel but it got old and it shows
5/5
Excellent
John
01/10/2024
Great staff. Nice rooms.
4/5
Good
Mark
01/09/2024
Hotel review
Good stay - food buffet was pricy and cold - cleaning the room did not clean all items
3/5
Matthew
01/09/2024
Rooms need updating and area is a little rough but met our needs for the price
5/5
Excellent
David
01/08/2024
Nice place
3/5
Verified traveler
01/07/2024
Check in and check out was unorganized, technology issues.
4/5
Good
Kathy
01/05/2024
N/A
5/5
Excellent
William
01/04/2024
Nice place
5/5
Excellent
Verified traveler
01/02/2024
Nice and clean place
1/5
rajni
01/02/2024
Very dirty , almost unlivable rooms.
3/5
Gloria
01/01/2024
Staff at front desk was rude . Check in was at 3 and it was past 4:30 and room was not ready , when I asked when it would be ready her responses was I don’t know . That if we wanted to get a room it would be an extra $10
1/5
Angela
12/31/2023
I love bargains and deals.. but keep looking
Check in took way longer than it needed to. Not sure if there was an error in the system or technical difficulties but my main concern was how there was a line starting to form and they did not give any attention or appreciation for patience - no acknowledgment.
The room… the shower didn’t drain well and was not cleanly at all. The sofa had so much collected dust and stains. The floor stains were awful as well. I’m think im just more so upset at the fact it was a staycation for a ONE NIGHT get away with hubby and I wanted to leave so bad because of how unkept and gross this place was. I used to like the Hyatt about 10 years ago.. but it looks like they’re still stuck back in 2013 and haven’t cleaned since. Definitely not worth the price or cheap deal! Never again!
3/5
Verified traveler
12/31/2023
If you stay here, get a room at the front.
Carpet was very stained, couch and ottoman were very dirty and stained. Room smelled weird. Our room was on the back of the hotel, so it was super noisy because the hotel backed I-17.
1/5
Jorden
12/29/2023
Horrible hotel
Hotel was beyond filthy. Stained and smelled inside. There were bugs inside the room and inside the bathtub. Not a pleasant stay! Never will stay here again!
1/5
Eduardo
12/26/2023
Very aDisappointed.
Look at the pictures. You tell me you would feel comfortable staying in a room where the carpet and sofas were that dirty. I tried to talk to the front desk receptionist and nothing was done. Extremely disappointed.
Very disappointed.
5/5
Excellent
Patrice
12/26/2023
Hyatt comfort
Very nice location. Friendly team.
3/5
Charles
12/17/2023
Bargain pricing
Ultimately a so so bargain.. low hand held shower head, low water pressure, seemingly only in the shower, the bar and vanity was strong.. mini fridge not working, stained carpet dirty tile, shower walls and very poor repair or remodel in the shower, wash clothes need to be in the shower and in the vanity area when the two are separate rooms or areas. No disappointment, just nothing to write home about
4/5
Good
Joseph
12/12/2023
Nothing
3/5
Michael
12/11/2023
It was okay for a short stay. Room didn’t get cleaned .
3/5
Marissa
12/10/2023
Staff were very nice and professional, but property was understaffed and very worn down and dirty.
1/5
Leticia
12/08/2023
BED BUGS DO NOT STAY HERE
BED BUGS! The hotel was requesting that we checkout after the BUGS were found so that WE would not infest other rooms! Zero responsibility from them or attempt to make it better ASAP! This hotel was not like this before, it is dirty and filthy now!
2/5
Jennifer
12/07/2023
We had to change our room several times due to the fact the floors were horrible. It looked as if horses stayed in the rooms and they passed a broom across the floor. The worker said "All the rooms look like this, The manager and corporate knows about it" I asked the worker to have them wet vac the floor and his response was "I can get one for you" but yet nothing happened. We had to line the floor with sheets just to walk from the bed to the bath, if not our socks were black.
3/5
savannah
12/04/2023
Most rooms has stains all over the floor a the property is well aware running a carpet cleaner would go a long way, the “clean towels” have stains on them, the couches are covered in stains, the free breakfast had dirty dishes each morning. You do not get your room cleaned each day unless you request it. An have to request for all the services or they do little to no cleaning. I get it’s a pet friendly hotel but they do not keep up with the cleaning of being one.
1/5
Jennifer
12/02/2023
This is a disgrace to the Hyatt Name, we booked here because it was a Hyatt. That was a mistake, it’s was disgustingly dirty in the rooms and common areas, it had horrible smell when you walked into the building. The brand should really do a check on this place and make the hotel get the act together.
2/5
Kathryn
12/02/2023
Do not recommend
The water in both the shower and sink was very hot and only hot. The fitted sheet slid off easily, there was only decaffeinated coffee, the condition and cleanliness of the room and hotel was not acceptable.
1/5
Branton
12/01/2023
Won’t be staying here again. Room vas extremely dirty, the carpet haf an unusual amount of stains. The couch had crumbs , stains and other things I’m not even sure what it was. The shower caulk had green mold on it. Drain plug was molded and sink was slow to drain. My sheets had a stain on it , towel appeared to have a stain.
Honestly I don’t know how this hotel is around with such a big name tied to it such as Hyatt. Very disappointed. Would not recommend this hotel and will be spreading the word about this experience. Probably should be reported to the health department.
4/5
Good
Kenneth
12/01/2023
It was a nice place to stay but the room had old furniture and a small shower area so much so that the towels were in the shower on a shelf. It was spacious and comfortable so that made ipbfkrnit
5/5
Excellent
Nadiyah
11/30/2023
All around nice people and environment
1/5
Michael
11/29/2023
carpets are absolutely disgusting. they were completely covered in stains. walls are thin not worth the price
4/5
Good
Kenneth
11/23/2023
Very busy with soccer tour my ey. Great breakfast nice rooms
2/5
Mark
11/21/2023
Extremely dirty. Carpet stains, shower wasn’t cleaned, hair all over the floor and in shower, wall lamps covered in dust. We felt dirty just being in the room.
1/5
Sandra
11/19/2023
Dirty rooms outdated
STOP very disgusting filthy rooms. As soon as we walked in room it smelled like urine. Couch was so dirty and had food crumbs I wouldn’t even sit on it. Refrigerator was full of food from previous guests. I had to empty refrigerator and put it outside the door. I had a very bad experience and requested a full refund and checked out.
3/5
Margarita
11/17/2023
The carpet was dirty. We encountered roach in the couch
1/5
Janelda
11/17/2023
Very Terrible customer service. The lady that check me in
4/5
Good
Trisha
11/17/2023
It was okay.
2/5
Kenneth
11/16/2023
I had high expectations of Hyatt Place. Other ones we have stayed at have been great. This one was old and in serious need of updating. The carpet had major stains all over - the size of dinner plates or bigger. The sofa had holes in it with stuffing coming out.The wall paint had stains/dirt on them. The bathroom fan was really loud and sounded like it was on it’s last leg. The AC ran loud. Hyatt corporation needs to do MAJOR renovations!
1/5
Kwame
11/15/2023
Property was dirty, dingy, smelly, the sink and tub did not drain.
1/5
Gabriela
11/14/2023
Do NOT stay here
I have traveled extensively and I like to stay a nice places with good reviews. When I initially saw the reviews I was convinced it was worth the price (300 dls for one night). We arrived at 3:10. 10 minutes past the check in. They told us the room wasn't ready and made us wait 30 minutes. The front desk people were not friendly at all. They also didn't look professional. They were very casual except for the name tag they wore. It was hard to tell who worked there or not. Anyway, we got our room it was very outdated and the couches were dirty with stains. The kid wanted to rest so we opened the sofa bed and there were no sheets at all, the old mattress was naked. I tried calling the front desk and the phone didn't work. It was plugged but completely dead. Hubby went and got some blankets from them. We finally decided to get ready for a wedding and when I tried plugging my curly iron the plugs didn't work. Only one worked near the TV. I decided not to make a fuss and just go enjoy the wedding. When we got back we were so tired but finally able to rest and to our surprised the pillows were very uncomfortable. It seemed like they threw them to the washer and all the cotton was in chunks. The mattress was a spring mattress! You could feel them and hear them. I was honestly expecting way more from a Hyatt place. The 300 dls we paid were not worth it at all. I have had better experiences at a BestWestern than we did here. I DO NOT recommend staying here.
2/5
Verified traveler
11/12/2023
Yikes
We got there, they didn’t have an available room that we requested. We got into our room and it smelled disgusting. It reeked of cigarette smoke and they tried to cover it up with overwhelming spray. I was staying there with my child, so it was very disappointing. Will not be returning.
2/5
Verified traveler
11/12/2023
The staff was welcoming, however the room was awful. Carpet and couch horribly stained, bed and pillows were not comfortable, and the hotel had an unpleasant smell.
1/5
Anroinette
11/11/2023
Dirtiest hotel ever
This is one the the dirtiest hotels I have ever been to. You don’t want to walk barefoot the carpet are disgusting! All furniture is gross, stained and dirty. Lobby doesn’t even look like they have been mopped in years. Just overall gross!
5/5
Excellent
Guillermo
11/09/2023
Great staff ..super clean
3/5
SCOTT
11/09/2023
Room was not clean. Felt like all they did was made the bed and moved on. Carpets were atrocious.
3/5
Verified traveler
11/07/2023
The room was not cleaned
5/5
Excellent
Roger
11/06/2023
Decent accommodations for the money.
1/5
Jon
11/05/2023
This Hyatt is not just run down but unacceptably dirty in my opinion. There was urine stains on the couch, horrible carpet stains, the pillows were junk and it stank. I would recommend avoiding this place!
2/5
PATRICIA
11/05/2023
So good to get home!
Friendly staff, and breakfast was very good. However, carpets in the rooms were so stained that I wouldn't walk on them without at least my slippers on. We had two rooms occupied for our family of 5, and the carpets were the same in both. The sitting area was roomy; but, again, the pullout couch was dirty, and fabric snagged a bit. The TV was next to impossible to maneuver channels, and we finally gave up and just read. We were told when we checked out that they are a cash only facility, as were most businesses around there, because it is a rough part of town. Fortunately, we were out a lot of the time, because we were there for a family funeral.
3/5
Shawn
11/03/2023
It wasn't what I would expect from a Hyatt. I would expect something a little nicer and better selection of the breakfast selection.
2/5
Stephanie
11/01/2023
Ehhh
The sofa couch in our room had tear and stains. Beds seem worn down. Maybe time for new furniture. The elevator wasn’t clean. The amenities said the hotel had laundry facilities but they didn’t have.
1/5
Ritendra
10/31/2023
The carpets are extremely insanitary. The rooms close to the freeway have to endure a lot of noise. The air conditioner is not strong enough to support the cooking of the entire room, especially during the high afternoon.
1/5
Heather
10/30/2023
Worse hotel stay in a long time
This was one of the worse hotels I have stayed at in a long time. The rooms were big and the set up was great, but we could only get one room key because they were out of room keys, the kids wanted to sleep on the pull out couch and we pulled it out and it was full of crumbs. The floor had black stains on it, at this point we were worried about bed bugs as my husband woke up with bites not knowing where they came from. The AC kept me up all night because it was so loud. Our friends room the shower knob was falling off the shower they could not even use it. The breakfast was very small and they had dirty plates lined up behind the food. They did not have clean plates or cups, the guy could not find filters to make coffee, the bananas were mooshy and the only thing edible was the cereal. The pancakes were frozen and had to be microwaved. Please save yourself the trouble and book elsewhere. The pictures were deceiving. The pool photos made it look nice, the pool was very small and we ended up getting a pool day pass at another hotel instead.
1/5
Dale
10/29/2023
Carpet was badly stained throughout our room. Refrigerator didn't work. Soap and shampoo. containers were empty.
Breakfast our second day was late and did not include eggs, bacon or potatoes that were available the previous day.
Disappointing for a Hyatt.
1/5
Amany
10/29/2023
We stayed 2 nights without pillows because they dont have clean ones 😡
3/5
Aditya
10/27/2023
I didn't like the cleanliness of the property in the room. There were numerous stains on the carpets, and no room service was provided.
1/5
Ophelia
10/26/2023
Stayed one night. Hotel room dirty. Their floors and couch felt sticky. Tv did not work. I called front desk and was just told they didn’t know how to work it. I do not recommend this hotel. Sorry!!
5/5
Excellent
Lora
10/25/2023
Rooms was quiet despite the freeway.
Comfortable.
1/5
Julio
10/24/2023
The room was dirty and smelly ant the carpet was all stained , no a good place to stay :(
5/5
Excellent
Michael
10/23/2023
I would highly recommend this hotel to anyone in the Northwest Phoenix area.
4/5
Good
Honey
10/22/2023
very nice staff
3/5
Glenda
10/22/2023
The carpet was super filthy, the baseboards were fallen off. The sink faucets were loose on the sink and the shower and the water would back up. One of the sheets were ripped on the bed, outlets didn’t all work.
1/5
Megan
10/22/2023
The breakfast is terrible. I was down at 7am and there was nothing out and extremely limited. We asked for our room to be cleaned each day and each day we came back from being gone to it not touched by house keeping. I ended up just having to put dirty towels out in the hall and had to go down to the front desk for clean towels and garbage bag liners because trash was never picked up either. The carpet was absolutely disgusting with stains everywhere.
The reviews that I had read said this was a nice place to stay. I can tell you, this was truly one of the worst hotels I have ever stayed in and I would never waste my money on this place again!
5/5
Excellent
Stephanie
10/22/2023
Easy to find, plenty of parking, staff was friendly, close to dining choices